File Name: OneTalk-T46S-IP-ug.pdf
File Size: 2.91 MB
File Type: Application/pdf
Last Modified: 3 years
Status: Available
Last checked: 3 days ago!
This Document Has Been Certified by a Professional
100% customizable
Language: English
We recommend downloading this file onto your computer
One Talk T46S IP User guidedesk phoneuser guidevzw.com/support/one-talk/ User guideContentsWelcome..............................................................................................................................................................................................................4Initial setup........................................................................................................................................................................................................4Connecting the phone to power and Ethernet..............................................................................................................................4 Viewing E911 location information.................................................................................................................................................4 Configuring Wi-Fi via phone user interface..............................................................................................................................5Getting to know your desk phone........................................................................................................................................................6 Hardware components........................................................................................................................................................................6 Navigating the display.......................................................................................................................................................................... 7 Indicators and notifications............................................................................................................................................................... 7Customizing your desk phone................................................................................................................................................................ 7 About Basic settings............................................................................................................................................................................ 7 Language preferences........................................................................................................................................................................ 7 Time and date..........................................................................................................................................................................................8 Display settings.......................................................................................................................................................................................8 Sound settings.........................................................................................................................................................................................8 Line keys.....................................................................................................................................................................................................9 Speed dial configuration of a line key..........................................................................................................................................9 Intercom key setup................................................................................................................................................................................9 Using the Intercom key........................................................................................................................................................................9 Voice Mail setup....................................................................................................................................................................................10Basic call features.......................................................................................................................................................................................10 Make outgoing calls............................................................................................................................................................................10 Manage multiple lines........................................................................................................................................................................10 Receive incoming calls......................................................................................................................................................................10 Ignore a call.............................................................................................................................................................................................10 End a call..................................................................................................................................................................................................10 Hold a call................................................................................................................................................................................................10 Resume a call.........................................................................................................................................................................................10 Mute/unmute your phone’s microphone...................................................................................................................................10 Redial.........................................................................................................................................................................................................10 Redial last number................................................................................................................................................................................ 11 Block a call............................................................................................................................................................................................... 11 Bridge Line.............................................................................................................................................................................................. 12 Call Barge................................................................................................................................................................................................ 12 Remote Group Pickup........................................................................................................................................................................ 12 Call Forwarding..................................................................................................................................................................................... 12 Call Move.................................................................................................................................................................................................. 13 Call Park and Retrieve....................................................................................................................................................................... 13 2 User guide Caller Line ID Block............................................................................................................................................................................. 14 Conference calling.............................................................................................................................................................................. 14 Do Not Disturb....................................................................................................................................................................................... 14Call History....................................................................................................................................................................................................... 14 View Call History................................................................................................................................................................................... 14 Delete an individual call log............................................................................................................................................................. 15 Delete all or a subset of all call logs........................................................................................................................................... 15 Blacklist a number from your Call History/remove a number from your blacklist................................................ 15Contact management................................................................................................................................................................................ 15 Local Directory...................................................................................................................................................................................... 15 Groups....................................................................................................................................................................................................... 17Voice Mail..........................................................................................................................................................................................................18System status, troubleshooting and other settings.................................................................................................................18Rebooting or resetting phone...............................................................................................................................................................19Features............................................................................................................................................................................................................. 21Accessibility features................................................................................................................................................................................ 21 For hearing impaired users............................................................................................................................................................. 21 For vision-impaired and blind users........................................................................................................................................... 22 For mobility-impaired users............................................................................................................................................................ 22Compatible accessories......................................................................................................................................................................... 22Important customer information....................................................................................................................................................... 23 WEEE warning...................................................................................................................................................................................... 23 Customer feedback........................................................................................................................................................................... 23 GNU GPL information....................................................................................................................................................................... 23 Copyright................................................................................................................................................................................................. 23 Warranty.................................................................................................................................................................................................. 23 Important 911 emergency response information................................................................................................................. 23 Declaration of conformity............................................................................................................................................................... 24 CE mark warning................................................................................................................................................................................. 24 Part 15 FCC Rules............................................................................................................................................................................... 24 Class B digital device or peripheral........................................................................................................................................... 24 Important safety precautions........................................................................................................................................................ 24 Danger–electric shock and fire.................................................................................................................................................... 24Learn more:..................................................................................................................................................................................................... 24T46S desk phone navigation guide (soft key menu A)......................................................................................................... 25T46S desk phone navigation guide (soft key menu B).......................................................................................................... 26T46S desk phone navigation guide (soft key menu).............................................................................................................. 27 3 User guideWelcome Viewing E911 location informationThe Verizon T46S IP desk phone is a Voice over IP (VoIP) Enhanced 911 (E911) is a location technology that enablesbusiness phone with nine programmable line keys. The desk emergency responders to know the geographical location of aphone and the line keys support the integrated service features caller who dials 911. Your One Talk account administrator willof One TalkSM from Verizon. The T46S features work the same configure your location. Contact your administrator if your E911way on your desk phone, smartphone and tablet computers. address is missing or inaccurate
Note: This device will not function unless an initial E911 address has been added
Initial setup To view your 911 address, press the Address line key to theIf your T46S desk phone was not connected and set up by right of the LCD screen
your IT account administrator, verify the following withyour administrator:1. You have a One Talk number2. Your user information has been updated in the One Talk Admin Portal with your 911 address and email address3. Your number has been included in any business group featuresConnecting the phone to power and EthernetPowerYou have two options for power: AC power (wall outlet) orPower over Ethernet (PoE). Your system administrator willadvise you which to use
NetworkConnect the included standard Ethernet cable (or otherstandard Ethernet cable) between the internet port on thephone and the port on the wall or on your PoE-capable switch/hub device
StartupAfter your phone is powered on, the system boots up andperforms the following steps:Dynamic Host Configuration Protocol (DHCP)The phone attempts to contact a DHCP server in your networkto obtain valid IPv4 network settings by default
Automatic phone initializationWhen your One Talk phone is connected to the network andpowered on, it will automatically start the initialization process
The LCD screen displays: “Initializing, please wait during thisprocess.” The phone finishes the initialization by loading thesaved configuration
The desk phone is ready for use
4 User guideConfiguring Wi-Fi via phone user interfaceTo access Basic settings:1. Press the Menu soft key while the phone is idle2. Use the keys to navigate to Basic settings and press to select3. Scroll to Wi-Fi and press the Enter soft key4. Press the Switch soft key to turn Wi-Fi on5. Press the Save soft key. The phone will automatically search for available wireless Wi-Fi networks in your area6. Select an available wireless network from the list of available networks7. Press the Connect soft key to connect to the wireless network8. If the network is secure, enter its password in the Password field and then tap the OK soft key 5 User guideGetting to know your desk phoneHardware components 1 2 3 3 9 8 4 7 5 6 Item Description Item Description 5 Speakerphone key Toggles unit into hands-free speakerphone mode Displays info about calls, messages, soft keys, time, date and other relevant data, such as: • Caller ID Adjusts the volume of the handset, headset, speaker 6 Volume key • Call duration and ringer1 LCD screen • Icons • Missed call and second incoming caller Provides the digits, letters and special characters in information 7 Keypad context-sensitive applications • Prompt text Allows you to scroll through the displayed information Indicates the status of phone power and some phone2 Power indicator LED features (such as whether they are on or off) 8 Confirms actions or answers incoming calls Can be programmed to activate up to three accounts3 Line keys Cancels actions or rejects incoming calls and have phone features assigned to them 9 Soft keys Can be customized as shortcuts to specific features Mute key Toggles to indicate whether a feature is muted or not Toggles and indicates whether the phone is in Headset key headset mode or not Message key Accesses your Voice Mail messages44 Hold key Place an existing call on hold Redial key Redials a previously dialed number Transfer key Transfers a call to another number 6 User guideNavigating the display Customizing your desk phone About Basic settings Setup and preference options for the following can be found in the Basic settings menu: • Language preferences • Time and date • Display settings • Ringtone and keypad sound settings To access Basic settings:Indicators and notificationsLED light status: 1. Press the Menu soft key while the phone is idlePower indicator LED 2. Use the keys to navigate to Basic settings and press to select LED status What it means indicator Language preferences Solid red The phone is initializing. The default language on the phone’s user interface is English
To change the language of the phone interface: Fast flashing red The phone is ringing or downloading configuration files
1. Press the Menu soft key to open the main menu Slow flashing red The phone is receiving a voicemail message. 2. Use the keys to navigate to and select Settings Off The phone is not in use. 3. Use the keys to navigate to and select Basic 4. Use the keys to navigate to and select LanguageLine key LED 5. Scroll to your preferred language, highlight and select it LED status What it means indicator Solid green The line is in use on current device
Solid red The line in use but on another device
Slow flashing red The line has been placed on hold from another device
Fast flashing green The line is receiving an incoming call
Slow flashing green The call is placed on hold from current device
Off The line is inactive
7 User guideTime and dateTime and date are displayed in the middle of the status bar
You can also set your preferred formats for displaying time anddate in the Time & Date settings screen. The phone is defaultedto SNTP so as to synchronize the time zone with the provided911 address
To navigate to the Time & Date settings screen:1. Press the Menu soft key to open the main menu Sound settings2. Select Settings3. Use the keys to navigate to Basic settings and press to select4. Scroll to Time & Date and press to selectTo configure the time zone to synchronize with the addressentered in the Admin Portal (SNTP):1. From the Basic settings screen, highlight Time & Date and press2. Scroll to SNTP settings and press to select3. Press the Save soft key to accept the changes Call volumeTo set time and date format preferences: Press on the phone console to adjust the volume1. From the Basic settings screen, scroll to Time & Date of the receiver when you are on a call (using the handset, Format and press to select speakerphone or headset)
Ringer volume2. Scroll to Time & Date Format and press to select your preferred formats Press on the phone console to adjust the volume of the ringer when the phone is idle
3. Scroll to select Hour, Clock or Date format
To change the format, press to find, highlight and Ringtones select desired format. Press the Save soft key to accept 1. From Sound settings, scroll to Ringtone and press the changes to selectDisplay settings 2. Highlight the desired lineTo change backlight duration: 3. Press then select the desired ringtone and press Save
You can set the time duration for the backlight of your desk If there are multiple lines on the desk phone, you can electphone as Always ON, Always OFF or several other options. to assign one ringtone for all lines by selecting CommonFor example, you can have your display switch to low-light AES or assign a different ringtone for each linemode after a period of inactivity. You can also turn off the 4. Scroll to preview ringtone options and press thebacklight completely when inactive. To set backlight levels and Save soft key to selectduration of inactivity before switching to low light or turning thebacklight off: Keypad tones (key tones)1. From Display settings, scroll to Backlight and press Keypad tones, or key tones, give you the option of hearing to select sounds each time you depress a key on the keypad. To activate key tones:2. Scroll to Backlight Active Time and select one of the following to choose your preferred time: Always ON, 1. From Sound settings, scroll to Key tones and Always OFF, 15 sec, 30 sec, 60 sec, 120 sec, 300 sec, highlight it to select it 600 sec or 1800 sec 2. Use the Switch soft key to enable or disable Key tones, and3. Press Save press the Save soft key to accept the changes 8 User guideLine keys You will get a prompt to enter the extension number if left blank
Your T46S comes with nine configurable line keys. You canuse them to create one-button speed dials for frequentlydialed numbers
To view all lines, press the 1 2 3 pages key on the idlescreen to toggle to additional line key pages
Speed dial configuration of a line keyTo configure a speed dial key:1. Press and hold an unused line key (for about five seconds)2. Use or the Switch soft key to scroll through the type Using the Intercom key of line keys available until you locate Speed Dial General information:3. Scroll to complete each of the following fields: • If you attempt to use speed dial to dial the extension needed • Account ID: Select the phone line to associate with this for an intercom call, your phone will display an error line key message. You must enter the extension manually if no extension is defined in the Intercom line key • Label: Enter the name you would like displayed on the line key label • Intercom calls do not have a standard ring. You’ll hear a beep, and the intercom call will be auto-answered • Value: Enter the phone number you would like this line key to dial • Desk phones with the Do Not Disturb (DND) feature enabled do not receive intercom calls. If no other desk phones share4. Press the Save soft key to accept your changes. the One Talk phone number, the intercom call is directedYou can now use this line key to speed dial this contact. to voicemail • If there are additional desk phones sharing the same OneIntercom key setup Talk phone number (where DND is not enabled), those devices receive the intercom call. There is no way to tell1. From the Home screen, press and hold an empty soft key which desk phone will receive the intercom call if multiple desk phones are sharing the same One Talk phone number To use a dedicated Intercom line key when extension is not defined: 1. From the Home screen, press the soft key next to the Intercom label2. From the Type field, press the Intercom soft key 2. The Intercom is now connected3. Enter the appropriate information then press the Save soft key • Label • Value (extension number) 9 User guideVoice Mail setup Receive incoming calls
1. Press the message key on the phone console When not already on a call: • Using the handset: Pick up the handset2. Select your preferred language • Using the speakerphone: Press3. Create a four-digit passcode • Using the headset: Press4. At the voice prompt, record your name While on a call or the line is otherwise in use:5. Select a greeting, either personalized or standard Press the corresponding incoming line key to answer the call
See “Basic Voicemail User Guide” for more information. Alternatively, press Hold to place the current call on hold, then press Answer to pick up the incoming call. Or press Ignore to trigger your Call Forwarding preferences
Basic call features You can also activate Do Not Disturb mode to turn off ringing and automatically ignore calls by pressing the DND soft key
Make outgoing calls
From the handset: Ignore a call
Pick up the handset, enter the phone number and press the Press Ignore during an incoming call when you wish to triggerSend soft key. the call forwarding options you configured for Call Forward Busy or Call Forward No Answer
Using the speakerphone:With the handset on-hook, press , enter the number and End a call
press the Send soft key. Using the handset:From a headset: 1. Press the End Call soft keyWith the headset connected, press to activate the headsetmode, enter the number and press the Send soft key. 2. Hang up the handsetFrom your Call History: Using the speakerphone:1. Press the History soft key Press the End Call soft key
2. Press or to switch between All, Placed, Received, Using the headset: Missed and Forwarded call lists Press the End Call soft key
3. Press or to select the desired entry Hold a call
4. Press the Send soft key Press the Hold soft key during a live call
From your directory: Resume a call
1. Press the Directory soft key If there is only one call on hold, press the Resume soft key
2. Select the desired contact group and press the Enter If there is more than one call on hold, press or to select soft key the desired call, then press the Resume soft key
3. Press or to find and highlight the desired number Mute/unmute your phone’s microphone
4. Press the soft key to dial out the number Press during a call
Manage multiple lines. Redial
The telephone number assigned to your desk phone gives you 1. Press to enter the placed call listthree different lines you can use to place and receive calls
Each line is represented by a line key with your One Talk 2. Press or to select the desired entrynumber. You can use these lines to simultaneously hold three 3. Press or the Send soft keyseparate conversations or conference in up to six participants
To move between the lines, place the current one on hold andpress the desired line
10 User guideRedial last number
Press twice when the phone is idle to dial out the lastdialed number
Block a call
There are two ways to block incoming calls from ringing onyour phone:• Anonymous Call Rejection blocks incoming calls that restrict the display of their outgoing caller ID information• Blacklisting allows you to specify contact names and Call History numbers from which you do not wish to receive callsTo enable Anonymous Call Rejection:1. Select the Features line key2. Scroll to navigate to and select Anonymous Call Rejection3. Press to turn the feature on or off From your Call History: 1. Press the History soft key 2. Select the caller you want to blacklist 3. Select Options 4. Select Add to Blacklist and press OKTo blacklist a contact:From your directory:1. Press the Directory soft key while the phone is idle2. Locate the contact you wish to blacklist by selecting All Contacts or the group to which the contact belongs3. Use to navigate to the contact and press the Options soft key4. Select Add to Blacklist 11 User guideTo remove a contact from a blacklist: Monitoring and answering a bridged line:1. Press the Menu soft key while the phone is idle 1. When a call is made to a bridged line, it will appear on your screen2. Press the Directory soft key, then press Blacklist 2. Press the appropriate line key to answer the call. The3. Scroll to highlight the contact you wish to unblock monitored phone’s status display will now show that the line and press Options is busy4. Select Add to Contacts and press to accept Once a call is answered on a bridged line, you will have access the change to the same features that are available on your own desk phone line
Call Barge Any bridged line or other device that shares a number with you can use the Call Barge feature to join a call in progress. Call Barge is especially useful for admins when it is urgent that a manager be reached immediately
To use Call Barge, your account administrator must configure the barge function in the One Talk Admin Portal
To barge in on a call to your One Talk number or Bridge Line: 1. Press and hold the in-use line key for approximately five seconds* 2. Press the Barge In soft key to barge in on the active call *The Line Key indicator will light steady green when the line is busy (on an active call)
To set a warning tone during Barge In: One Talk can be configured to notify you when another user barges in on a call. For more information, refer to the User Portal Guide or contact your systems administrator
Remote Group Pickup One Talk helps ensure that calls are answered by associating lines with groups such as company departments. If your administrator has assigned your line to a specific group, Remote Group Pickup enables you to remotely pick up a group member’s ringing line from your own desk phone
Dial **98 from your desk phone to remotely pick up a group member’s ringing line
Call ForwardingBridge Line This feature allows incoming calls to automatically ring another phone number or to be sent directly to Voice Mail, dependingThe One Talk Bridge Line feature lets you use your own desk on your preferences. The following options are available:phone to receive and place calls on behalf of other phonenumbers. Incoming calls to those telephone numbers will ring Call Forward Alwayson your desk phone, and you can use those other numbers to Forwards all calls made to your One Talk phone number to anplace calls directly from your own desk phone. alternative phone number. Calls can be forwarded to anyTo configure another phone number to your desk phone: domestic U.S. toll or 800 number
Your organization’s One Talk account administrator can Call Forward Busyconfigure bridged devices by logging into the My Business Forwards calls to an alternative number when your One TalkVerizon One Talk Admin Portal. number is busy. Calls can be forwarded to any domestic U.S
toll or 800 number
Phone and the line keys support the integrated service features of One TalkSM from Verizon. The T46S features work the same way on your desk phone, smartphone and tablet computers. Initial setup If your T46S desk phone was not connected and set up by your IT account administrator, verify the following with your administrator: 1.
Initial setup If your T46S desk phone was not connected and set up by your IT account administrator, verify the following with your administrator: 1. You have a One Talk number 2. Your user information has been updated in the One Talk Admin Portal with your 911 address and email address 3.
From Advanced settings, scroll to Reset & Reboot and press to select. 2. Scroll to Reboot and press or the Enter soft key. 3. Press the OK soft key to confirm. One Talk—T46 an 46G es hone ser uide PREVIOUS
The T46S features work the same way on your desk phone, smartphone and tablet computers. Initial setup If your T46S desk phone was not connected and set up by your IT account administrator, verify the following with your administrator: 1. You have a One Talk number 2.
4 User uide Welcome The Verizon T46S IP desk phone is a Voice over IP (VoIP) business phone with nine programmable line keys. The desk phone and the line keys support the integrated service features of One TalkSMfrom Verizon.