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The template includes instructions to the author, boilerplate text, and fields that should be replaced with the values andinformation specific to the project
Blue text enclosed in boxes provides instructions to the document author, or describes the intent, assumptions, and context ofthe annotated section. This instructional text should be removed from the final document to make the plan more readable. Textenclosed in angle brackets (
Text and tables with content prefaced with e.g., are provided as examples of wording and/or formats that may be used ormodified as required to support a specific project. The information and outline is a suggestion to assist in developing projectdocuments; they are not mandatory formats. The author should tailor the content of the document to fit the project this workproduct will support
Purpose of the Quality Management Plan:The Quality Management Plan documents the strategy that will be used to ensure Quality Assurance (QA) activities are effectivelyimplemented and executed by the project team. The plan describes how the QA team will ensure the project team consistentlydelivers products that meet customer requirements through inspection of deliverables and oversight of compliance withdepartment project management processes. The Quality Management Plan includes the scope, milestones, budget assumptions,dependencies, risks, participants, procedures, and required deliverables
The objective of the Quality Management Plan is to clearly outline the QA activities and responsibilities:• Ensure the entire scope of the plan will be completed• All activities specified in the plan will be executed within the scheduled timeframes• Plan activities will remain within the QA budget• Escalation process for resolving any quality related conflicts or issues is established Remove this page from the final document
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E.g., The purpose of the Quality Management Plan is to confirm that a quality product is delivered thatconforms to contract requirements and meets the needs of the customer. The Quality Managementprocess is iterative and incremental. The process encompasses quality requirements identification,planning, implementation, and execution of the plan. Once the plan is operational, the Quality Assurance(QA) team leverages the plan to assess, measure, monitor, and continually improve the plan
The plan is developed and approved during the project planning phase to confirm majordeliverable/milestone acceptance criteria and manage approved project processes through the life of theproject. The QA team will provide verification and validation of all project deliverables to be completedby the team. The QA Lead will be responsible for • Tracking, assessing, and ensuring all deliverables are in alignment with the sponsor’s expectations for quality • Inspecting and commenting on all draft and final project document deliverables for traceability, correctness, and fidelity to the project requirements backlog • Securing sign-off from all required persons and/or agencies for completed deliverablesMethodologyProvide an overview of the project quality management methods to be applied to meet the quality management strategy detailedabove
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E.g., A successful Quality Management Plan outlines the methods that will be implemented to support allaspects of quality management within a project; at minimum, these aspects include Quality Assurance,Quality Control, Deliverable Acceptance, and Process Audits
Quality AssuranceQA is the set of activities the project team will pursue to ensure quality in the processes by which products are developed. QAaims to prevent defects with a focus on the process used to make the product. It is a proactive quality process. The goal of QA isQuality Management Plan Template 4
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E.g., QA focuses on the processes used to create project deliverables. Examples of quality assuranceinclude processes like peer review, process checklists, project audits, and methodology and standardsdevelopment. QA focuses on the prevention of quality problems through planned and systematic activitiesperformed throughout the project life cycle, including documentation. While the QA team is responsiblefor establishing a good quality management system and assessing its adequacy, the project team isresponsible for implementing it. Everyone on the team involved in developing the product is responsiblefor quality assurance. The QA activities the project team will implement to ensure quality are…Quality ControlQuality Control (QC) is the set of project activities for ensuring quality in products. These activities focus on identifying defects inthe actual products produced. QC aims to identify (and correct) defects in the finished product. Quality control, therefore, is areactive process. The goal of QC is to identify defects after a product is developed and before it's released. Validation/SoftwareTesting is an example of QC
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E.g., The purpose of Quality Control (QC) is to find and eliminate sources of quality non-conformities usingtools & equipment to ensure the customer's expectations for the quality of the project deliverables aresystematically and continually met. QC activities or techniques are used to achieve and maintain theproduct quality, process, and service. QC is the responsibility of the team that tests the product fordefects. Testing early and often is a basic quality control strategy. The QC activities the project team willimplement to ensure quality are…Project AuditsProject auditing is the processes for conducting detailed inspection of the management of a project, its methodology, itstechniques, its procedures, its documents, its properties, its budgets, its expenses, and its level of completion. Project audits ofprojects may be conducted at the transition from one phase of a project to another. A project audit is a key step in the processof closing a project. The closing audit evaluates the total project processes and outcomes and is required for all projects. Providean overview of the project audit plan, including general schedule and key areas to be audited. Use the Quality Audit Log templatein Appendix A for tracking audit non-conformities
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E.g., To ensure a well-managed and controlled project, a light-weight audit process will be applied toproject activities and tasks. The project audit strategy will be to implement audit activities that are simple,systematic, and iterative. The audit plan will examine and analyze the project team’s execution of projectprocesses to identify any issues, concerns, challenges, and/or opportunities and report them to theproject manager to address. The goal of the audit process is to maximize the success of a project. Theprocess is intended to complete the following general objectives: • Ensure that project decision making is effective (every decision made produces a desire outcome) • Project activities are adequately performed and managed • Project governance and risk management meet business requirementsRoles & ResponsibilitiesList the primary roles of the project staff as it relates to the practice of project Quality Management. Indicate point-of-contactand contact email
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E.g., The roles for quality assurance, control, coordination, or facilitation are listed below:Quality Management Plan Template 5
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E.g., The project corrective action program ensures prompt and effective corrective actions areimplemented to prevent the recurrence of failures or nonconformance. Its central component is theproject defect backlog. The defect backlog is a repository for capturing and tracking non-conformitiesfrom identification to resolution. It operates as a closed-loop system, tracking problems, driving root-cause analysis and corrective action, and measuring the effectiveness of solutions. Customer concerns orcomplaints are addressed through this mechanism. Our QA team and Program Management team areresponsible for ensuring the corrective action program operates correctly during the entire project lifecycle
Documentation ReviewList the key project documentation deliverables the QA team will be responsible for reviewing
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E.g., The QA team will review all project documentation prior to submission for approval. Types of projectdocumentation include, but are not limited to # Project Document Deliverables Milestone Date Comments 1 Project Charter 2 Project Schedule 3 Work Breakdown Structure (WBS) 4 Quality Management Plan 5 Risk Management Plan 6 Communications Management Plan 7 Change Management Plan 8 Training PlanQuality Management Plan Template 6
E.g., The process owner will review suggested corrective actions for each identified process or workproduct nonconformity and will work with the QA team and the Program Manager to ensure a correctiveaction has been established that will address the identified process nonconformities. The Process Ownerwill inform the project management team of the corrective actions. Depending on the number ofparticipants and time needed to execute the corrective actions the project manager will determine if therecommended corrective actions should be placed on the schedule. Progress made against any correctiveactions and corrective action priority are placed on the program schedule and reported via the regularprogram status meetings
If the process owner disagrees with any of the corrective actions or the QA manager disagrees withproposed modifications to the actions, they may escalate the disagreement to the Project Manager or theDirector of Quality Assurance to make an informed decision
If a customer identifies a problem or the QA team needs the customer to assist in resolving a problem,then the customer is involved through the resolution. The customer will also be consulted and involved ifthe problem affects scope and schedule
MetricsQuality Metrics must be defined, collected, and analyzed to facilitate the monitoring of program/project objectives. Detailedmetric data gathering is conducted by the QA team and delivered to the Project Manager for key QA tasks and activities to identifytrends, reflect performance, and highlight issues for resolution and problem avoidance. These metrics should be reviewedregularly during status meetings and on an ad-hoc basis as urgency requires. Examples of metrics to be gathered are documentissues, code defects, testing defects, and operations defects. Define the Quality Metrics that will be collected and presented bythe QA team to the Project Manager for project status reporting
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E.g., The QA team will apply suitable methods for monitoring and, where applicable, measurement of thequality management system processes. These methods will demonstrate the ability of the processes toachieve planned results. If planned results are not achieved, correction and corrective action will berecommended for action, as appropriate. Metrics to be collected include • Development testing defects • UAT defects • Customer satisfaction survey results • Schedule variance • Requirement Analysis Metrics • Process Audit MetricsCompliance and CertificationDetail any compliance or certification requirements that must be met before the solution can become operational (i.e. Federalor State statue’s, conditional standards, etc.)
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Quality Management Plan Template 7
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ApprovalsIdentify by name, title, and signature the individuals agreeing to authorize expenditure of organizational resources to accomplishthe project activities. At a minimum, the Quality Management Plan should be signed by the Project Manager, the Project Sponsor,the Quality Assurance Lead and, if applicable, the Executive Sponsor
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Role Name & Title Signature DateQuality Management Plan Template 8
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Planned QualityReview Date Activity Reviewed Issue(s) ResolutionQuality Management Plan Template 9
This is a template for developing a Quality Management Plan. The template includes instructions to the author, boilerplate text, and fields that should be replaced with the values and …
[This document is a template of a Quality Management Plan document for a project. The template includes instructions to the author, boilerplate text, and fields that should be replaced with the values specific to the project.
Quality management and control is not just exclusively applicable to projects but also to business operations, such as in the case of compensation plan templates and a retail business plan template.
In the PMBOK sixth edition the Quality Management Plan is created in the process 8.1 Plan Quality Management. This is a FREE Quality Management Plan Template in Word and PDF. The template is fully editable with Microsoft Word and can be converted or changed to suit your project requirements.
Outputs of quality management planning include the Quality Management Plan, Quality Metrics, Quality Checklists, Process Improvement Plans, and Process Document Updates. Quality planning is the process of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.