Perceptive Content Imagenow Troubleshooting Guide
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Summary
Perceptive Content (ImageNow) Troubleshooting GuideFor Departments that utilize shared desktops, the following steps can be followed to allow users to access thesame capture and/or scan profiles
Shared Desktop Setup 1. If on a Windows domain, create a domain group. Add each ImageNow desktop user to the domain group
2. Create new profile directory: Windows 32 bit: [drive]\Program Files\ImageNow\Profile Windows 64 bit: [drive]\Program Files (x86)\ImageNow\Profile 3. Add the following section to inowsytem.ini. If the ini file doesn’t exist, create the file Windows 32 bit: [Paths] Workpath=”c:\program files\imagenow\profile Windows 64 bit: [Paths] Workpath=”c:\program files (x86)\imagenow\profile 4. Copy inowsystem.ini to Windows 32 bit: c:\Program Files\ImageNow directory Windows 64 bit: c:\Program Files (x86)\ImageNow directory 5. Copy the following files to Windows 32 bit: c:\Program Files\ImageNow\Profile Windows 64 bit: c:\Program Files (x86)\ImageNow\Profile a. If no scanner if attached to the desktop i. Copy inscan.xml, imagenow.ini b. If a scanner is attached to the desktop i. Copy indevice.xml From the user profile you originally configured on the desktop located in: Windows 32 bit: C:\Documents and Settings\
In the event the ImageNow Printer does not install, or users receive errors when using the ImageNow Printer, pleaseuse the following steps to fix the appropriate error
Turn off User Account Control 1. Open the Start panel and click Run. In the Run window, type cmd (return)
2. In the terminal window, enter gpedit.msc (return). When prompted, authorize the program to run
3. In the Group Policy Editor, navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options
4. In the right pane, find User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode. Right-click this line, choose Properties, then set its value to Elevate without prompting
5. In the right pane, find User Account Control: Detect application installations and prompt for elevation. Set its value to Disabled
6. In the right pane, find User Account Control: Only elevate UIAccess applications that are installed in secure locations. Set its value to Disabled
7. In the right pane, find User Account Control: Run all administrators in Admin Approval Mode. Set its value to Disabled
8. When prompted, restart the computer
Troubleshooting ImageNow Printer Errors When printing to the ImageNow Printer a save file prompt appears: When printing to the ImageNow Printer, you are prompted to save the document. This may be caused by an invalid or empty entry in the windows registry
1. Verify the location of the inowprint.ini file
Windows 32 bit: [drive:]\Program Files\ImageNow\etc\inowprint.ini Windows 64 bit: [drive]\Program Files (x86)\ImageNow\etc\inowprint.ini
2. On the client computer click Start, and then click Run
3. On the Run dialog box, in the Open box, type REGEDIT, and then click OK
4. Click HKEY_LOCAL_MACHINE, then click System
5. Under System, click CurrentControlSet, and then click Control
6. Under Control, click Print, and then click Printers
7. Under Printers, click the ImageNow Printer
8. Under ImageNow Printer, click PrinterDriverData
9. In the right pane, if a Scripting File key is not listed, then create a new key: Follow these steps to create a new Windows Registry key
• On the Edit menu, click New, and then click String Value
• In the New Value box, type Scripting File
• Double-click the Scripting File key
• In the Edit String window, in the Value data box, type the path to the inowprint.ini file: Windows 32 bit: C:\Program Files\ImageNow\etc\inowprint.ini Windows 64 bit: C:\Program Files (x86)\ImageNow\etc\inowprint.ini 10. Restart the client computer to reload the registry settings (For Windows 64 bit computers only) Verify location of inowprint.dll 1. Open inowprint.ini: [drive]\Program Files (x86)\ImageNow\etc\inowprint.ini 2. Under ‘***********Run Settings’ heading, verify the following statement points to the correct location: RunAtEnd command=
1. Open the Start panel and click Run. In the Run window, type cmd (return)
2. In the terminal window, type Windows 32 bit: cd [driveletter:]\Program Files\ImageNow\bin (return) Windows 64 bit: cd [driveletter:]\Program Files (x86)\ImageNow\bin) (return) 3. Confirm that your prompt shows the bin directory, then type imagenow/regserver [return]. ImageNow will open to a login screen
4. Close the terminal window. Test your result by printing from the ImageNow Printer
Restore UAC settings 1. Open the Start panel and click Run. In the Run window, type cmd (return)
2. At the terminal window, enter gpedit.msc (return). When prompted, authorize the program to run
3. In the Group Policy Editor, navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options
4. In the right pane, find User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode. Set its value to Prompt for Consent
5. In the right pane, find User Account Control: Detect application installations and prompt for elevation. Set its value to Enabled
6. In the right pane, find User Account Control: Only elevate UIAccess applications that are installed in secure locations. Set its value to Enabled
7. In the right pane, find User Account Control: Run all administrators in Admin Approval Mode. Set its value to Enabled
8. When prompted, restart the computer
Windows 32 bit: c:\Program Files\ImageNow\Profile Windows 64 bit: c:\Program Files (x86)\ImageNow\Profile a. If no scanner if attached to the desktop i. Copy inscan.xml, …
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Frequently Asked Questions
How do i use perceptive content imagenow?
Below is documentation for common Perceptive Content (ImageNow) tasks. If you need to use Perceptive Content desktop client or Perceptive Experience from an off-campus location, you will need to connect via Virtual Private Network (VPN). Please visit the VPN website, to download a supported VPN client and access set up instructions.
What is perceptive content document imaging?
Workflows route folders of scanned images through institutional processes alleviating the need for physical transfer of paper documents while keeping the documents accessible to appropriate University personnel. Perceptive Content document imaging consists of the following basic operations:
What is the all documents view in perceptive content explorer?
The All Documents view in the Perceptive Content Explorer allows you to search/view all documents in all departments that you have access to. However, if needed and you have the appropriate user permissions, you can move documents to a different department's drawer/view.
How do i scan perceptive content?
On the Perceptive Content toolbar click on the drop down arrow next to the Capture button and select the capture profile for scanning. A popup window with the proposed keys that Perceptive Content remembered from your last manual entry capture should appear. The Drawer and Document Type list will vary depending on your department.