Ringcentral Phone Desktop App

Ringcentral phone desktop app

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RingCentral Phone
Desktop App™
User Guide
RingCentral Phone Desktop App | Table of Contents | 1
3 Welcome 15 Make a Contact a Favorite
15 Google Contacts Integration
4 What’s New
15 Remove a Favorite Contact
4 International SMS
16 View Presence Status of a Favorite Contact
4 New Global Office Countries
4 System Stability and Performance 17 Adding a Photo Avatar to any Contact
4 Delete Specific Call Log Records 17 Add an Avatar
4 Kerberos Support on Windows 18 Updating Your Personal Contacts List
5 Supported Languages 18 Add a Contact
5 Fax Templates 18 Edit a Contact
18 Delete a Contact
6 Product Tour
7 Product Tour (continued) 19 Make a Call
8 Product Tour (continued) 19 Caller ID
9 Download and Install the App 20 HD Voice and Secure Call Indicators
9 System Requirements 20 VoIP Unavailable
9 PC 21 Call Management
9 Mac 22 Answer a Call
10 Log in to RingCentral Phone 22 Pick up the call
11 Set Your Default Number 23 Respond with a Courtesy Message
23 To respond with a prepared message
12 RingCentral Global Office Support
23 To respond with a custom message
13 Favorites 23 To respond to an urgent request
14 Contacts: Add or Update Your Contacts List 24 Screen Voicemail
14 View Your Contacts 24 Screen the call
14 Updating Your Contacts List 24 Send the Call to Voicemail
15 Favorites: Create a List of Favorite Contacts 24 Forward the call
15 View Your Favorites List 25 Call Switch
RingCentral Phone Desktop App | Table of Contents | 2
26 Call Screening 37 Personalize RingCentral Phone
27 Switchboard Support 38 Sound Menu
28 Call Recordings 39 Calls Menu - General
40 Calls Menu - Incoming
29 View or Listen to a Message
41 Calls Menu - Outgoing
29 To View Your Messages
42 Messaging Menu
29 Voicemail-to-Text Transcription
43 Contacts Menu - Integrate with Microsoft Outlook
30 To Listen to a Voicemail Message
44 Contacts Menu - Integrate with Mac Address Book
30 To Read a Text Message
45 Join Now
30 To View a Fax
46 Hotkeys for Microsoft Windows
31 Send or Receive a Text Message 47 Hotkeys for Mac
31 International SMS 48 Technical Support
32 Hold an Audio Conference Call 49 About
32 Premium Conference Numbers
50 Head Up Display
32 To Hold an Audio Conference Call
56 HUD Call Monitoring
33 Launch an Online Meeting
57 Active Call Layout
34 Send or Receive a Fax
58 Park Locations at HUD
34 Send a fax:
35 Set Caller ID for Faxes
59 Check for Updates
36 View Your Call Activity Records 60 Give Us Feedback
61 Log Out of RingCentral Phone
RingCentral Phone Desktop App | Welcome
RingCentral Phone turns your PC or Mac computer into an all-in-one
communication hub completely synced to your office network so you can
collaborate with your colleagues and clients anywhere you have a
broadband connection and a headset

With RingCentral Phone, you're ready to communicate as soon as you log
in to your computer, no matter where you are. RingCentral Phone
combines the call handling power you expect from your desk phone with
the collaboration tools you rely on most—like texting, conferencing, and
faxing—so you can stay productive with fewer devices to worry about

RingCentral Phone is easy to install and even easier to use. We’ll show you

RingCentral Phone Desktop App | What’s New
What’s New Delete Specific Call Log Records
The Call Log edit mode now supports the individual deletion of
International SMS call log records. This restores previously removed capability. See
Enables customers to send international SMS messages. Enables “View Your Call Activity Records” on page 36

customers to send/receive international SMS from non-
international numbers. For US and Canada only. Contact your Kerberos Support on Windows
account representative for availability. See “International SMS” Computer network authentication using Kerberos in your SSO is
on page 31. now available for Windows platforms

New Global Office Countries
Global Office will extend into two new countries: Hungary and

System Stability and Performance
Improvements have been made in this release to provide better
stability and performance. These improvements help to prevent
a single device failure from affecting the system

In some circumstances, the user may be warned that a logout in
VoIP only mode is undesirable

RingCentral Phone Desktop App | Supported Languages
Supported Languages Set the Language
The following languages are supported by RingCentral from release 10.0. Select new languages in the Regional Settings menu

The user interface in applications and online account reflect the regional
Fax Templates

• English (US) Fax templates for added languages are available

• English (UK) • Fax templates do not support non-ASCII characters

• English (Australia) • Older Cisco and some Polycom (VVX101/VVX201) models may not
• French display non-ASCII characters properly on devices

• French (Canada) • Characters might display improperly when using intercom and page

• German
Note: Japanese and Brazilian Portuguese have not been integrated into Q365,
• Italian
SFDC, Zendesk, MS Dynamics, Global c2D, or Microsoft Outlook

• Japanese
• Portuguese (Brazilian)
• Spanish
RingCentral Phone Desktop App | Product Tour
Product Tour
RingCentral Phone Desktop App | Product Tour
Product Tour (continued)
RingCentral Phone Desktop App | Product Tour
Product Tour (continued)
RingCentral Phone Desktop App | Download and Install the App
Download and Install the App
It’s quick and easy to get RingCentral Phone installed on your computer

Before you start, check the system requirements to ensure that your
computer can use RingCentral Phone

To download and install RingCentral Phone:
1. Log into your RingCentral online account

2. Go to the Tools menu and select RingCentral Phone

3. Download the version of the app compatible with your computer,
either PC or Mac

4. Run the install wizard

Now you’re ready to log into RingCentral Phone

System Requirements
Your computer needs the following minimum requirements to best use
RingCentral Phone:
• Windows 7 (or later)
• 2 GHz (32-bit or 64-bit) processor
• Minimum 4 GB RAM (8 GB recommended)
• 400 MB free hard drive space
• Required minimum screen resolution is 1,024 x 768
• Mac OS X® 10.11 El Capitan (or later)
• Intel processor
• Minimum 4 GB of memory (8 GB recommended)
• 400 MB hard drive space
• Required minimum screen resolution is 1,024 x 768
RingCentral Phone Desktop App | Log in to RingCentral Phone
Log in to RingCentral Phone 2. Click Log in. Or, click Single Sign On and log in with your credentials
to access RingCentral Phone and all of your company applications
with a single sign on. Learn more about Single Sign On here Learn
1. Click on your computer desktop. about logging in to RingCentral Global Office on page 12

Select your region Enter phone & password and click Sign In Your profile appears

RingCentral Phone Desktop App | Set Your Default Number
Set Your Default Number 1. Click on your phone number at the top to open your profile

2. Click Direct Number

When you launch RingCentral Phone, the application shows your default 3. Select the number from the menu you would like to display as your
phone number. You have the choice of displaying your direct number or direct number

company number. Select your direct number or your company number
following these steps:

RingCentral Phone Desktop App Favorites: Create a List of Favorite Contacts 15 Favorites: Create a List of Favorite Contacts The Favorites screen is a shortcut to your most frequently used contacts. You can add up to 100 contacts from your Personal list or Company list. Since it’s a shorter list, you can find the person you want faster.

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Frequently Asked Questions

How do i download the ring central app?

Downloading and updating the Ring app Going to ring.com/app will automatically download the correct version for your operating system. Note: The Ring app is free, but you may need your username and password for your device's store page to download the app.

How do i sign into ringcentral?

Logging in using your preferred login method

  • RingCentral login form: Use this login method to sign in using your RingCentral credentials
  • Google: Use this login method to sign in using your Google account credentials
  • Single Sign-on: If Single Sign-on has been enabled for your account, use this login method to sign in using your Single Sign-on credentials

How to receive call with ringcentral?

Setting up your RingCentral app to receive queue calls

  1. Click on your profile picture in the upper-right corner.
  2. Set your status to Available.
  3. Enable Accept queue calls.

More ...

How do i configure the ringcentral integration?

To configure and test Azure AD SSO with RingCentral, perform the following steps:

  • Configure Azure AD SSO - to enable your users to use this feature. Create an Azure AD test user - to test Azure AD single sign-on with B.Simon. ...
  • Configure RingCentral SSO - to configure the single sign-on settings on application side. ...
  • Test SSO - to verify whether the configuration works.

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