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Verint Experience Managementfor Web and MobileNow You Can: With the rise of web, social, and mobile self-service, many customers prefer to get information or make• Quickly drill-down, identify, and act on customer updates themselves rather than talk to a customer service feedback and issues across agent. By not addressing customer experience from the your digital channels
lens of these channels, companies run the risk of losing• Build a customer-centric customers and creating a poor brand perception
roadmap for your digital channels as it relates Verint® Experience Management for Web and Mobile™ is a complete, to processes, products, best-in-class solution set that allows companies to take a holistic approach to and services. their customer experience. By incorporating voice-of-the-customer data across web, mobile, and social, companies can tap into a unified data model and• Tap into unified data to glean insights quickly. Stakeholders across the organization can take immediate support cross-functional CX actions and make strategic decisions that drive the customer experience
strategy and investment decisions across marketing, ecommerce, and digital
Go Beyond the Survey and Basic Data Collection Companies need to not only collect basic analytics data, but also capture more advanced experience data. Then, it’s critical to unify that data to create a consistent, clear view of the customer and quickly uncover insights to take the right action. No matter where companies are in the experience management (XM) maturity curve, they can take specific steps to create a more holistic, customer-focused experience
• S tep 1: Diagnostic Employ active listening to identify and fix issues. Create listening posts to solicit feedback based on event triggers and early warning signals
Alert stakeholders in real-time about issues
• S tep 2: Expanded Listening and Closed Loop Tap into closed-loop action and follow up with specific customer feedback
Implement flexible, ad hoc surveys to better understand customer experience and then take actions to improve web or mobile experiences
• S tep 3: Strategic Insights for Optimized CX Take advantage of advanced insights to drive greater collaboration across digital, marketing, and ecommerce teams. Apply greater structure and consistency for customer experience (CX) initiatives by generating synthetic KPIs, utilizing benchmarking, and creating outer-loop feedback systems
Verint Experience Management for Web and Mobile A Comprehensive Solution Tangible Benefits and Fast ROI to Accelerate CX Strategy Verint Experience Management for Web and Mobile supports the needs of stakeholders who are responsible for the success Verint Experience Management for Web and Mobile can of web and mobile performance, including marketing and help you connect your data across all of your organization’s conversion owners. The Verint Experience Management departments and ensure your CX strategy is mature. Core solution set enables quick time-to-value and real results that capabilities include: drive sales and customer loyalty. Benefits to organizations • Digital feedback that use Verint Experience Management for Web and Mobile can include: • Survey management • Increased digital channel or mobile app self-service adoption • Predictive modeling • Optimized content and branding • Speech and text analytics • Decreased online order abandonment • Digital behavior analytics • Increased revenue through marketing improvements • Increased Net Promoter Score (NPS)* Turbocharge the Performance of Your Digital, Marketing, and • Increased online orders Ecommerce Teams Teams across the organization that touch web and mobile Part of Verint Customer applications can use Verint Experience Management solutions for a variety of use cases. For example, they can: Engagement Cloud Platform Verint Experience Management for Web and Mobile is part • T ake advantage of predictive modeling and of a patent-protected portfolio of cloud solutions for building analytics to support strategy decisions that improve enduring customer relationships. With a full set of solutions for the digital experience
digital-first engagement, Verint helps the world’s most iconic • Isolate customer interaction points and provide brands efficiently connect work, data, and experiences to data that can be used for feature prioritization and consistently deliver differentiated experiences at scale
• A lert for real-time feedback and immediate action and enable self-service and assisted service capabilities
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* et promoter, NPS, and Net Promoter Score are trademarks of N Satmetrix Systems, Inc. Bain & Company, and Fred Reichheld
Americas Europe, Middle East & Africa Asia Pacific verint.com [email protected] [email protected] [email protected] twitter.com/verint +1 770 754 1900 +44(0) 1932 839500 +(852) 2797 5678 linkedin.com/company/verint 1-800-4VERINT verint.com/blog© 2022 Verint Systems Inc. All marks referenced herein are trademarks, registered or otherwise, of Verint Systems Inc. (“Verint”), its subsidiaries, or its respective licensor owners
All Rights Reserved Worldwide. Unauthorized use, duplication, or modification of this document, or any part, without the written consent of Verint is strictly prohibited. By providingthis document, Verint is not making representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time withoutnotice. Features listed in this document are subject to change and not all functionality is available in all configurations. 06.2022
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