How To Submit A Service Desk Ticket Savannah State

Summary

How to Submit a Service Desk ticket?
Step 1. Login to system using username and password (same as network login/password). Link
can be found on ITS Website under Service Desk - Faculty/Staff
Step 2. Select Service Catalog appropriate to your Service Desk needs. Items with arrows to
the right of each service contains additional catalog items

How to Submit a Service Desk ticket?
Step 3. Click Service Catalog > to select appropriate service (in this example Account Services
is selected)
Step 4. Select service > (in this example Faculty/Staff Password Reset)
How to Submit a Service Desk ticket?
Step 5. Click Request Service > provide a Description
Step 6. Click Submit
Your will receive email notification from Service Desk that your request has been received along with a
ticket #

Step 7. Click X to close out open Ticket
Step 8. To Logoff > Select Welcome, Your name in
the top right corner – Click Logout

Select Service Catalog appropriate to your Service Desk needs. Items with arrows to the right of each service contains additional catalog items. How to Submit a Service Desk ticket? Step 3. …

Download Now

Documemt Updated

Popular Download

• › Homeownership Program Customer Intake Form Date
• › How To Submit A Service Desk Ticket Savannah State
• › How To Fill Out The I 9 Page 2 Authorized
• › Home Health Aide Duty Sheet Bluelinehccom
• › High School Graphic Design Textbook Davis Art
• › How To Write A Research Briefing University Of
• › How To Create A Legacy Society Brochure
• › High Density Polyethylene Jm Eagle
• › Helping Shape The Future Of Worklife Staples Inc
• › Healthy Start City Of Philadelphia
• › Highly Effective School Library Program Action Plan
• › Hipaa Employee Confidentiality Agreement Eforms
• › How To Organise Plan And Control Projects Govuk
• › How To Use Google Docs Resume Templates Putnam
• › Home School Brochure Wilmington Christian
• › Healthy Children Children See Adults As Role Models Even At
• › Ho W T O Ma K E A Pu Rc H A S E O Rde R U S I N G Te M
• › Hate Crime Brochure Template Attorney General Of
• › Hsbcs Red Mastercard Rewards Catalogue
• › How To Create Business Cards Manually In Wordperfect

Frequently Asked Questions

How do i submit a ticket for it support?

Not only do you have the option to submit a ticket for assistance on IT’s Help Site, but you can also call the Support Desk’s representatives at (904) 632-3151 or send an email to [email protected] To submit a ticket for assistance, navigate to help.fscj.edu and look for the Client Services section.

How do i submit an iedison help ticket?

Click the "iEdison Inquiry Form" under the Settings Menu on the top right corner of your iEdison screen or "Submit an iEdison Help Ticket" link on the iEdison homepage. 2. Fill out the iEdison Inquiry Form You may upload a screenshot to help the support team better understand your issue. 3. Click "Submit"

How do i contact the fscj technical support desk?

The FSCJ Technical Support Desk serves as IT’s first stop for all technical assistance for faculty, staff, and students. Not only do you have the option to submit a ticket for assistance on IT’s Help Site, but you can also call the Support Desk’s representatives at (904) 632-3151 or send an email to [email protected]

How do i add subcategories to my ticket?

As you create your ticket, you’ll first need to select one of the categories listed. After you select a category, the subcategories will be available. *Tip - If you do not see a subcategory that is applicable, go back to review the categories to ensure there is not a more fitting option.