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Realize the fulltransformative valueof Microsoft TeamsMany businesses are turning to MicrosoftTeams as an aid to achieving digital agilityin the face of accelerating change
Microsoft Teams offers a shared workspace with the power totransform workplace collaboration, however, realization of thebenefits depends heavily on how the product rolled out
The right implementation KPIs tailored to Microsoft Teams – and to your businessapproach is essential As well as a baseline, measurement requires suitable KPIs
Acumen provides a group of Teams KPIs that can be configured /Teams’ very sophistication and richness of features weighted to truly reflect the needs of your organization
necessitates a structured, systematic approach to implementation– an approach that keeps you focused on business impact rather In addition to these Teams-specific KPIs, you’ll need a number ofthan on technology for its own sake. ROI depends on successful generic ones. For example, a “category sprawl” KPI will help youadoption by the workforce, and adoption of appropriate behavior. to identify when other applications are being used to do the sameMonitoring of progress has to take place against KPIs that reflect thing as Teams, as a first step to standardizing on Teams
your business’s strategic goals and business objectives – not With sufficiently sophisticated algorithms underlying the KPIs,just basic metrics about the use of Microsoft Teams, useful as using them to measure progress is effortless
For example, if you’re aiming to enhance meeting efficiency, it’sgood to know how long people are spending in Microsoft Teams Managing rolloutmeetings, but much better to compare that figure with the time Monitoring effort and progress against KPIsspent in physical meetings or virtual meetings using alternativeproducts and see the two measurements alter over time. As you roll out a collaboration platform like Microsoft Teams, it’s important to maintain control over, and visibility of, the deployment process and measure performance efficiency, service adoption,Preparing for transformation and employee satisfaction
The KPIs provide a basis for this, enabling you to evaluateBaseline assessment technical data and end-user behavior. You can get visibility ofBefore any transformation, it’s important to understand your any other tools in use across the organization so that you canstarting point, reviewing your current capabilities, in terms of standardize on Teams, thereby maximizing ROI
both technology and employees. This includes the technologyalready in place and the workforce’s ability to absorb changeand utilize IT – and your resources in terms of applications,devices and infrastructure. You can evaluate technology usersto identify suitable early adopters who can act as championsand lead pilot groups to try out new functionality before youcommit to a full migration
Once you have all this information, you can create the bestpossible deployment strategy, prioritizing and staging deploymentsbased on employee capabilities and readiness to change
You can also establish a baseline against which to measureimprovement efforts and ROI as you implement Teams, to ensureyour desired outcomes are achieved. As you progress are able toview a dashboard comparing the baseline and current outcomeswith your strategic goals and business objectives. Supplementing basic information to generate sophisticated insights The Office 365 Admin Center provides valuable information on Microsoft Teams usage, but to see the full picture you need more
Using the business KPIs you identified up front, plus algorithms that help you understand technology usage and user behavior, you can obtain detailed metrics with minimal effort
These metrics will enable you to really understand the current outcomes of your transformation initiative, and see how well they match your strategic goals and business objectives
Monitoring and phasing out othercollaborative platformsIt’s important to have visibility of all collaborative platforms,not just Microsoft Teams. Typically, departments and projectshave established their own ways of collaborating, which, whilebeneficial, can lead to inefficiencies and silos if they continueto be used in parallel. If you know what is happening, you canencourage everyone to move onto Teams in a timely and effectivemanner without disrupting the useful collaborations that arealready happening. Acumen gives you a comprehensive, vendor-independent picture of all forms of collaboration, online and offline,by using both technology and employee behavior data
Champion your champions Find those individuals who have the ability and attitude to driveMonitoring realization of adoption of Microsoft Teams and help others use it the way you need them to. Give them the training, motivation and authority todesired outcomes do this. Microsoft has Champion programs to help you
Giving executives a 360-degree view Identify where help is neededAcumen provides management and project leaders with easyaccess to the data analytics, insights and recommendations that Make sure you have the ability to identify those who are reluctantthey need to optimize performance, de-risk digital transformation or unable to adapt to new technology, so that they quickly getinitiatives, and enhance the employee digital experience. the support they need to regain motivation. Otherwise frustration can grow and spread, undermining productivity and leading toEach organization is able to configure KPIs that embody the staff attrition
elements that are critical to their organization. With visibility ofcurrent progress against targets, project leaders can steer thetransformation initiative towards full achievement of your strategicgoals and business objectives. Underperforming areas will behighlighted so that you can, where necessary, take correctiveaction to get back on track. This de-risks the whole undertaking
Keeping track of the human aspectsTransformation initiatives such as Teams rollouts are as muchabout human behavior as they are about technology. It followsthat tracking adoption by users is a vital part of measuringsuccess and keeping the transformation initiative on track toachieve strategic goals and business objectives. Make sureyou have the tools to: See where the champions for Teams are ee who is struggling with adoption and give them the help S they need – perhaps even turning them into champions Measure agility against role-specific business outcomes Provide signposting to help users improve their agility hase deployment to take account of different groups’ P agility levels easure how workforce agility is aiding or M inhibiting progress how individuals how they are contributing S to organizational goals – this increases job satisfaction and motivation – Tailored KPIs and actionable insightsScalable’s next generation platform, Tiered objectivesAcumen, measures the digital KPIs that Acumen offers a unique tiered structure of objectives that show how individual, project and departmental activities fitallow organizations to evaluate the agility in with overall strategic goals and business objectives. Thisof their workforce and their technology, helps everyone to see how their efforts support a specificreducing the risk of failed transformation goal, which provides powerful motivation and enhances employee satisfaction
initiatives, and helping assure success inachieving strategic goals and business Technologyobjectives, including lower costs, improved Identify high, medium, and low risk technology andefficiencies, and revenue growth. services for business transformation ake automated recommendations for technology MMeasure, optimize, transform advancement (identify low-hanging fruit)Acumen captures key data and the associated granular metrics nderstand technology sizing and readiness for Uneeded from thousands of endpoints across the organization transformationand brings the analysis of that data together in managementdashboards that provide an accurate assessment of the current ap transformation to the right competency levels in Mstatus of a digital initiative in meeting the business objectives. the workforceAcumen provides deep insight into end users’ experience and elp identify opportunities to fund innovation and Hthe technologies they use to get work done. Acumen not only digital transformationmonitors and measures progress against key KPIs but also uild a roadmap and business case for technology Bprovides actionable insights and recommendations to enhance transformationthe agility of both employees and technology
Digital employee capabilities nderstand who the Teams champions are in your U organization versus who is struggling with it iscover how you can increase the agility of the employees D and teams who are slower to adopt Teams etermine how users are interacting with technology that is D going to change, and track before and after performance Decide how best to map users to change plans Identify how your workforce agility is aiding or inhibiting your strategic goals and business objectivesAbout Scalable…Our mission is to provide customers with the key data and insights needed to make their organizationsmore digitally agile, by enhancing performance, and creating effective digital experiences for theircustomers and employees
Scalable Software, an innovator in SaaS-based IT operations analytics and employee usage data since 2008, isuniquely placed to combine the power of both technology and employee experience metrics to deliver real-timevisibility, insights, and recommendations to enable better, faster decisions that enhance digital agility
For more information: www.scalable.com or [email protected]©2020 Scalable Software Ltd. All rights reserved. Scalable, the Scalable logo, Acumen logo are registered trademarks of Scalable SEPT 2020Software Ltd. All other marks are the property of their respective owners
KPIs tailored to Microsoft Teams – and to your business As well as a baseline, measurement requires suitable KPIs. Acumen provides a group of Teams KPIs that can be configured / …
The top four benefits are: Teams reduces the total number of meetings and their duration. Online meetings conducted over Teams are reliable and of very high audio-video quality. As a result, employees spend less time addressing setup and call quality issues, and more time interacting.
The potential savings equal more than $14.3 million. Information workers save more than one hour per week by not having to switch between applications. Access to third-party and line-of-business apps inside Teams from any device benefits all workers, especially remote workers.
Having resources available online in Teams reduces downtime by 14.6 percent. When resources are available in one cloud-based location, downtime is reduced and complexity is lowered, making security and compliance easier. Compared to on-premises solutions, the time savings are worth $258,000 across information and Firstline Workers.