22 1628 Customer Service Contact Center Dshswagov

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22 1628 customer service contact center dshswagov

File Name: 22-1628.pdf

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Summary

Resources
To complete an interview, report any
changes or to discuss your food,
Customer
cash or medical benefits.............................877-501-2233
To apply, for Child Care
Service
Subsidy program........... WashingtonConnection.org
Medical Assistance for the aged, Contact
Center
blind or disabled...............................................877-501-2233
To report a lost or stolen EBT card.......888-328-9271
To report fraud.................................................800-562-6906
Department of Social and Health Services
Constituent Services......................................800-865-7801 Community Services Division
Customer Service Contact Center
WASHCAP (Washington State PO Box 11699 • Tacoma, WA 98411-9905
Combined Application Project).............877-380-5784 Toll Free: 877-501-2233 • TTY: 800-209-5446 or 711
To apply for Apple Health..........................855-923-4633 Fax: 888-338-7410 • dshs.wa.gov
Apple Health/ProviderOne.......................800-562-3022 Department of Children, Youth, and
Families Child Care Subsidy Contact Center
Community resource information line......................211
PO Box 11346 • Tacoma, WA 98411
Division of Child Support.......................... 800-442-5437
Mobile Community Services Office
To report abuse or neglect of a www.DSHS.wa.gov/esa/csd-mobile-
child, the elderly or the disabled...........866-363-4276 community-services-office
– OR –
Child Care Provider only line....................800-394-4571
www.facebook.com/dshsmobileoffice
Drug and alcohol, gambling and mental
health treatment information.................866-789-4276
Childcare Aware – to help find
licensed child care...........................................800-424-2246
Domestic violence hotline........................800-799-7233
Medicare............................................................... 800-633-4227
Social Security Administration.................800-772-1213
DSHS 22-1628 (Rev. 9/20)
Our Goal Access to Service
To transform lives by empowering • Call 877-501-2233 Monday – Friday (except • Washington Connection is an online benefits
holidays) to reach a Customer Service Contact portal with access to Food, Cash, Medical and
individuals and families to thrive
Center agent to: complete an interview from Child Care programs; long-term care; drug and
through expanding access to 8 a.m. to 3 p.m.; ask questions or report alcohol treatment; access to other services,
Washington state residents. a change from 8 a.m. to 5 p.m.; or select including WIC, housing assistance, veterans’
Customer Connect 24 hours a day to get assistance and Supplemental Security Income,
answers to frequently asked questions, hear a or SSI. You can also create a Client Benefit
Scope of Service case overview, or more details about your case. Account to review your current case status,
• Basic Food Applications and Eligibility Reviews • Washington State Combined Application report changes and complete reviews:
• Temporary Aid to Needy Families Applications Project is a simplified food benefits program for WashingtonConnection.org

and Eligibility Reviews most Supplemental Security Income recipients

• Aged, Blind or Disabled Cash and Classic The toll-free number is 877-380-5784

Medical Applications and Eligibility Reviews
• Reporting a Change in Circumstance for all
programs
• Mid-Certification Reviews for all programs
• Resources and Referrals
Summary of Services
Eligibility Determination
Completing interviews for applications and
collecting the necessary verifications needed to
determine financial eligibility for benefits

Case Maintenance
Assist callers who are reporting changes in
income, household size, address, case status, etc

Customer Inquiry
Answering general information inquiries and
referrals

Language Support
All telephone menus are available in English,
Spanish, Russian and Vietnamese. We also
provide interpreter services for most languages

Imaging Unit
All documents may be faxed, toll-free, to
888-338-7410 or mailed to PO Box 11699,
Tacoma, WA 98411-9905

C

Customer Service Contact Center. PO Box 11699 • Tacoma, WA 98411-9905 Toll Free: 877-501-2233 • TTY: 800-209-5446 or 711 Fax: 888-338-7410 • dshs.wa.gov . Department of Children, …

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Frequently Asked Questions

How to contact the department of social and health services?

DSHS 22-1628 (Rev. 9/20) Department of Social and Health Services Community Services Division Customer Service Contact Center PO Box 11699 • Tacoma, WA 98411-9905 Toll Free: 877-501-2233 • TTY: 800-209-5446 or 711 Fax: 888-338-7410 • dshs.wa.gov Department of Children, Youth, and Families Child Care Subsidy Contact Center

How do i contact the washington state department of child care?

PO Box 11699 • Tacoma, WA 98411-9905 Toll Free: 877-501-2233 • TTY: 800-209-5446 or 711 Fax: 888-338-7410 • dshs.wa.gov Department of Children, Youth, and Families Child Care Subsidy Contact Center

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