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WebHere are the best games for training customer service skills and/or for getting in the right customer service mindset . The first 4 improv games can be done in a group; 5 and 6 are computer games that can be …
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WebAug 26, 2021 · Customer Service Training Exercises. 1. Mock Calls. Along the same lines as the reflective listening exercise, mock calls are a time-tested strategy for practicing a job before actually 2. No 'No's Allowed. …
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WebOct 9, 2014 · Whether your advisors are inbound or outbound, you can boost morale with contact centre games that they can play while working. So, here we share seven fun activities for your contact centre, after …
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WebJun 29, 2022 · Customer service is a crucial part of any business, and it’s important to …
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WebJan 21, 2019 · So, here are a couple of fun games that will help to improve advisor questioning and probing skills. 1. Determine the Scenario. Too often advisors are asked to only use open questions, in order to gain as much …
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WebFor more on the topic of fun customer service activities to improve contact centre performance, read our articles: 16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques. How …
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WebApr 4, 2023 · 8 great games to boost call center agent engagement. So what are you …
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WebDec 13, 2021 · 7 Fun customer service training games that you should try out today! 1. …
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WebSep 18, 2018 · In this guide, we’ll outline 14 different games you can set up as a …
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WebOct 17, 2018 · We’ve put together seven different ideas for fun in-person customer …
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WebJan 6, 2023 · These activities may range from solving puzzles to performing certain …
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WebOct 25, 2019 · Here are 10 games that are effective in boosting employee engagement: …
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WebMar 10, 2021 · Have a look through all of our remote work resources so you can manage …
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WebApr 15, 2016 · 1. Write down several different problematic customer service scenarios (one per index card). 2. On separate set of cards, write down an equal number of problematic customer types (angers quickly, …
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WebJul 5, 2023 · The new app, Threads, was unveiled on Wednesday as a companion to …
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