Free Customer Service Word Games

23 Call Center Games to Shake Up Your Office Routine

WebBrain teasers Brain teasers are short puzzles that encourage critical thinking, paying attention to detail and careful listening. Here’s a great example of such a game. It …

1. Bingo* Call center bingo is the same concept as traditional bingo games. Each team member gets a bingo board with various squares on them. Players cross off the squares on their boards based on events that happen in the call center.
2. Poker* Each time a rep hits a KPI they get a card. Best poker hand wins at the end of the shift or at the end of the week. Make sure you display the types of hands you can get and which one is better.
3. Sit Where? Not all office chairs are equal. In my call center, supervisors have different chairs. And the reps LOVE them. To keep things exciting, we play pass-the-chair.
4. Pass the [BLANK] For this call center game, you need a trophy. This can be a stuffed animal, a ball, or even an office chair. When someone hits a sale or a KPI, they’re the temporary winner or owner of that object.
5. Off the Clock Sports* Reps love to be off the phones. It’s human nature. And setting up a sports game can be as easy as putting a green mat on the floor with a foam ball, hanging up a little nerf basketball hoop, or putting up a dartboard in your call center.
Estimated Reading Time: 9 mins6. Put employees in your customers’ shoes. New processes can be frustrating to your customers, so let your representatives sit as customers to understand how they might feel.
7. Gamify critical thinking, collaboration, and alignment. Your goal here is to foster critical thinking, team collaboration, and alignment with gamification.
8. Bridge communication gaps and connect. You want to show customer service agents to cover communication gaps and connect. These games and other team-building activities help you get in the shoes of your customer and teammates and bridge communication gaps.
9. Boost your team members’ listening skills. Teach your team to reduce errors that come from overlooking important information. Game 6: “Whisperers and Listeners”
10. Customer service training ideas to deal with difficult customers. Teach your team to be comfortable with difficult customers and in tough situations. Game 8: “The Heard Technique”
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Category: Games

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