Best Call Center Greeting

Top 10 call center phone greeting types Talkdesk

WebMay 19, 2022 · Understanding the best phone greeting types and how to use them is crucial. Phone greetings for your call center. By Celia Cerdeira May 19, 2022. 0 min read. BACK TO BLOG. webinar. …

1. Give a warm, professional welcome. A warm, professional welcome, including a thank you, will help drive confidence from the start. This opens your customer to a mindset of accepting help to address their need and easing the potential frustration they may have as they pick up that phone!
2. Include the right information, quickly. There are a few key elements here… in addition to the above, include your company name (i.e. yes, you called the right place), and, please, give them a way out!
3. Use the right voice. There is an abundance of research out there on selecting the right voice. Is it male or female? Does it differ based on your intent?
4. Use time wisely. So you, or your customer, has determined they would like to hold until an agent becomes available. Perfect! Hold time gives you a captive audience.
5. Earn your extra credit! (It’s actually pretty easy). Have a few versions… and voices… of your phone greeting types. If your customers call frequently you can change up the recordings to keep things more interesting for your audience… use time of day, season, or other small changes to keep it fresh and real.

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