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Telephone Etiquette Training Activities

WebTheolearn Academy. Home. Course. Professional Development. Telephone Etiquette. Telephone etiquette will help you to learn how to interact with clients and make sure the …

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WebActivity 1: Intro to Phone Conversations . ) Ask: “Why do you use the phone?” “Who do you normally call?” Solicit two examples. Write these on the board. Ask students to …

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WebOct 3, 2020 · 1. Answer Quickly. Customers want to know you care about them, and leaving the phone ringing conveys a lack of urgency. It may even cause prospects to believe …

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WebUnderstand the importance of attitude. Take messages professionally and accurately and use Voice Mail. Learn techniques on how to deal with angry or difficult customers. This …

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