Kindle Communications Contact Us

How to Contact Kindle: 10 Steps (with Pictures) wikiHow

888-280-4364 WebSep 3, 2023 · 1. Call 1-888-280-4364 for general Kindle help. If you don't have an internet connection or you'd prefer to talk to Amazon directly, call this number, which is toll-free …

1. Visit Amazon Help & Customer Service for basic help. If you're having problems with your Kindle device, you may not even need to contact Amazon at all. Instead, start by visiting the Amazon help pages, available at https://www.amazon.com/gp/help/customer/display.html. Once you’re on the help page, click on the the box that says “Digital Services and Device Support.” Scroll down to the “Kindle E-Readers” category and click it to find information about your type of device.
2. Use the Amazon help form for a personal response. Can't find the help you're looking for on the help pages? Use the official online help form to contact Amazon Customer Service directly. Go to https://www.amazon.com/gp/help/contact-us/general-questions.html to access the form. Keep in mind: Due to the coronavirus pandemic, Amazon’s customer support phone lines currently aren’t working. The only help option you can get from the “Contact Us” page right now is online chat with Amazon’s customer service bot. The bot will connect you with a human representative if you need further help.
3. Fill out the form. Click the "Fire and Kindle" button at the top of the page. Use the drop-down menus on the page to select which type of device you have and what kind of problem or question you need help with. If you have registered your Kindle device and you are logged in to your Amazon account, you won't have to fill out the information about your Kindle. Instead, just click the button near the top of the page with your device on it. If you don't see your device, click "My Kindle is not shown" and fill out the form as normal.
4. Read the help content that may appear. Once you finish filling out the part of the form that describes your problem, Amazon may immediately display information that has been determined to be helpful to you. You can read this help information (and watch any video that is included with it) or simply scroll past it to continue—the choice is yours.

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