Bruno reimagined the citizens served by fire departments as customers – customers who need some TLC on their darkest days. He personified fire service customers as “Mrs. Smith,” underscoring the need to take care of her and deliver exemplary customer service at all times. Some in the fire service pushed … See more
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WebOct 16, 2017 · Careers & Edu Alan Brunacini, the former Phoenix Fire Chief and a familiar face at fire service conferences and meetings, …
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WebQ-Chat Created by canesfirefighter10 Terms in this set (30) Essential mission Number one priority is to deliver best possible service to our customers Promise to customer FF will …
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WebNov 4, 2017 · In this video Chief Alan Brunacini discuss Fire Department Customer Service and where it all started. He later went on the write the book "Essentials of Fire
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WebThe pioneer of customer service was Chief Alan Brunacini. With his recent passing, the fire service has lost a true visionary and legend. The fire service owes him a great debt …
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WebOctober 16, 2017 05:11 PM • FireRescue1 and Fire Chief Editorial Advisory Board Chief Brunacini wanted firefighters to work hard, be safe, be nice to Mrs. Smith and go home to their families
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WebAlan V. Brunacini passed away on October 15, 2017, in Phoenix, Arizona. Alan was survived by his wife, Rita, and his three children, Nick, John, and Candi, and seven …
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WebAug 4, 2021 · Updated 10:18PM Heartwarming News FOX 10 Phoenix New mural in the Valley to honor former Phoenix Fire Chief Painted mural shows the legacy of Alan …
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WebOct 15, 2017 · Remembering Chief Alan Brunacini. NFFF. October 15, 2017. 8:48 pm. Share. We are deeply saddened to learn of the death of Alan Brunacini, Retired Chief of the Phoenix Fire Department on …
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WebDec 1, 2017 · Firehouse Editor-in-Chief Tim Sendelbach shares that Chief Alan V. Brunacini’s legacy lives on through his immeasurable influence.
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WebThousands of career firefighters have studied his materials in preparation for promotional testing and his book “Essentials of Fire Department Customer Service” can be found on …
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WebFire Protection Publications, 1996 - Political Science - 131 pages. Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense …
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WebJan 22, 2020 · For over 40 years, the American fire service had a voice of reason, a fatherly figure that reminded us of the difference between right and wrong. Chief Alan Brunacini …
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WebDec 1, 2017 · Alan Brunacini was an extremely intelligent man with a larger-than-life presence in the fire service and the kindness of a saint. — Otto Huber, fire chief and …
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WebOct 16, 2017 · Alan Brunacini’s epic 1985 textbook Fire Command Before Bruno, there were very few departments that deployed designated safety officers at scenes. There …
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WebNov 24, 2014 · Retired Chief Alan Brunacini is an ardent believer in the importance of outstanding customer service in the fire service. He believes citizens will strongly …
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WebOct 16, 2017 · Photo/ISFSI By FireRescue1 Staff PHOENIX — Fire service icon and former Phoenix Fire Chief Alan Brunacini died Sunday. AZ Family reported that …
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