Customer Service Expectations In Health Care

Healthcare: Shifting Customer Expectations Require A …

WebJun 1, 2021 · As the founder and CEO of a company that offers customer experience (CX) solutions, I've observed that the industry’s evolution and ability to continue thriving …

Estimated Reading Time: 8 mins1. Properly document patient notes. Notetaking is a foundational skill for most, if not all, healthcare employees, as it’s a large part of their job. But it’s easy to mess up that foundation if you start hacking your notes to save time when you feel overwhelmed from a busy schedule.
2. Conduct regular staff training. It can be hard to manage many healthcare workers, primarily when operating in different roles and situations. Conducting regular staff training can help your team rebuild their foundational skills while ensuring that everyone is on the same page for protocols and best practices.
3. Put yourself in the patient’s shoes. Over the years, customer service expectations have risen drastically, not just in the consumer space. Like Oscar Health or Forward, newer healthcare companies rethink how healthcare providers interact with their patients by considering user experience in their brand and technology initiatives.
4. Implement the right software. Implementing the right software is the best way to start if you’re looking for better ways to care for your patients. Why?
5. Make patient records easily accessible. When looking for software, ensure that your patient portal has a good user experience. Accessing patient portals to view healthcare records, lab results, or miscellaneous information shouldn’t be a chore for your patients.
Estimated Reading Time: 11 mins

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