Pulseway user manual (8.48 MB)

Q: How do i contact pulseway support?

Support Email (TS only): support@pulseway.com Support Phone (TS only): +353 (1) 6190234 Sales Email: sales@pulseway.com Support Title Pulseway User Manual

File Name: UserManual.pdf

File Size: 8.48 MB

File Type: Application/pdf

Last Modified: 8 years

Status: Available

Last checked: 4 days ago!

This Document Has Been Certified by a Professional

100% customizable

Language: English

We recommend downloading this file onto your computer

Summary

Pulseway
User Manual
ver. 4.5.2 – © 2014 MMSOFT Design Ltd. www.pulseway.com
Table of Contents
1. Description ............................................................................................................................................... 5
2. Installation ............................................................................................................................................... 6
2.1. Installing Pre-requirements.............................................................................................................................................6
2.2. Installing on Microsoft© Windows© OS's .....................................................................................................................6
2.3. Installing on Apple© Mac OS's........................................................................................................................................7
2.4. Installing on Red Hat Enterprise Linux based OS's .........................................................................................................7
2.5. Installing on Debian Linux based OS's ............................................................................................................................8
2.6. Installing on RaspberryPi (Raspbian) ..............................................................................................................................8
2.7. Installing on Apple© Mobile Devices .............................................................................................................................8
2.8. Installing on Google© Android© based Mobile Devices ..............................................................................................9
2.9. Installing on Microsoft© Windows Phone© based Mobile Devices ............................................................................9
2.10. Installing on Microsoft© Windows © 8 .........................................................................................................................9
3. Account Configuration ............................................................................................................................11
3.1. Account Details ..............................................................................................................................................................11
3.1.1. Creating a new account ..................................................................................................................................11
3.1.2. Validating Account ..........................................................................................................................................11
3.1.3. Recovering Account’s Username ................................................................................................................12
3.1.4. Recovering Account’s Password .................................................................................................................12
3.1.5. Changing Account’s Password ....................................................................................................................13
3.2. Account Management ...................................................................................................................................................14
3.2.1. Account Details ...............................................................................................................................................14
3.2.2. Subscription Details ........................................................................................................................................18
3.2.3. Managing Registered Computers ..................................................................................................................18
3.2.4. Managing Registered Devices ........................................................................................................................21
3.3. Computer Information ..................................................................................................................................................22
3.4. Dedicated Server ...........................................................................................................................................................22
4. System Configuration ..............................................................................................................................24
4.1. General Settings .............................................................................................................................................................24
4.1.1. Allowed System Commands ...........................................................................................................................25
4.1.2. System Command Force Attribute .................................................................................................................25
4.1.3. Process Browsing ............................................................................................................................................26
4.1.4. Event Log Browsing .........................................................................................................................................26
4.1.5. Hardware Sensor Settings ..............................................................................................................................27
4.1.6. Wake on WAN .................................................................................................................................................27
4.1.7. Remote Desktop .............................................................................................................................................28
4.1.8. Screen View .....................................................................................................................................................29
4.1.9. Webcam View .................................................................................................................................................29
4.1.10. User Chat .........................................................................................................................................................30
4.1.11. User Support Request .....................................................................................................................................31
4.2. Service Monitoring ........................................................................................................................................................31
4.3. Network Monitoring ......................................................................................................................................................32
4.3.1. Network Interface Monitoring .......................................................................................................................32
Pulseway User Manual Page 2 of 89
4.3.2. Port Monitoring ..............................................................................................................................................33
4.3.3. Performance Monitoring ................................................................................................................................34
4.4. Scheduled Task Monitoring ...........................................................................................................................................35
4.5. Performance Counter Monitoring ................................................................................................................................36
4.6. Web Configuration ........................................................................................................................................................37
4.6.1. SSL Certificate Monitoring ..............................................................................................................................37
4.6.2. Web Sites Monitoring .....................................................................................................................................38
4.7. File Browser Configuration ............................................................................................................................................38
4.7.1. Email Configuration ........................................................................................................................................39
4.8. Maintenance Schedule ..................................................................................................................................................39
5. Server Modules .......................................................................................................................................41
5.1. Active Directory (AD) .....................................................................................................................................................41
5.2. Microsoft© Exchange© Server ....................................................................................................................................42
5.3. Microsoft© Hyper-V© Server .......................................................................................................................................43
5.4. Internet Information Server© (IIS) ...............................................................................................................................44
5.5. System Center Operations Manager ............................................................................................................................45
5.6. Microsoft© SQL Server© ..............................................................................................................................................46
5.7. Windows Server Backup ................................................................................................................................................47
5.8. VMware© vSphere© Server .........................................................................................................................................49
5.9. Citrix© XenServer©.......................................................................................................................................................50
5.10. Amazon Web Services ...................................................................................................................................................51
5.11. Windows Azure ..............................................................................................................................................................52
5.12. Simple Network Management Protocol (SNMP) .........................................................................................................54
5.13. ESET Remote Administrator (ERA) ................................................................................................................................56
6. Notification Settings ................................................................................................................................57
6.1. Status Notifications........................................................................................................................................................58
6.2. Performance Notifications ............................................................................................................................................58
6.3. Service Notifications ......................................................................................................................................................59
6.4. Process Notifications .....................................................................................................................................................59
6.5. Ping Notifications ...........................................................................................................................................................60
6.6. Storage Notifications .....................................................................................................................................................60
6.6.1. Low Disk Space Notifications ..........................................................................................................................60
6.6.2. File Change Notifications ................................................................................................................................61
6.7. Event Log Notifications ..................................................................................................................................................61
6.7.1. Exporting Event Log Notification’s Configuration ......................................................................................62
6.7.2. Importing Event Log’s Notification’s Configuration ................................................................................62
6.8. Hardware Sensor Notifications .....................................................................................................................................63
6.9. Performance Counter Notifications ..............................................................................................................................63
6.9.1. Exporting Performance Counter Notification’s Settings............................................................................64
6.9.2. Importing Performance Counter Notification’s Settings ...........................................................................64
6.10. Web Notifications ..........................................................................................................................................................64
6.11. Server Module Notifications .........................................................................................................................................65
6.11.1. Active Directory...............................................................................................................................................65
6.11.2. Microsoft Exchange Server .............................................................................................................................65
6.11.3. IIS .....................................................................................................................................................................66
6.11.4. SCOM ...............................................................................................................................................................66
6.11.5. SQL Server .......................................................................................................................................................67
6.11.6. Windows Backup .............................................................................................................................................68
6.11.7. VMware ...........................................................................................................................................................69
6.11.8. Amazon ............................................................................................................................................................69
Pulseway User Manual Page 3 of 89
6.11.9. SNMP ...............................................................................................................................................................70
7. Rule Configuration ..................................................................................................................................71
7.1. Adding Rules ..................................................................................................................................................................71
7.2. Exporting Rules ..............................................................................................................................................................71
7.3. Importing Rules ..............................................................................................................................................................72
8. Plugin Configuration ................................................................................................................................73
8.1. Installing Plugins ............................................................................................................................................................73
8.2. Configuring Plugins ........................................................................................................................................................74
8.3. Creating Plugins .............................................................................................................................................................75
9. Display Settings .......................................................................................................................................76
10. Device Settings ........................................................................................................................................77
11. Settings ...................................................................................................................................................78
11.1. Proxy Configuration .......................................................................................................................................................78
11.2. Runtime Configuration ..................................................................................................................................................78
11.3. Diagnostic Collection .....................................................................................................................................................79
11.4. Syslog Forwarding ..........................................................................................................................................................80
11.5. PagerDuty Forwarding ...................................................................................................................................................81
11.6. ZenDesk Forwarding ......................................................................................................................................................82
12. Manager Security Lock ............................................................................................................................84
13. Exporting Configuration ..........................................................................................................................85
14. Importing Configuration ..........................................................................................................................86
15. Maintenance Mode .................................................................................................................................87
16. Unattended Installation...........................................................................................................................88
17. Support ...................................................................................................................................................89
Pulseway User Manual Page 4 of 89
Description
1. Description
Pulseway provides an innovative solution for monitoring and managing your computers
using a securely encrypted mobile app that gives you total control of your systems from
anywhere, anytime

This manual is made to guide the reader through the installation, configuration and use
process without the need for any background experience in the domain

Pulseway User Manual Page 5 of 89
Installation
2. Installation
Pulseway requires an agent to be installed on each monitored PC and will communicate
using a secured connection with a remote server from where the information will be
passed on to the mobile client

Pulseway Agent supports the following operating systems:
 Microsoft© Windows© XP or newer

 Apple© Mac OS X Snow Leopard or newer

 Almost all Linux distributions

Supported Mobile Devices:
 Apple© iOS based Mobile Devices
 Google© Android based Mobile Devices
 Microsoft© Windows Phone© based Mobile Devices
 Blackberry© based Mobile Devices
 Windows 8 Devices
2.1. Installing Pre-requirements
 Microsoft© Windows© Operating Systems Pre-requirements:
Microsoft .NET Framework 4.0:
http://www.microsoft.com/en-us/download/details.aspx?id=17718
2.2. Installing on Microsoft© Windows© OS's
Before you start downloading Pulseway you need to know what your windows architecture
is

To find out whether you’re running a 64bit or a 32bit operating system you need to go to
Control Panel and go to System. There you will need to look for your System Type as shown
in the picture bellow

Pulseway User Manual Page 6 of 89
Installation
After you find your system architecture go to http://www.pulseway.com/downloads and
download the appropriate version for your system: Pulseway for Windows x64 (64 bit) or
the x86 (32 bit)

After you downloaded the installer follow the instructions in the setup screen and a
Pulseway icon will be automatically created on your Desktop

2.3. Installing on Apple© Mac OS's
To install Pulseway on a Mac operating system all you need is to download the appropriate
version http://www.pulseway.com/downloads, Pulseway for Mac

After you have the *.dmg file in your computer double click on it and a license agreement
will show up

After you have read the license agreement and if you agree with it click on the Agree
button and a window like this will show up

Now you need to select the Pulseway icon from the left and drag it into the Applications
folder (the icon on the right)

Note: You will be prompted to insert your password to authorize the installation

2.4. Installing on Red Hat Enterprise Linux based OS's
Open up your terminal (a ssh connection will work too) and run the linux installer

rpm -Ivh http://www.pulseway.com/download/pulseway_x64.rpm
Pulseway User Manual Page 7 of 89
Installation
Or if your operating system is working on 32 bit architecture:
rpm -Ivh http://www.pulseway.com/download/pulseway_x86.rpm
Follow the instruction process (where you don’t know what to type just leave the default
value)

2.5. Installing on Debian Linux based OS's
Open up your terminal (a ssh connection will work too) and run the linux installer

wget http://www.pulseway.com/download/pulseway_x64.deb
Or if your operating system is working on 32 bit architecture:
wget http://www.pulseway.com/download/pulseway_x86.deb
Then start the installation process:
dpkg -i pulseway_x64.deb
or
dpkg -i pulseway_x86.deb
Follow the instruction process (where you don’t know what to type just leave the default
value)

2.6. Installing on RaspberryPi (Raspbian)
Open up your terminal (a ssh connection will work too) and run the linux installer

wget http://www.pulseway.com/download/pulseway_armhf.deb
Then start the installation process:
dpkg -i pulseway_armhf.deb
Follow the instruction process (where you don’t know what to type just leave the default
value)

2.7. Installing on Apple© Mobile Devices
Pulseway User Manual Page 8 of 89
Installation
In order to install Pulseway on Apple© based mobile devices you will need an apple
account

To create an Apple Account you need to download and install iTunes from: here

After you have an Apple account just open App Store from your mobile device:
Then go the Search tab and search for Pulseway. Then you will need to tab on the Free
icon to reveal the install button, tab the install button and you will be prompted for your
Apple password then the application will install

2.8. Installing on Google© Android© based Mobile Devices
To install Pulseway on your Android device open up the Market application and search for
Pulseway. The application is free of charge so you will be able to download it without
having to pay for anything at all. After the application description page opens tap to install
it

After a few seconds, depending on your connection speed you will find Pulseway in your
application list

2.9. Installing on Microsoft© Windows Phone© based
Mobile Devices
On your Windows Phone© device open up marketplace application and search for
Pulseway

Pulseway app should be among the first applications in the search results

Tap on install and after a few seconds you will find Pulseway in your application list

2.10. Installing on Microsoft© Windows © 8
Pulseway User Manual Page 9 of 89
Installation
Bring up the start menu (with the Metro UI) and click on the “Microsoft Store” icon then
search for Pulseway

Pulseway app should be among the first applications in the search results

Once it’s installed you will find Pulseway in your applications list

Pulseway User Manual Page 10 of 89
Account Configuration
3. Account Configuration
The first part of the configuration (and the most important one) represents your account
information

Without correct configuration your computer will not show up on mobile devices and will
not be monitored

Account configuration is split into four categories:
1. Account Details
2. Account Management
3. Computer Information
4. Dedicated Server
3.1. Account Details
In order to configure your Account you need to have one created. If you already have an
account you may skip to 3.1.2. Validating Account

Pulseway Manager will not allow you to configure or start the service until you provide a
valid account

3.1.1. Creating a new account
In order to create a new account Pulseway requires you to input some personal
information such as Name, Company, Country, Email Address and Username. This
information is only used to identify you as the owner of your account and for billing
purposes. Read our Privacy Policy to learn more about your privacy

Once the code has been inserted and it was confirmed your account is activated and ready
to use

3.1.2. Validating Account
Validating your account is important because it will help you understand why your
computer is not showing up on the mobile devices. If you click it you will know if your
account is valid and no problems were detected

Pulseway User Manual Page 11 of 89
Account Configuration
If any error is printed out when you click Validate Account please post the error in our
forums in order to investigate the problem

3.1.3. Recovering Account’s Username
If by any chance you forgot your username click the Recover Username link on the right of
the username field and you will be prompted for your email address that is associated with
your account

Your email address is requested to confirm account ownership

After 5 minutes (usually instantly) you will receive an email containing your username

3.1.4. Recovering Account’s Password
If by any chance you forgot your password click the Reset Password link on the right of the
password field and you will be prompted for your username and email address that is
associated with your account

Pulseway User Manual Page 12 of 89

Using a secured connection with a remote server from where the information will be passed on to the mobile client. Pulseway Agent supports the following operating systems: Microsoft© …

Download Now

Documemt Updated

› Photo Paper Pro Platinum Canon Global

› Philips Research Information Letter For Volunteers

› Pt Rapid Infrastruktur Indonesia Company Profile

› Ptgiant Transporter Indonesia Company Profile

› Preserving Loyalty And Trust Pwc Indonesia To

› Provider Enrollment Profile Updates

› Powerscribe 360 Reporting Troubleshooting Guide

› P6 File Corruption Ron Winter Consulting

› Prtapft Fact Sheet United States Army

› Profile Programming Guide Ez Zone

› Prtapft Fact Sheet Fort Benning

› Permanent And Temporary Roof Anchors Other

› Perceptive Content Imagenow Troubleshooting Guide

› Profile Configuration Guide Helpjuice

› Pspice Terminal Server Athenaecscsusedu

› Privilege Session Manager Devolutions

› Pulseway User Manual

› Prerequisite 1 Remote Desktop Connection Setup

› Privileged Remote Access 223 Access Console User Guide

› Profiles Gpo How To Create Roaming Windows User

Popular Download

Frequently Asked Questions

How do i install and configure pulseway?

Bring up the start menu (with the Metro UI) and click on the Microsoft Store icon then search for Pulseway. Pulseway app should be among the first applications in the search results. Once its installed you will find Pulseway in your applications list. Account Configuration Pulseway User Manual Page 11 of 89

How do i contact pulseway support?

Support Email (TS only): [email protected] Support Phone (TS only): +353 (1) 6190234 Sales Email: [email protected] Support Title Pulseway User Manual

How do i schedule maintenance for pulseway?

To schedule maintenance for a specific Monday at 10PM you need to click on the white block on the Monday row and the 20 column. If your Maintenance happens Saturday and Sunday from 10PM to 3AM your schedule should look like this: System Configuration Pulseway User Manual Page 40 of 89

What are pulseway rules?

Pulseway User Manual Page 71 of 89 Rules represent an automated disaster recovery that can make you trust your servers even more. If your service crashes you can configure Pulseway to automatically restart it and run a scheduled task. 7.1. Adding Rules Rules require two things: Conditions and Actions.