Quality Management Plan Acqnotes

Summary

DESIGN-BUILD
QUALITY MANAGEMENT PLAN OUTLINE
DESIGN-BUILD PROJECT
In developing its own QMP, the Design-Builder is encouraged to follow the organization and
format of this QMP Outline. The Design-Builder may elect to use all or part of the QMP
Outline. When using the QMP Outline, the Design-Builder shall make changes to section
headings and text as needed to meet project-specific requirements and the Design-Builder’s own
quality approach. The QMP Outline is provided for informational purposes only. WSDOT
accepts no responsibility for the content of the QMP Outline, nor does WSDOT warrant that use
of the QMP Outline will result in contract compliance

QUALITY MANAGEMENT PLAN ENDORSEMENTS
Date Name Title Signature
Project Manager
Design Manager
Design Quality Assurance
Manager
Construction Quality
Assurance Manager
Table of Contents
Table of Contents .....................................................................................................................................ii
Revisions ..................................................................................................................................................vi
Acronyms ................................................................................................................................................vii
1.0 Management ................................................................................................................................9
1.1 Quality Policy ...............................................................................................................................9
1.2 Format...........................................................................................................................................9
1.3 Project Quality Partnering Charter..............................................................................................10
1.4 Project Quality Organization ......................................................................................................10
1.4.1 QO Key Positions................................................................................................................. 11
1.4.2 Quality Organization’s Authority to Stop Work ..................................................................11
1.5 Roles and Responsibilities ..........................................................................................................13
1.5.1 Executive Committee ...........................................................................................................13
1.5.2 Project Manager ...................................................................................................................13
1.5.3 Construction Quality Assurance Manager............................................................................13
1.5.4 Design Quality Assurance Manager.....................................................................................14
1.5.5 Sampling and Testing Personnel ..........................................................................................14
1.5.6 Staff Inspectors.....................................................................................................................15
1.5.7 Testing Technician ............................................................................................................... 15
1.5.8 Geotechnical Engineer & Pile Driving Analyst ...................................................................15
1.5.9 QA Surveyor ........................................................................................................................15
1.5.10 Document Control ................................................................................................................15
1.5.11 Construction Manager ..........................................................................................................15
1.5.12 Construction Superintendents...............................................................................................16
1.5.13 Process QC Staff ..................................................................................................................16
1.5.14 Design Manager ................................................................................................................... 16
1.5.15 Quality Testing Supervisor...................................................................................................16
1.5.16 Community Involvement and Project Information Manager ...............................................16
1.5.17 Structures Design Manager ..................................................................................................17
1.5.18 Office Assistant ....................................................................................................................17
1.5.19 Materials Approval Engineer ...............................................................................................17
1.5.20 Design Discipline Lead ........................................................................................................17
1.5.21 Engineer of Record............................................................................................................... 18
1.5.22 Design Checkers...................................................................................................................18
1.5.23 Design Engineers..................................................................................................................18
1.6 Reporting Responsibilities ..........................................................................................................18
1.6.1 Lines of Authority ................................................................................................................18
1.6.2 Communication Requirements .............................................................................................19
1.6.3 Staffing Levels .....................................................................................................................19
2.0 Administration ..........................................................................................................................20
2.1 Personnel Training ......................................................................................................................20
2.2 Document Control.......................................................................................................................21
2.3 Document Revisions ...................................................................................................................21
2.4 Audits..........................................................................................................................................21
2.4.1 Schedule of Audits ............................................................................................................... 21
2.4.2 Audit Personnel ....................................................................................................................22
2.4.3 Non-Conformance Reports for the Quality Process ............................................................. 22
2.4.4 Documentation Procedures...................................................................................................22
2.5 Design Changes ..........................................................................................................................22
2.6 As-Built Drawings ......................................................................................................................22
2.6.1 Data Gathering Procedures...................................................................................................23
2.6.2 Quality Control Checking ....................................................................................................23
2.7 Review and Submittal Schedule .................................................................................................23
2.8 Progress Payment Documentation ..............................................................................................23
2.8.1 Manufacturers’ Certificates of Compliance .........................................................................23
2.8.2 Quality Documentation ........................................................................................................23
2.9 Contract Price Adjustments ........................................................................................................23
2.10 Documentation............................................................................................................................24
2.10.1 Daily Manpower and Equipment Records ...........................................................................24
2.10.2 Daily Occurrence Log ..........................................................................................................24
2.10.3 Hazardous Materials.............................................................................................................24
2.10.4 Utilities .................................................................................................................................24
2.10.5 Specific Items of Work......................................................................................................... 24
2.10.6 DBE, EEO, Labor Compliance ............................................................................................24
2.10.7 QO Monthly Certification ....................................................................................................24
2.10.8 QO Reports...........................................................................................................................25
2.10.9 Materials and Equipment Conformance Record ..................................................................25
2.10.10 Weekly Scheduling Notice to WSDOT................................................................................25
2.10.11 Substantial Completion ........................................................................................................25
2.10.12 Final Inspection ....................................................................................................................25
2.10.13 Final Certificate of Compliance ...........................................................................................26
2.10.14 Final Owner Acceptance ......................................................................................................26
3.0 Investigations and Testing........................................................................................................27
3.1 Procedures to Ensure Consistency & Quality of Materials & Products Supplied by Vendors ...27
3.2 Procedures to Ensure Quality & Documentation of Field Investigations ................................... 27
3.3 Procedures to Ensure Laboratory Qualifications ........................................................................27
4.0 Design.........................................................................................................................................29
4.1 Quality Organization and Responsibility....................................................................................29
4.2 Overview of Design Quality Program ........................................................................................29
4.3 Design Checking.........................................................................................................................30
4.3.1 Design Plans, Specifications, Calculations, Reports, and Other Design and Construction
Documents............................................................................................................................30
4.3.2 Computer Programs..............................................................................................................32
4.3.3 Quality Program for Geotechnical Documents ....................................................................33
4.4 Design Submittals .......................................................................................................................33
4.4.1 Preliminary Design Submittal ..............................................................................................33
4.4.2 Final Design Submittal.........................................................................................................33
4.4.3 RFC Submittal......................................................................................................................33
4.5 Design QA Audits and Certification...........................................................................................34
4.6 Design Reviews ..........................................................................................................................35
4.6.1 Formal Design Reviews (FDR) ............................................................................................35
4.6.2 Other Reviews ......................................................................................................................37
4.7 RFC Procedure............................................................................................................................37
4.8 Acceptance of Design .................................................................................................................38
4.9 Design Changes During Construction (RFI/FDC/NDC) ............................................................39
4.9.1 Design Change Initiated by Design Team—Notice of Design Change ...............................39
4.9.2 Design Change Initiated in the Field—Request for Information/Field Design Change.......40
4.10 As-Builts .....................................................................................................................................42
4.11 Shop and Temporary Construction Drawings.............................................................................42
4.12 Schedule Requirements...............................................................................................................42
4.13 Forms ..........................................................................................................................................42
4.14 Design Quality Procedures (DQP)..............................................................................................42
5.0 Construction ..............................................................................................................................43
5.1 Construction Quality Organization and Responsibility ..............................................................43
5.2 Work Conditions.........................................................................................................................43
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5.2.1 Safety Program Commitment ...............................................................................................43
5.2.2 Communications................................................................................................................... 44
5.3 Materials .....................................................................................................................................44
5.4 Inspection....................................................................................................................................45
5.4.1 Work.....................................................................................................................................45
5.4.2 Production Plants..................................................................................................................46
5.5 Field Procedures .........................................................................................................................46
5.6 Dispute Resolution......................................................................................................................47
5.6.1 Conflict Resolution...................................................................................................................47
5.7 Shop and Temporary Construction Drawings.............................................................................48
5.7.1 Shop Drawings .........................................................................................................................48
5.7.2 Temporary Construction Drawings ..........................................................................................49
5.8 Testing ........................................................................................................................................49
5.8.1 Test Procedures ....................................................................................................................49
5.8.2 Equipment Certifications......................................................................................................49
5.8.3 Instrumentation.....................................................................................................................50
5.8.4 Coordination.........................................................................................................................50
5.8.5 Qualifications of Labs ..........................................................................................................50
5.9 Non-Conforming Work...............................................................................................................50
5.9.1 Non-Conformance Report Identification..............................................................................51
5.9.2 Non-Conformance Remediation...........................................................................................51
5.9.3 Removal of Work .................................................................................................................51
5.9.4 Weekly NCR Reports...........................................................................................................51
5.9.5 Department NCR..................................................................................................................52
5.10 Supplemental Drawings ..............................................................................................................52
5.10.1 Shop and Temporary Construction Drawings ......................................................................52
5.10.2 Reviews by Local Agencies and Utilities.............................................................................52
5.10.3 Public Safety ........................................................................................................................53
5.10.4 Bridge Superstructure Shop Drawings .................................................................................53
5.10.5 Design-Builder Responsibility .............................................................................................53
5.11 Quality Check Points (Hold Points)............................................................................................53
5.12 Audits..........................................................................................................................................55
6.0 Maintenance of Public Facilities..............................................................................................56
6.1 Monitoring Procedures Before, During, & After Construction ..................................................56
6.2 Documentation............................................................................................................................56
6.3 Community Outreach..................................................................................................................56
6.3.1 General Outreach Tools........................................................................................................57
7.0 Surveying ...................................................................................................................................59
7.1 Construction Staking Quality Control ........................................................................................59
7.1.1 Development of Field Books and Supplemental Field Staking Data ...................................59
7.1.2 Field Survey .........................................................................................................................59
7.2 Construction Staking Quality Assurance ....................................................................................60
7.2.1 QO Verification of Field Book.............................................................................................60
7.2.2 QO Verification of Field Survey ..........................................................................................60
7.2.3 Tolerances for QO Field Survey Verification ......................................................................61
7.2.4 Documentation of QO Survey Verification..........................................................................61
7.3 Coordination between Construction Surveyor & QA Surveyor .................................................62
7.4 Resolving Discrepancies.............................................................................................................62
7.5 As-Built Documentation .............................................................................................................62
8.0 Utilities .......................................................................................................................................63
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Exhibits
EXHIBIT Design-Builder Quality Organization
EXHIBIT Project Staffing Plan
EXHIBIT Staff Training Requirements
EXHIBIT Schedule of Audits
EXHIBIT Design Quality Process
EXHIBIT Review Print Stamp
EXHIBIT Check Print Stamp
EXHIBIT Document Requirements for Design QA Audits
EXHIBIT Role of Design Reviewers
EXHIBIT Release For Construction Stamp
EXHIBIT Design Quality Process Temporary Construction Design
EXHIBIT Frequency of QO Field Survey Verification
EXHIBIT Tolerances for QO Field Survey Verification with Design Intent (least count for
measurement, not standard error)
EXHIBIT Identified Issue by QA/QC
EXHIBIT Request for Information (RFI)/Field Design Change (FDC)/
Notice of Design Change (NDC) Process
Appendices
A Quality Design Procedures
B NOT USED
C Forms
D Document Control Plan
E Construction Inspection and Testing Quality Plan
F Construction Quality Training Manual
G Laboratory Quality System Manual
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Revisions
Revisions to this manual are made on a per-page basis as necessary to clarify, refine, or adapt the
Plan for new or changed requirements. Each revised page has a revision number and date in the
bottom footer. All manual revisions are recorded below by number and date and are distributed
via the Design-Builder’s tracking software, after approval by the Department

The following is a current list of revisions, including date and affected pages:
Revision
Revision Affected Pages
Date
0 5/15/08 All (Initial Release)
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Acronyms
AASHTO American Association of State Highway and Transportation Officials
ACI American Concrete Institute
AFC Approved for Construction
ATMS Advanced Traffic Management System
BMP Best Management Practices
CADD Computer-Aided Design Drawing
CAPWAP Case Pile Wave Analysis Program
CM Construction Manager
CPE Construction Project Engineer
CQA Construction Quality Assurance
CQAM Construction Quality Assurance Manager
CQO Construction Quality Organization
CR Constructability Review
CSBC Crushed Surfacing Base Course
CSTC Crushed Surfacing Top Course
DBC Design-Build Coordinator
DBE Disadvantaged Business Enterprise
DCA Document Control Administrator
DCPF Document Control Processing Form
DCS Document Control System
DIN Document Identification Number
DM Design Manager
DPE Design Process Exception
DQA Design Quality Audit
DQAM Design Quality Assurance Manager
DQO Design Quality Organization
DQP Design Quality Procedures
DDL Design Discipline Lead
ECM Environmental Compliance Manager
EEO Equal Employment Opportunity
EOR Engineer of Record
F and t Statistical Test Analysis
FDC Field Design Change
FE Field Engineer
FOA Final Owner Acceptance
FPR Final Package Review
HMA Hot Mix Asphalt
IA Independent Assurance
ID Identification
IDC Inter-Discipline Design Check
IDCR Inter-Discipline Coordination Review
ITS Intelligent Transportation System
MSE Mechanically Stabilized Earth
NCR Non-Conformance Report
NDC Notice of Design Change
OVT Owner Verification Testing
PCC Portland Cement Concrete
PDA Pile-driving Analysis
PDC Project Document Control
PM Project Manager
QA Quality Assurance
QAO Quality Assurance Organization
QAP Quality Assurance Plan
QC Quality Control
QCP Quality Check Point
QMP Quality Management Plan
QO Quality Organization
QV Quality Verification
QVI Quality Verification Inspection
QVT Quality Verification Testing
RCSR Review Comment Summary and Resolution
RFC Release for Construction
RFI Request for Information
RFP Request for Proposal
TCR Technical Coordination Review
TCS Traffic Control Supervisor
TL Team Lead
URL Uniform Resource Locator
WEAP Wave Equation Analysis of Piles
WSDOT Washington State Department of Transportation
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1.0 Management
1.1 Quality Policy
The Design-Builder’s quality policy is based on the fundamental concept that the control of
quality is a team obligation that recognizes that quality is built into every aspect of the project

Our team will provide quality products and services that meet or exceed Washington State
Department of Transportation’s (WSDOT’s) requirements, delivered safely, on time, and within
budget. Quality work will be the responsibility of every individual performing the work. Quality
will be obtained through appropriate planning and control of work operations and by specific
quality control activities such as reviewing, checking, inspecting, testing, and quality
surveillance/audit

1.2 Format
The Quality Management Plan (QMP) is comprised of this Quality Management Plan and its
Appendices. The Appendices Are:
ƒ A – Design Quality Program
ƒ B – Schedule of Review and Check Points
ƒ C – Forms
ƒ D – Document Control Plan
ƒ E – Construction Inspection and Testing Quality Assurance Plan
ƒ F – Construction Quality Training Manual
ƒ G – Laboratory Quality System Manual
The QMP describes the overall policies, program, organizational responsibilities, procedures,
and the means of ensuring that all items of work are in conformance with the contract drawings
and specifications. The Appendices describe the processes, procedures and details of reviews and
checks that will be performed on the design of the project components, and the inspections and
tests that will be performed on construction materials and workmanship to ensure the overall
quality of the constructed project

The QMP describes and defines participant roles; quality review responsibilities and activities;
quality requirements for design/construction integration; the specific quality measures and
application instructions; and necessary quality assurance (QA) documentation and verifications
to which technical reports, project documents, design drawings, engineering calculations and
construction documentation must comply

The QMP identifies the design quality requirements, including:
1. Certification that the design satisfies the requirements of the Contract
2. Accuracy, adequacy, conformance to standards of practice, compliance with codes and
standards, cost effectiveness, quality, and fitness for purpose and function as specified in the
Contract

The QMP requires four phase control of construction quality, consisting of:
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1) Preparatory Phase before construction

2) Initial Phase at the outset of each new operation

3) Follow-up Phase of inspection and testing to determine continuation of compliance and
workmanship as established in the preparatory and initial phases

4) Final Acceptance of Work Phase

1.3 Project Quality Partnering Charter
As members of the Project Partnering Team, we agree on and commit to team values that will
guide our behavior and help us establish solid working relationships throughout the project

These ground rules are:
• Honest With Each Other - Trust
• Quality Minded - Earn Respect
• Pride Professionalism
• Responsive and Expeditious Team Work
• Listen - Understand
• Integrity - Do What You Say
• Partner at All Levels
• Resolve Issues at the Lowest Possible Level. Direct, Honest Communication,
Will Lead to Coordination and Cooperation
Together, through partnering and team work, using our ground rules as the foundation, it is our
aim to successfully achieve the goals we have listed below:
• Meet Project Milestones As Shown In the Proposal
• Minimal Impacts to the Traveling Public - Positive Public Perception
• Quality Work
• No Environmental Violations - Achieve All Bonuses
• Safe Project - Zero Accidents
• Profitable For All
• Team Work
• No Unresolved Issues or Claims at the End of the Project - No DRB Issues
• An Informed Public
• Timely Responses
• A Proud Finish
• Have Fun
1.4 Project Quality Organization
The Design-Build Quality Organization (QO), QMP Exhibit ___, is comprised of two separate
groups; Quality Control (QC) and Quality Assurance (QA)

QC, under the direction of the Project Manager (PM) includes design and construction. The
design team is lead by the Design Manager (DM) who is responsible for design QC. The
construction team is lead by the Construction Manager (CM). Construction QC, under direct
management of the CM is performed by a team of QC personnel and QC laboratories

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QA is managed by two individuals and includes the development and maintenance of QC
processes and procedures, oversight and the requirements for QA auditing. Design QA is
managed by the Design Quality Assurance Manager (DQAM). Construction QA is under the
direction of the Construction Quality Assurance Manager (CQAM). These two individuals will
report directly to the Executive Committee, limiting the influence of schedule, performance, or
cost on the QA

The QO will provide the QC procedures and QA review, testing, and inspections necessary to
ensure the project quality meets contract requirements
1.4.1 QO Key Positions
The QO includes the following seven key Quality Management positions:
1) Project Manager—Responsible for the overall management and implementation of the
project including the Quality Management Plan

2) Construction Quality Assurance Manager—Responsible for quality assurance of the
construction

3) Design Quality Assurance Manager—Responsible for quality assurance of the project
design

4) Construction Manager—Responsible for quality control inspection and testing of the
construction work

5) Design Manager—Responsible for design development and quality control of the design
work

6) Materials Approval Engineer—Responsible for the approval of materials in accordance
with the WSDOT Construction manual

7) Quality Testing Supervisor—Responsible for overseeing all materials testing on the
project

1.4.2 Quality Organization’s Authority to Stop Work
The key QO staff listed above has the authority to identify quality problems and to recommend,
provide, and verify implementation of solutions. If there is evidence that the QMP is not being
followed, all QO staff have the authority to stop work until the appropriate quality procedures are
implemented

For the QO to stop work, the DQAM or CQAM must notify the Executive Committee and
WSDOT verbally, followed by written notice within 24 hours. The notification shall identify the
reason for stopping the work. After receiving verbal notification, the Design-Builder is
responsible for completely halting work on the activity. The DQAM, CQAM, and PM will
develop a written plan of action to resolve the issues and implement any changes

When the issues(s) have been resolved to their satisfaction, the DQAM or CQAM will provide
verbal notification, followed by written notification, to both the Executive Committee and
WSDOT that the stop work directive is removed and work may begin immediately. WSDOT
retains the authority to override the Design-Builder’s decision if it feels that the proposed
solution is not acceptable

1.0 Management 1.1 Quality Policy The Design-Builder’s quality policy is based on the fundamental concept that the control of quality is a team obligation that recognizes that quality …

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Frequently Asked Questions

What is a quality management plan?

A Quality Management Plan (QMP) helps guides the Program Manager (PM) and project personnel to execute quality management and quality assurance activities for a project or program. The QMP is normally developed by a contractor and reviewed by the customer. Quality is the degree to which the project fulfills requirements.

What is itit project quality management plan 19?

IT Project Quality Management Plan 19. Quality Assurance Project Plan in DOC A quality management plan in a project determines the quality policy and procedures for deliverables and process quality in a project. Such plans include instructions and methods of operating for achieving certain quality standards.

What is a project quality assessment plan?

Final Project Quality Plan Example This file is another comprehensive example of a project quality assessment plan. Such plans help in ensuring excellent outputs of the project activities and in detailed quality review of the deliverables along with the regular assessment.

Who is responsible for quality management in the pmp?

Quality is planned for and managed through the “Plan-Do-Check-Act” cycle for project execution, program management, and business processes. The Project Manager (PM) is responsible for Documenting customer expectations and consensus quality management objectives at a project-level that supports the implementation of the PMP.