Types Of Customer Service Jobs

23 Customer Service Job Titles (With Salaries and Duties)

Find call center representative jobs National average salary: $35,623 per year Primary duties: Call center representativesanswer phones and address customer inquiries related to the services or products they've purchased. They listen to customer concerns and direct them to the appropriate … See more

1. Customer Service Representative. Customer service reps work directly with customers. Rather than responding to customer outreach, they reach out to customers and offer product and service solutions, discounts and sales, company news, and other forms of proactive communication.
2. Remote Customer Service Representative. Remote customer service reps also work directly with customers, but they work from home or a workspace. They might be working on a team of other remote and in-office workers or a fully-remote team.
3. Customer Service Specialist. Similarly to customer service reps, customer service specialists also reach out to customers with product or service offers.
4. Customer Service Engineer. Customer service engineers specialize in proactively solving technical problems customers might have with products or services.
5. Customer Service Supervisor. Customer service supervisors oversee junior customer service reps or a small portion of the full team. Similarly to a manager, they may answer employee questions and help handle conflicts.

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