WebUse customer service SMART goals to create clear, achievable objectives. SMART stands for: S pecific — Goals should be clear and well-defined. Vague or generalized goals are …
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WebMay 25, 2023 · Improve average handle time by 14%. Improve average speed of answer to 10 minutes. Increase first call resolution to 90%. Improve wait times by 10%. Reduce …
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