Best Acronym For Customer Service

6 Customer Service Acronyms w/ The Secret Formula …

You should actively listen to each customer’s needs or complaints. And you should show your customer you’re listening by repeating their question or concern. For example, a customer has been ov… See more

1. A.P.P.L.E. According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems.
2. B.L.A.S.T. is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers) for training their employees in the basics of handling customer complaints.
3. C.A.R.E.S. The internet has heightened expectations of self-service and responsiveness. Call center technologies make it easier for agents to solve problems (but not every company uses it equally well).
4. The LAURA technique. This is a technique you can use to defuse angry customers and refocus on finding a solution. L.A.U.R.A. is an acronym that outlines specific service steps, but it also serves as a quick reminder.
5. S.O.L.E.R. Gerard Egan defined the acronym S.O.L.E.R. as part of his “Skilled Helper” method of actively listening to the people. It is a non-verbal listening process used in communication, and a key skill taught to counselors as part of their training.

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