Technology Department Service Catalog Gccisd

Summary

GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Technology Department
Service Catalog
List of Services Provided by the Goose Creek CISD
Technology Department
1
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
CONTENTS
Management Oversight | Chief Technology Officer: Matt Flood
3-4 Leadership, Strategic Planning, Customer Focus, Measurement and Analysis, Workforce
Focus, Process Management, and Results. (1-7)
5 Technology Procurement (9)
6 Customer Support Services (10)
7 Technology Inventory Control Specialist (19)
8 Cybersecurity Specialist (23)
Information Systems | Director: Laura Kelchner
9 Student Services (11)
10 Business Services (12)
Technology Services | Director: Kevin Billings
11 Campus Technology Specialist (CTS) On-Site Support (18)
12 Technology Support Services (15)
13 Network Administrator (16)
14 Phone Services (22)
15 Project Management (14)
Educational Technology | Director: Steve Koester
16 Educational Technology (20)
2
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Management Oversight
• Direct and manage the Educational Technology, Technology Services, and Information Services
Departments for the district

• Assist schools and administrative departments in development and implementation of plans to address
technology needs (including evaluation of hardware and software as well as management of
information relating to attendance, grade reporting, scheduling, demographic data, and budgetary
information)

• Develop, implement, and manage district standards and specifications for hardware, software, and
systems use

• Establish and implement managerial and operational controls to monitor system performance, analysis,
implementation, and operating costs to maximize return on all technology and training investment for
instructional and administrative requirements

• Ensure that computer services operations and purchases are supportive of the instructional goals and
objectives of the district and the attainment of the Campus Performance Objectives (Texas Academic
Performance Report)

• Develop, implement, and monitor a strategic, comprehensive enterprise information security and IT risk
management program

• Work directly with the business units to facilitate risk assessment and risk management processes

• Develop and enhance an information security management framework, including privacy and security
policies and practices

• Understand and interact with related disciplines to ensure the consistent application of policies and
standards across all technology projects, systems, and services

• Provide leadership to the enterprise's information security organization

• Partner with stakeholders across the organization to raise awareness of risk management concerns

• Assist with the overall business technology planning, providing a current knowledge and future vision
of technology and systems

• Oversee the efficient and effective repair of all technology equipment in the district

• Coordinate with the Superintendent or Designee to implement district-wide staff development for all
employees who use technology resources
• Administer the information services and technology budget and ensure that programs are cost-
effective; compile budget and cost estimates based upon documented program’s needs

• Coordinate the purchase of all computer hardware, software maintenance, and supplies

3
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Management Oversight (Continued)
• Initiate purchase orders and bids in accordance with budgetary limitations and district policies

• Ensure the appropriate processes are in place for recycling and replacement of obsolete technology

• Define job performance expectations of technology staff, evaluate job performance, conduct
conferences, develop training options, and improvement plans for the technology department

• Manage and utilize data effectively for systemic process and program analysis

• Implement data-driven decision making for improvement efforts based on best practices

• Develop and implement a district wide computer network plan

• Develop and coordinate continuing education of educational technology, information, and technology
services staff

• Maintain and develop as necessary procedural guidelines and documents for managing, controlling,
and optimizing the district’s infrastructure and information resources

• Oversee and provide financial management for all technology funds

• Provide long-term cost reductions and process improvements through optimized use of technology in
the district

• Maintain a technology organization plan that creates an environment that supports, encourages, and
measures professional development while controlling overall staffing costs

• Stay abreast of trends and developments in both technology and the integration of technology in the
educational sector that may impact the overall effectiveness and efficiency of the district

• Demonstrate behavior that is professional, ethical, and responsible and serve as a role model for all
district staff

• Maintain friendly customer-service-driven interactions with all stakeholders, students, teachers,
administrators, and co-workers

• Work cooperatively with co-workers and supervisors to ensure that the goals of the school/department
are being met

• Maintain a positive and professional tone in all communications (i.e., email, written, and verbal)

• Achieve an overall average of 95% in Technology service areas based on the results of Technology Key
Performance Indicators (KPIs)
• Take strong and measurable steps to help ensure the privacy of student and staff data

4
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Technology Procurement
• Manage processing, ordering, and receiving technology equipment for the district, and create work
orders for installation

• Procure all hardware and software, and technology infrastructure purchases. Coordinate all related
proposals with vendors

• Analyze user’s technology requests to ensure proper use of funds and
• standardization

• Prepare and coordinate technology related proposals, such as hardware components, wiring, file
servers, and service contracts

• Facilitate and track all district software purchases and license agreements to ensure legal use of
software

• Oversee the computer equipment room for cleanliness and organization and maintain stock
technology parts for repairs and upgrades

• Prepare and maintain bi-weekly employee payroll information for the department, keep all necessary
forms available, and enter maintenance work orders

• Provide overall office management for the Technology department

• Recommend District technology standards

• Oversee the Technology Standards section of the Technology website

• Assure the best technology pricing so district funds are spent wisely

• File E-Rate reimbursements with the Schools and Library Division and follow- up, collect, and
tabulate funds

5
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Customer Support Services
• Provide the first line of support to Goose Creek users and Campus Technology Specialists:
 Support the Technology Customer Support Services Phone Line
 Expedite and ensure Technology problem resolution
 Reset network passwords and e-mail accounts
 Assign multiple apps to district issued iPads
• Analyze service requests, conduct detailed problem analysis, and make appropriate assignments

• Analyze service requests to assess priority designations and assure accuracy and efficiency

• Track work order requests to closure and ensure customer satisfaction

• Monitor service request response time, and priority designation

• Implement initiatives for overall technology service improvement

• Monitor Technology workflow activity by preparing reports for overdue work orders and time
accountability

• Provide technology support to the staff, students, and parents of Goose Creek

• Escalate customer issues to management

• Define and maintain Technology processes and procedures

• Research software and network issues with technical Technology staff

• Create work orders when needed

• Monitor daily centralized backups to ensure nightly backs worked successfully

• Enter and maintain all technology equipment in the district inventory database

• Process inventory removals and remove from inventory database. Coordinate pickup of removal items
with the technology recycling company

• Coordinate/Oversee the iPad repair process
6
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Technology Inventory Control Specialist
• Coordinate the needs assessment, planning, and inventory management of technology hardware,
including delivery, tagging, and movement of equipment, in order to optimize the instructional and
administrative use of technology assets

• Audit campus inventory reports using a physical check for ensuring accurate inventory records

• Reconcile discrepancies in inventory records (physical count versus reported items, purchase orders
versus items received, physical location of items) for the purpose of maintaining accurate technology
inventory records

• Work cooperatively with other departments to develop procedures and maintain accurate software
inventory and licensing records

• Maintain accurate technology fixed asset inventory

• Develop and teach training programs for Administrative staff

• Train central office and campus staff on the use of programs and systems

• Work cooperatively with co-workers and supervisors to ensure that the goals of the
school/department/district are met

• Stay up-to-date professionally through the selection of quality staff development opportunities for
personal growth

• Research system trends and new technologies to bring innovative ideas to district administrative staff

• Develop Quick Reference Guides for hardware and software supported by the Technology Department

• Facilitate and track all district software purchases and license agreements to ensure legal use of
software

• Coordinate and facilitate administrative training district wide for upcoming applications

7
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Cybersecurity Specialist
• Responsible for managing IT security systems, processes, and services including computer forensics,
electronic discovery, incident management, network security monitoring, encryption, data leakage
protection, vulnerability management, antivirus, and additional technologies to support all security,
audit, and compliance efforts across the District

• Security program planning, cyber-risk assessments, implementation of program and solutions

• Analyze security events to classify, detect and respond to security incidents

• Escalate issues to leadership in a timely manner with appropriate information regarding risk, action
times and root cause analysis

• Collaborate with IT teams and external vendors on the development of processes and technologies
to streamline responses to incidents

• Build, administer, mature and fine-tune security operations processes to ensure compliance

• Maintain knowledge of threat landscape by monitoring threat intelligence sources and other related
sources

• Ensure regulatory compliance throughout the District's IT infrastructure

• Ensure monitoring of Security systems and practices

• Manage and lead large-scale complex cybersecurity engagements

• Work with stakeholders on cybersecurity awareness training

• Change control management documentation and tracking

8
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Student Services
• Provide technical support for Student Services applications which include scheduling, attendance,
grade reporting, PEIMS, transcripts, GPA / class rank, graduation requirements, testing, medical, special
populations, online registration, volunteer application, and discipline software

• Direct and/or develop system requirements analysis, system designs, and research studies in response
to customer provided system specifications

• Download and convert all necessary files to external applications and 3rd party software vendors

• Provide technical leadership in complex systems and analysis to key stakeholders

• Conceptualize and design computer programs and/or systems to solve complex problems and meet
customer needs

• Provide training and support related to student accounting application users

• Develop and maintain ERP/SIS application documentation for end users

• Apply programming and/or systems expertise to identify potential problem areas, ensure system
flexibility to accommodate future system refinements, and provide maximum hardware / software
compatibility

• Represent the Department as a technical expert in the field of specialization with key stakeholders and
vendors

• Stay abreast of State and Federal mandates, ensuring that the ERP/SIS software can fulfill these
mandates, and make system configuration changes when required

• Perform evaluations in the development and implementation of complex programs or systems
including assessing existing software for potential application, review completed programs or systems
for possible refinements, investigate suitable design change suggestions, and verify that all required
modifications have been made to affected documentation

• Configure and maintain Security Access for ERP/SIS application system

9
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Business Services
• Provide day-to-day support for Business Services software: knowledge of system workflows, processes,
and database structure

• Provide Support for custom business processes and procedures: Punchout Catalogs, Dashboards, etc

• Provide system analysis, troubleshooting, custom reports, and queries for Business Services

• Download and convert all necessary files to external applications and 3rd party software vendors

• Provide technical leadership in complex systems and analysis to key stakeholders along with
documentation and training

• Conceptualize and design computer programs and/or systems to solve complex problems and meet
customer needs

• Provide Support for end-of-month processing: TRS, ACA, Unemployment Filing, etc

• Provide Support for quarterly processing: PEIMS submissions, 941 forms, etc

• Provide Support for yearly processing: salary adjustments, calendar structure, budget setup, increment
tenure, position initialization, professional contracts, stipend update, build service records, reconcile
warehouse catalog, fixed asset upload, analyze position control, reconcile open encumbrances, analyze,
and accrue purchase orders and outstanding invoices. W2s, 1099s, CRDC, Affordable Care Act

• Provide Support to Finance Department for annual budget preparations and implementation. Manage
Approver workflows. Maintain end user notifications. Support check request, budget change
request/travel and employee reimbursements

• Provide Support to Human Resources, Payroll, and Benefits to support employee pay and fringe
benefits. Manage Approver workflows. Maintain end user notifications. Support time clocks
maintenance

• Provide Support to Purchasing Department with back-end configuration of ShipTo Locations and
Receiving and to maintain Requisition Security and Requisition Hierarchy. Manage Approver workflows

Maintain end user notifications

• Work with ERP/SIS vendor and providing technical support for issues with applications and problem
resolution

• Maintain ERP/SIS system configuration for criminal history, applicant tracking, substitute placement,
hiring/transfers/separations, timekeeping/timecards, account number maintenance, payroll, security,
benefits, and deductions

• Stay abreast of State and Federal mandates, ensuring that the ERP/SIS software can fulfill these
mandates, and make system configuration changes when required

• Configure and maintain Security Access for ERP/SIS application system

10
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Campus Technology Specialist On-Site Support
• Provide onsite support for technology hardware, software, and phones

• Act as the primary campus contact for all technology related services

• Coordinate all new installations, services, and problems with Technology Department

• Maintain the campus technology inventory which includes technology equipment assigned to rooms,
staff, and students

• Maintain proficiency in all campus instructional hardware and software systems

• Manage the instructional campus network which includes classrooms, library, and computer labs

• Attend technology meetings, training sessions, and professional development

• Provide technology support for on-campus professional development and meetings

• Order technology supplies for the campus

• Support the administrative office staff in specialized technology tasks such as printing projects,
creating Word and Excel documents, downloading pictures and videos

• Perform preventative maintenance on technology hardware and software

• Support and assist parents with parent portal and online registration

11
GOOSE CREEK CONSOLIDATED INDEPENDENT SCHOOL DISTRICT
TECHNOLOGY DEPARTMENT – SERVICE CATALOG 2020-2021
Technology Support Services
• Install, repair, and maintain all technology hardware and software

• Provide dedicated hardware and software support to all GCCISD users, teachers, and students

• Keep track of technology items that are in and out of warranty and coordinate all repairs

• Provide consistent application and implementation of all workstation hardware and software

• Provide first level support training to district users:
 Turn on peripherals, laptops, and computers
 Operate the printer
 Open and close applications
• Perform preventative maintenance on technology hardware and software

• Support and maintain monitors, computers, scanners, printers, projectors, smartboards, document
cameras, and all related technology workstation equipment

• Schedule and complete work order requests, and update status for each

• Evaluate equipment performance, and prepare reports including recommendations for design and
operational improvement of the equipment

• Support and maintain security cameras, wireless access points, and badge access control

• Maintain accurate technology equipment inventory including but not limited to site to site transfers

Implement initiatives for overall technology service improvement. Monitor Technology workflow activity by preparing reports for overdue work orders and time accountability. Provide …

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Frequently Asked Questions

What is the oit service catalog?

Read the latest info. The OIT Service Catalog was created to describe the overall services offered by OIT (Office of Information Technology). Services offered by OIT are supported by the three major IHS OIT investments which are: This Service Catalog does not contain project level, federal mandate or initiative level services.

Does this service catalog contain project level or federal mandate services?

This Service Catalog does not contain project level, federal mandate or initiative level services. Service Descriptions: This section provides the description of each service organized by Function Service Category. Each Service description includes the following:

What is the mission of goose creek cisd?

Click on the image to view our district and campus photo galleries. Goose Creek CISD’s mission is “Developing the Whole Child.”