Topics For Customer Service Meetings

How to Host the Perfect Customer Meeting HubSpot Blog

WebDec 11, 2019 · Updated: June 24, 2022 Published: December 11, 2019 For most organizations, meeting with customers is one of the most valuable …

1. Company’s core values. Building foundational knowledge of your company’s core values is an essential customer service training topic, whether for onboarding or even as refresher training.
2. Product training. Product training is another important customer service training topic that will provide your customer service representatives with core knowledge so they can properly assist customers with any kind of concern and avoid providing bad customer service.
3. Active listening. Active listening is a skill that enables your customer service representatives to fully pay attention to a customer without interrupting before thoughtfully responding.
4. Empathy. Empathy is the ability to recognize and understand problems and pain points from the customer’s perspective. By including this customer-centric topic in your program, you’ll be able to develop interpersonal skills among your customer support and customer success teams in tuning in to verbal and non-verbal cues of customers, as well as validate their feelings, worries, and frustrations.
5. Effective Communication. Effective communication entails written and verbal communication skill that enables your customer service representatives to deliver the right message to your customers in a clear way, and with proper tone and delivery.
6. Rose, Thorn, Bud. Materials: None. This is a great, low-energy activity that requires nothing but your team's presence. Rose, Thorn, Bud is meant to be a check-in activity that allows everyone in the group to spread their positive energy and dismiss their negative energy.
7. Me Too! Materials: A ball of yarn. is another fun game that helps your team bond and get to know each other. This game will also get everyone up on their feet and moving.
8. Writing Letters from Customer Perspectives. Materials: Paper and Writing Utensils. This is an easy activity you can assign to your team to do on their own time.
9. Telephone. Materials: None. Telephone is a popular game that usually ends in hysterical laughs. And while it typically functions as a game for small parties, it doubles as a great team-building activity.
10. Difficult Customer Scenarios. Materials: None. This is a great activity to get your team thinking. While this game will definitely produce some good laughs, it will also teach a good lesson on dealing with difficult customers.

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10 topics to include in every customer service training manual

WebJan 17, 2023 · Here are 20 telephone customer service tips to improve satisfaction and loyalty. 1. Have context at your fingertips. 2. Connect your phone system with other channels across the business. 3. Answer calls …

1. The importance of customer service. One topic that every customer service training manual should cover is the importance of customer service. The goal is to inform every customer service rep and show them how their role impacts the success of your business.
2. Policy for customer service interactions. Your customer service training manual should also touch the standard process for interactions with customers.
3. Different verticals and industries. If your company spans across multiple industries, it’s worthwhile to feature different sections in the customer service training manual for each one.
4. Definition of service. Every company defines customer service differently. It’s important that you include a definition of how your company defines customer service to keep your people on the same page.
5. How to take a customer-friendly approach. Your customer service training manual template should emphasize a customer-friendly approach for customer service procedures and processes.

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