One Talk T46s Ip Ser Guide Desk Phone User Guide Vzw

Summary

One Talk T46S IP
User guide
desk phone
user guide
vzw.com/support/one-talk/
User guide
Contents
Welcome..............................................................................................................................................................................................................4
Initial setup........................................................................................................................................................................................................4
Connecting the phone to power and Ethernet..............................................................................................................................4
Viewing E911 location information.................................................................................................................................................4
Configuring Wi-Fi via phone user interface..............................................................................................................................5
Getting to know your desk phone........................................................................................................................................................6
Hardware components........................................................................................................................................................................6
Navigating the display.......................................................................................................................................................................... 7
Indicators and notifications............................................................................................................................................................... 7
Customizing your desk phone................................................................................................................................................................ 7
About Basic settings............................................................................................................................................................................ 7
Language preferences........................................................................................................................................................................ 7
Time and date..........................................................................................................................................................................................8
Display settings.......................................................................................................................................................................................8
Sound settings.........................................................................................................................................................................................8
Line keys.....................................................................................................................................................................................................9
Speed dial configuration of a line key..........................................................................................................................................9
Intercom key setup................................................................................................................................................................................9
Using the Intercom key........................................................................................................................................................................9
Voice Mail setup....................................................................................................................................................................................10
Basic call features.......................................................................................................................................................................................10
Make outgoing calls............................................................................................................................................................................10
Manage multiple lines........................................................................................................................................................................10
Receive incoming calls......................................................................................................................................................................10
Ignore a call.............................................................................................................................................................................................10
End a call..................................................................................................................................................................................................10
Hold a call................................................................................................................................................................................................10
Resume a call.........................................................................................................................................................................................10
Mute/unmute your phone’s microphone...................................................................................................................................10
Redial.........................................................................................................................................................................................................10
Redial last number................................................................................................................................................................................ 11
Block a call............................................................................................................................................................................................... 11
Bridge Line.............................................................................................................................................................................................. 12
Call Barge................................................................................................................................................................................................ 12
Remote Group Pickup........................................................................................................................................................................ 12
Call Forwarding..................................................................................................................................................................................... 12
Call Move.................................................................................................................................................................................................. 13
Call Park and Retrieve....................................................................................................................................................................... 13
2
User guide
Caller Line ID Block............................................................................................................................................................................. 14
Conference calling.............................................................................................................................................................................. 14
Do Not Disturb....................................................................................................................................................................................... 14
Call History....................................................................................................................................................................................................... 14
View Call History................................................................................................................................................................................... 14
Delete an individual call log............................................................................................................................................................. 15
Delete all or a subset of all call logs........................................................................................................................................... 15
Blacklist a number from your Call History/remove a number from your blacklist................................................ 15
Contact management................................................................................................................................................................................ 15
Local Directory...................................................................................................................................................................................... 15
Groups....................................................................................................................................................................................................... 17
Voice Mail..........................................................................................................................................................................................................18
System status, troubleshooting and other settings.................................................................................................................18
Rebooting or resetting phone...............................................................................................................................................................19
Features............................................................................................................................................................................................................. 21
Accessibility features................................................................................................................................................................................ 21
For hearing impaired users............................................................................................................................................................. 21
For vision-impaired and blind users........................................................................................................................................... 22
For mobility-impaired users............................................................................................................................................................ 22
Compatible accessories......................................................................................................................................................................... 22
Important customer information....................................................................................................................................................... 23
WEEE warning...................................................................................................................................................................................... 23
Customer feedback........................................................................................................................................................................... 23
GNU GPL information....................................................................................................................................................................... 23
Copyright................................................................................................................................................................................................. 23
Warranty.................................................................................................................................................................................................. 23
Important 911 emergency response information................................................................................................................. 23
Declaration of conformity............................................................................................................................................................... 24
CE mark warning................................................................................................................................................................................. 24
Part 15 FCC Rules............................................................................................................................................................................... 24
Class B digital device or peripheral........................................................................................................................................... 24
Important safety precautions........................................................................................................................................................ 24
Danger–electric shock and fire.................................................................................................................................................... 24
Learn more:..................................................................................................................................................................................................... 24
T46S desk phone navigation guide (soft key menu A)......................................................................................................... 25
T46S desk phone navigation guide (soft key menu B).......................................................................................................... 26
T46S desk phone navigation guide (soft key menu).............................................................................................................. 27
3
User guide
Welcome Viewing E911 location information
The Verizon T46S IP desk phone is a Voice over IP (VoIP) Enhanced 911 (E911) is a location technology that enables
business phone with nine programmable line keys. The desk emergency responders to know the geographical location of a
phone and the line keys support the integrated service features caller who dials 911. Your One Talk account administrator will
of One TalkSM from Verizon. The T46S features work the same configure your location. Contact your administrator if your E911
way on your desk phone, smartphone and tablet computers. address is missing or inaccurate

Note: This device will not function unless an initial E911 address
has been added

Initial setup
To view your 911 address, press the Address line key to the
If your T46S desk phone was not connected and set up by right of the LCD screen

your IT account administrator, verify the following with
your administrator:
1. You have a One Talk number
2. Your user information has been updated in the One Talk
Admin Portal with your 911 address and email address
3. Your number has been included in any business
group features
Connecting the phone to power and Ethernet
Power
You have two options for power: AC power (wall outlet) or
Power over Ethernet (PoE). Your system administrator will
advise you which to use

Network
Connect the included standard Ethernet cable (or other
standard Ethernet cable) between the internet port on the
phone and the port on the wall or on your PoE-capable switch/
hub device

Startup
After your phone is powered on, the system boots up and
performs the following steps:
Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in your network
to obtain valid IPv4 network settings by default

Automatic phone initialization
When your One Talk phone is connected to the network and
powered on, it will automatically start the initialization process

The LCD screen displays: “Initializing, please wait during this
process.” The phone finishes the initialization by loading the
saved configuration

The desk phone is ready for use

4
User guide
Configuring Wi-Fi via phone user interface
To access Basic settings:
1. Press the Menu soft key while the phone is idle
2. Use the keys to navigate to Basic settings and press
to select
3. Scroll to Wi-Fi and press the Enter soft key
4. Press the Switch soft key to turn Wi-Fi on
5. Press the Save soft key. The phone will automatically
search for available wireless Wi-Fi networks in your area
6. Select an available wireless network from the list of
available networks
7. Press the Connect soft key to connect to the
wireless network
8. If the network is secure, enter its password in the Password
field and then tap the OK soft key
5
User guide
Getting to know your desk phone
Hardware components
1
2
3 3
9
8
4
7
5
6
Item Description Item Description
5 Speakerphone key Toggles unit into hands-free speakerphone mode
Displays info about calls, messages, soft keys, time,
date and other relevant data, such as:
• Caller ID Adjusts the volume of the handset, headset, speaker
6 Volume key
• Call duration and ringer
1 LCD screen
• Icons
• Missed call and second incoming caller
Provides the digits, letters and special characters in
information 7 Keypad
context-sensitive applications
• Prompt text
Allows you to scroll through the displayed information
Indicates the status of phone power and some phone
2 Power indicator LED
features (such as whether they are on or off)
8 Confirms actions or answers incoming calls
Can be programmed to activate up to three accounts
3 Line keys Cancels actions or rejects incoming calls
and have phone features assigned to them
9 Soft keys Can be customized as shortcuts to specific features
Mute key Toggles to indicate whether a feature is muted or not
Toggles and indicates whether the phone is in
Headset key
headset mode or not
Message key Accesses your Voice Mail messages
44
Hold key Place an existing call on hold
Redial key Redials a previously dialed number
Transfer key Transfers a call to another number
6
User guide
Navigating the display Customizing your desk phone
About Basic settings
Setup and preference options for the following can be found in
the Basic settings menu:
• Language preferences
• Time and date
• Display settings
• Ringtone and keypad sound settings
To access Basic settings:
Indicators and notifications
LED light status: 1. Press the Menu soft key while the phone is idle
Power indicator LED 2. Use the keys to navigate to Basic settings and
press to select
LED status What it means
indicator Language preferences
Solid red The phone is initializing. The default language on the phone’s user interface is English

To change the language of the phone interface:
Fast flashing red The phone is ringing or downloading configuration files

1. Press the Menu soft key to open the main menu
Slow flashing red The phone is receiving a voicemail message. 2. Use the keys to navigate to and select Settings
Off The phone is not in use. 3. Use the keys to navigate to and select Basic
4. Use the keys to navigate to and select Language
Line key LED
5. Scroll to your preferred language, highlight and
select it
LED status What it means
indicator
Solid green The line is in use on current device

Solid red The line in use but on another device

Slow flashing red The line has been placed on hold from another device

Fast flashing green The line is receiving an incoming call

Slow flashing green The call is placed on hold from current device

Off The line is inactive

7
User guide
Time and date
Time and date are displayed in the middle of the status bar

You can also set your preferred formats for displaying time and
date in the Time & Date settings screen. The phone is defaulted
to SNTP so as to synchronize the time zone with the provided
911 address

To navigate to the Time & Date settings screen:
1. Press the Menu soft key to open the main menu
Sound settings
2. Select Settings
3. Use the keys to navigate to Basic settings and press
to select
4. Scroll to Time & Date and press to select
To configure the time zone to synchronize with the address
entered in the Admin Portal (SNTP):
1. From the Basic settings screen, highlight Time & Date and
press
2. Scroll to SNTP settings and press to select
3. Press the Save soft key to accept the changes
Call volume
To set time and date format preferences: Press on the phone console to adjust the volume
1. From the Basic settings screen, scroll to Time & Date of the receiver when you are on a call (using the handset,
Format and press to select speakerphone or headset)

Ringer volume
2. Scroll to Time & Date Format and press to select
your preferred formats Press on the phone console to adjust the volume
of the ringer when the phone is idle

3. Scroll to select Hour, Clock or Date format

To change the format, press to find, highlight and Ringtones
select desired format. Press the Save soft key to accept 1. From Sound settings, scroll to Ringtone and press
the changes to select
Display settings 2. Highlight the desired line
To change backlight duration: 3. Press then select the desired ringtone and press Save

You can set the time duration for the backlight of your desk If there are multiple lines on the desk phone, you can elect
phone as Always ON, Always OFF or several other options. to assign one ringtone for all lines by selecting Common
For example, you can have your display switch to low-light AES or assign a different ringtone for each line
mode after a period of inactivity. You can also turn off the 4. Scroll to preview ringtone options and press the
backlight completely when inactive. To set backlight levels and Save soft key to select
duration of inactivity before switching to low light or turning the
backlight off: Keypad tones (key tones)
1. From Display settings, scroll to Backlight and press Keypad tones, or key tones, give you the option of hearing
to select sounds each time you depress a key on the keypad. To activate
key tones:
2. Scroll to Backlight Active Time and select one of the
following to choose your preferred time: Always ON, 1. From Sound settings, scroll to Key tones and
Always OFF, 15 sec, 30 sec, 60 sec, 120 sec, 300 sec, highlight it to select it
600 sec or 1800 sec
2. Use the Switch soft key to enable or disable Key tones, and
3. Press Save press the Save soft key to accept the changes
8
User guide
Line keys You will get a prompt to enter the extension number if
left blank

Your T46S comes with nine configurable line keys. You can
use them to create one-button speed dials for frequently
dialed numbers

To view all lines, press the 1 2 3 pages key on the idle
screen to toggle to additional line key pages

Speed dial configuration of a line key
To configure a speed dial key:
1. Press and hold an unused line key (for about five seconds)
2. Use or the Switch soft key to scroll through the type Using the Intercom key
of line keys available until you locate Speed Dial
General information:
3. Scroll to complete each of the following fields: • If you attempt to use speed dial to dial the extension needed
• Account ID: Select the phone line to associate with this for an intercom call, your phone will display an error
line key message. You must enter the extension manually if no
extension is defined in the Intercom line key
• Label: Enter the name you would like displayed on the
line key label • Intercom calls do not have a standard ring. You’ll hear a beep,
and the intercom call will be auto-answered
• Value: Enter the phone number you would like this line
key to dial • Desk phones with the Do Not Disturb (DND) feature enabled
do not receive intercom calls. If no other desk phones share
4. Press the Save soft key to accept your changes. the One Talk phone number, the intercom call is directed
You can now use this line key to speed dial this contact. to voicemail
• If there are additional desk phones sharing the same One
Intercom key setup Talk phone number (where DND is not enabled), those
devices receive the intercom call. There is no way to tell
1. From the Home screen, press and hold an empty soft key which desk phone will receive the intercom call if multiple
desk phones are sharing the same One Talk phone number
To use a dedicated Intercom line key when extension is
not defined:
1. From the Home screen, press the soft key next to the
Intercom label
2. From the Type field, press the Intercom soft key
2. The Intercom is now connected
3. Enter the appropriate information then press the Save
soft key
• Label
• Value (extension number)
9
User guide
Voice Mail setup Receive incoming calls

1. Press the message key on the phone console When not already on a call:
• Using the handset: Pick up the handset
2. Select your preferred language
• Using the speakerphone: Press
3. Create a four-digit passcode
• Using the headset: Press
4. At the voice prompt, record your name
While on a call or the line is otherwise in use:
5. Select a greeting, either personalized or standard Press the corresponding incoming line key to answer the call

See “Basic Voicemail User Guide” for more information. Alternatively, press Hold to place the current call on hold, then
press Answer to pick up the incoming call. Or press Ignore to
trigger your Call Forwarding preferences

Basic call features You can also activate Do Not Disturb mode to turn off ringing
and automatically ignore calls by pressing the DND soft key

Make outgoing calls

From the handset: Ignore a call

Pick up the handset, enter the phone number and press the Press Ignore during an incoming call when you wish to trigger
Send soft key. the call forwarding options you configured for Call Forward
Busy or Call Forward No Answer

Using the speakerphone:
With the handset on-hook, press , enter the number and End a call

press the Send soft key. Using the handset:
From a headset:
1. Press the End Call soft key
With the headset connected, press to activate the headset
mode, enter the number and press the Send soft key. 2. Hang up the handset
From your Call History: Using the speakerphone:
1. Press the History soft key Press the End Call soft key

2. Press or to switch between All, Placed, Received, Using the headset:
Missed and Forwarded call lists Press the End Call soft key

3. Press or to select the desired entry
Hold a call

4. Press the Send soft key
Press the Hold soft key during a live call

From your directory:
Resume a call

1. Press the Directory soft key
If there is only one call on hold, press the Resume soft key

2. Select the desired contact group and press the Enter If there is more than one call on hold, press or to select
soft key the desired call, then press the Resume soft key

3. Press or to find and highlight the desired number
Mute/unmute your phone’s microphone

4. Press the soft key to dial out the number
Press during a call

Manage multiple lines. Redial

The telephone number assigned to your desk phone gives you 1. Press to enter the placed call list
three different lines you can use to place and receive calls

Each line is represented by a line key with your One Talk 2. Press or to select the desired entry
number. You can use these lines to simultaneously hold three
3. Press or the Send soft key
separate conversations or conference in up to six participants

To move between the lines, place the current one on hold and
press the desired line

10
User guide
Redial last number

Press twice when the phone is idle to dial out the last
dialed number

Block a call

There are two ways to block incoming calls from ringing on
your phone:
• Anonymous Call Rejection blocks incoming calls that restrict
the display of their outgoing caller ID information
• Blacklisting allows you to specify contact names and Call
History numbers from which you do not wish to receive calls
To enable Anonymous Call Rejection:
1. Select the Features line key
2. Scroll to navigate to and select Anonymous
Call Rejection
3. Press to turn the feature on or off
From your Call History:
1. Press the History soft key
2. Select the caller you want to blacklist
3. Select Options
4. Select Add to Blacklist and press OK
To blacklist a contact:
From your directory:
1. Press the Directory soft key while the phone is idle
2. Locate the contact you wish to blacklist by selecting All
Contacts or the group to which the contact belongs
3. Use to navigate to the contact and press the Options
soft key
4. Select Add to Blacklist
11
User guide
To remove a contact from a blacklist: Monitoring and answering a bridged line:
1. Press the Menu soft key while the phone is idle 1. When a call is made to a bridged line, it will appear on
your screen
2. Press the Directory soft key, then press Blacklist
2. Press the appropriate line key to answer the call. The
3. Scroll to highlight the contact you wish to unblock
monitored phone’s status display will now show that the line
and press Options
is busy
4. Select Add to Contacts and press to accept
Once a call is answered on a bridged line, you will have access
the change
to the same features that are available on your own desk
phone line

Call Barge
Any bridged line or other device that shares a number with you
can use the Call Barge feature to join a call in progress. Call
Barge is especially useful for admins when it is urgent that a
manager be reached immediately

To use Call Barge, your account administrator must configure
the barge function in the One Talk Admin Portal

To barge in on a call to your One Talk number or Bridge Line:
1. Press and hold the in-use line key for approximately
five seconds*
2. Press the Barge In soft key to barge in on the active call
*The Line Key indicator will light steady green when the line is busy
(on an active call)

To set a warning tone during Barge In:
One Talk can be configured to notify you when another user
barges in on a call. For more information, refer to the User
Portal Guide or contact your systems administrator

Remote Group Pickup
One Talk helps ensure that calls are answered by associating
lines with groups such as company departments. If your
administrator has assigned your line to a specific group,
Remote Group Pickup enables you to remotely pick up a group
member’s ringing line from your own desk phone

Dial **98 from your desk phone to remotely pick up a group
member’s ringing line

Call Forwarding
Bridge Line This feature allows incoming calls to automatically ring another
phone number or to be sent directly to Voice Mail, depending
The One Talk Bridge Line feature lets you use your own desk
on your preferences. The following options are available:
phone to receive and place calls on behalf of other phone
numbers. Incoming calls to those telephone numbers will ring Call Forward Always
on your desk phone, and you can use those other numbers to Forwards all calls made to your One Talk phone number to an
place calls directly from your own desk phone. alternative phone number. Calls can be forwarded to any
To configure another phone number to your desk phone: domestic U.S. toll or 800 number

Your organization’s One Talk account administrator can Call Forward Busy
configure bridged devices by logging into the My Business Forwards calls to an alternative number when your One Talk
Verizon One Talk Admin Portal. number is busy. Calls can be forwarded to any domestic U.S

toll or 800 number

Phone and the line keys support the integrated service features of One TalkSM from Verizon. The T46S features work the same way on your desk phone, smartphone and tablet computers. Initial setup If your T46S desk phone was not connected and set up by your IT account administrator, verify the following with your administrator: 1.

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Frequently Asked Questions

How do i set up my t46s desk phone?

Initial setup If your T46S desk phone was not connected and set up by your IT account administrator, verify the following with your administrator: 1. You have a One Talk number 2. Your user information has been updated in the One Talk Admin Portal with your 911 address and email address 3.

How do i reset my one talk t46 to default settings?

From Advanced settings, scroll to Reset & Reboot and press to select. 2. Scroll to Reboot and press or the Enter soft key. 3. Press the OK soft key to confirm. One Talk—T46 an 46G es hone ser uide PREVIOUS

How do the t46s features work?

The T46S features work the same way on your desk phone, smartphone and tablet computers. Initial setup If your T46S desk phone was not connected and set up by your IT account administrator, verify the following with your administrator: 1. You have a One Talk number 2.

What kind of phone is a verizon t46s?

4 User uide Welcome The Verizon T46S IP desk phone is a Voice over IP (VoIP) business phone with nine programmable line keys. The desk phone and the line keys support the integrated service features of One TalkSMfrom Verizon.