Telephone Etiquette Training Module

Phone Etiquette Module – Career Center

Phone Etiquette Module The Ubiquitous Phone The phone call is still the pillar of business communication despite the many communication options today. Learn how to communicate well over the phone and move your career forward. Step 1 – Learn Read the overview of best practices for conducting … See more

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1. Call Center Customer Service. This Call Center Customer Service course can help you onboard employees new to the call center role and allow them to learn various skills and techniques required for the job.
2. Generating Leads through Cold Calls. Generating Leads through Cold Calls is another telephone skills training course available for free in EdApp. It kicks off with a lesson on the importance of sales leads and cold calls for a better understanding of your customers.
3. Customer Service 101. The Customer Service 101 course offered by Universal Class is designed to guide anyone in any business – no matter from which department – in providing stellar customer service.
4. Contact Center Basics. Industry veterans, reps, and professionals from The Call Center School developed the Contact Center Basics course to empower customer service agents and provide them with comprehensive customer service training ideas about contact center operations.
5. Excellent Customer Service Through Communication. Also available on EdApp, Excellent Customer Service Through Communication helps your learners develop essential communication skills.

See Also: Customer service phone etiquette checklist Preview /  Show details