Why Do You Think Good Customer Service May Be That Important For A Business

Why Phone Calls are Essential to Customer Service PATLive

Part of the reason that so many customers prefer phone to other communication options– particularly over complex issues– is that phone just feels so much more personal. On a call, you’re talking to an agent who has your full attention as opposed to one typing to you while clearly trying to help three other … See more

1. Great customer service is good for the bottom-line. Customer service is about much more than making customers feel good. It’s also incredibly good for your ecommerce company’s bottom-line.
2. Positive experiences encourage customers to share with others. Although there are online reviews readily at our disposal, consumers still continue to trust recommendations from friends and family members above all else.
3. Reviews increasingly matter to prospective customers. Today’s consumers want to have confidence when they make a purchase, so they usually read online reviews.
4. Great customer service reduces customer churn, keeping customers around. Reducing customer churn should be a primary goal for your ecommerce company. That is, you want to make sure that your customers do more than buy from you once– you want them to buy from you over and over again.
5. Company culture and employee happiness are correlated with good customer service. Believe it or not, employee happiness has a pretty direct link with customer happiness.

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