WebMay 23, 2023 · Are you a support pro? Do you think you've got more customer service training knowledge than most? Take these online customer service quizzes to succeed in the world of customer service, and know what important skills are required. Customer …
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WebFeb 1, 2023 · 2. What is the proper way of placing the customer on hold? A. Tell the customer that you are about to place him/her on hold and then press the hold button. B. …
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WebDonna can be contacted by phone 415.929.8110 or by email at [email protected] regarding her consulting and training services, or for …
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WebCustomer Service Trivia At your company . . . - Who delivers customer service? - Who is more important – new or existing customers? - How do employees affect a customer? - …
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WebMay 18, 2022 · 1. Why is Great Costumer Service Important? A. The customer is happy. B. You experience less grief from the costumer. C. Stress levels are down. D. All of the …
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WebMay 3, 2016 · Q1: What % of customers have abandoned a transaction because of a poor service experience? A1: 78% of consumers have bailed on a transaction or not made an …
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WebNov 25, 2014 · 1. What greeting was first used when answering the telephone? Speak! Hello! Ahoy! At your service! 2. What is one of the most common ways to disguise cell …
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WebJan 27, 2023 · Answer: Samsung Galaxy Famously, Siri is the name of Apple's voice assistant and Alexa that of Amazon. What is the name of Microsoft's voice assistant? …
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WebTest your customer service knowledge and learn how to be a service ace by picking the correct answer to each of these 10 questions. 1. A complaining customer is: A. Always …
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WebFeb 2, 2023 · 1. What is customer service? Hiring managers might start the interview off by asking for your definition of customer service. They want to see how you think about …
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WebAnswer the questions to see if you have what it takes to be a true customer service expert and earn a badge. Find out whether you are a Support Hero! Answer the …
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Web1. What role does empathy play in providing good customer service? It helps the customer understand why you cannot solve his problem. It conveys to the customer that you will …
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WebMar 21, 2022 · "Hello sir, how can I help you?" "Well you seemy problem is-" I'm sure you've had to phone a company because you had a problem, or a questiononly to be …
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WebMay 4, 2023 · Customer Service Agent Quiz #5. Being a customer service agent is all about knowing how to tackle a person’s problem and give them a solution to the soonest …
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WebMar 21, 2022 · 1. What is should you respond if a customer says they are not interested? A. Ok, Thank you for your time B. Great! I just need to ask you some qualifying questions
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WebFeb 8, 2023 · Was the customer service representative polite and friendly? Did the customer service representative seem well trained? Did the customer service …
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Web7. A customer is being verbally abusive to you and is not responding when you ask him to stop. What should your next step be? 8. You are at the front desk and swamped with …
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