Not Checks If Order Is Being Shipped Shipping Address Must

Not checks if order is being shipped shipping address must

File Name: policy.pdf

File Size: 532.22 KB

File Type: Application/pdf

Last Modified: 9 months

Status: Available

Last checked: 19 hours ago!

This Document Has Been Certified by a Professional

100% customizable

Language: English

We recommend downloading this file onto your computer


Please e-mail second page to your sales
representative or deluxe
Our minimum is 25 pieces per graphic/per style for Custom Printing and Contract Printing. For Design Studio, our minimum
is 12 pieces, styles are limited to the program

We require all orders to be paid in FULL. If payment is not made, the order will NOT be processed. Turn around time starts
from payment date. We accept major credit cards visa, mastercard, discover and american express. We do NOT accept
checks. If order is being shipped, shipping address must match the billing address of the card used to placed the order

Work Order Form
Orders will NOT be taken without the work order form. All order forms MUST contain all details, including any special
instructions. Deluxe is not responsible for any missing information not transcribed from email or verbal communication to
the work order form

All artwork must be submitted in an illustrator or Photoshop format at least 300 dpi / 9 inches wide. If created in
Photoshop please send artwork with layers. If done in illustrator, make sure text is converted to outlines. We will
NOT proceed with the order if artwork is of poor quality. If artwork is not sized, we will size it on a medium,
but it must be able to fit the smallest size in the order. Based on case by case situation, a $40.00 an hour art fee
for correcting files may be applied. With a minimum of $40.00

Art Approvals
WE DO NOT OFFER PRESS CHECKS OR SAMPLE PRINTS. Art approvals will be sent via e-mail within a reasonable
time after order has been placed. A link will be sent to your e-mail with the digital mock-up. The digital mock-up must be
approved by typing your name on the designated area within 24 hours, or comment with any changes. If you do not approve
the mock up within 24 hours, your order may be delayed. After digital mock-up is approved, there will be no changes

Approval is sent on a medium t-shirt. *Note: Deluxe is not responsible for hindrance on production due to delayed
approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, place-
ment, spelling and product information

Changes to your Order
Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra
production time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anything
added to the order after the order has been placed will be considered a new order, additional fees may apply

All orders are final. Absolutely NO cancellations will be allowed if the order is already in process or any printing has been
done. Note:*If your order is a Rush there are no changes allowed after your order has been placed

Damages & Under Runs
We do our best to ensure every garment is printed correctly, but mistakes are inevitable. Customers have 48 hours to
inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend
to order additional pieces. Deluxe is not liable for any garment manufactured inconsistencies including, but not limited to,
mislabeled garments, color / fabric irregularities, stitching errors, rip, tears or holes in garments. Deluxe is also not liable
for inconsistencies in discharge printing due to fabric, dye and/or fabric content. Deluxe is not responsible if certain items
are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles

Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be
considered a misprint

Turnaround time & Due Dates
Our turnaround is approximately 7-10 business days. If we are extremely busy, our turn around can vary from 10-14
business days. Due dates are really important to us. If you have an specific date that you must have your production in your
hands please let us know. We do offer a rush service (if available.) Please contact us if you need a rush order

1 of 2
Rush Orders
We do offer rush services, but this service is not always available. In order for your order to be considered as a rush we
need the following:
1. Artwork must be ready and to the size you would like us to print it. Example: If you want your graphic to be 10" across
the front, make sure the artwork is also 10 inches. Keep in mind that the graphic must be sized from the widest parts.)
2. Work Order Form must be filled out with all the details of your order including pantone numbers, garment style and size

3. (For Contract Printing) Goods must be in house,separated by graphic and ready to print

Rush orders are subject to a $50.00 fee per style

*For Contract Printing ONLY
If you are providing the garments for printing, then you must provide us with a detailed description of the garment, including
style number(s), color(s), size(s), quantity and packing slip. Deluxe requires at least one additional piece per style in each
color if needed for testing ink such as (discharge), colors and or printing techniques etc. We are not responsible for the end
result of screen printing on the following treatments: Garment dyeing, tie dyeing or special washes made on the garment

We ask that merchandise packaged in polybags or any type of packaging be removed, prior to dropping off

Shipping & Deliveries
Deluxe Screen Printing is not responsible for any delays due to the shipping company. Customers are responsible for all
shipping and handling fees (if applicable). Customer must notify when placing the order if the order will be shipped. *We
only ship orders to the billing address of the card used to place the order. Deluxe is not responsible for the pick-up, delivery
or quantity of goods unless otherwise agreed upon. Deluxe is not liable for any delay of any portion of the goods covered
by this contract due to labor disputes, fire, war, government regulations or any other conditions or causes beyond our

Screens are not for sale. Screens are property of Deluxe Screen Printing Inc. Screen fees are for burning and maintenance
only. Screens are kept for 6 months of the initial order. After that, screens are reclaimed. If you wish to do a reprint after the
six months, you will have to pay screen fees again. *Note: If you have the same design and would like printing in a
different area of the garment, it can be considered an additional screen and set up

Pantone Color Mixing
Pantone color match is available for plastisol, water base and discharge inks. For specific pantone colors in plastisol will be
charged at standard rate of $10.00 per color, waterbase/discharge $20.00 per color. No charge for black or white. Select
a pantone from our free plastisol (only) color chart at no additional charge. Please note that Pantone color mixing is not
100% accurate

Estimates expire in 30 days. Estimates are subject to change upon review of the graphic. You will receive an estimate
within 24 hours of your quote request.(Weekends are excluded. Example: You submit a request Friday at 3:30pm you
will receive your estimate on Monday during business hours. Please provide us with a little time to get back to
Prices & Policies
Deluxe Screen Printing has the right to change and alter pricing & policies without notice. We care for our clients and
always try to keep our prices low and reasonable

Please check the box if you allow Deluxe Screen Printing to use images of printed garments for any marketing
such as company website and social media pages

If you would like us to feature you please type your user name @____________
*Reviews: We love to hear from you. Write a yelp review and receive 10% off your next order. Let us know how much
you love your printed goods!
By signing below you are certifying that you have read and agreed to all guidelines above

Name: Date:
2 of 2

All order forms MUST contain all details, including any special instructions. Deluxe is not responsible for any missing information not transcribed from email or verbal communication to the work order form. Artwork All artwork must be submitted in an illustrator or Photoshop format at least 300 dpi / 9 inches wide. If created in

Download Now

Documemt Updated

Popular Download

Frequently Asked Questions

Is your order from company name has shipped a scam?

"Your Order from [company name] Has Shipped!" and Delivery Scams You might have received a message that asks you to click a link to verify or check your order. Common scams use,,, or similar online marketplaces to make their messages look legitimate.

What if my delivery address is incorrect?

It can be quite frustrating when you find out that the delivery address you put on your online order is incorrect. Anyone can make a pretty common mistake in the shipping process, particularly if they relocate and forget to update their shipping address. However, this can be rectified depending on the time the error was discovered.

What should i do if i have not ordered personal checks?

If you have not ordered personal checks through your financial institution within the past 5 years, or if our system is unable to retrieve your order history, please contact your financial institution to place your order. Q. There is a problem with my order. What should I do? A.

What happens if my package is shipped to the wrong address?

If feasible, you can pick up your package at the wrong address.To track down your package, sign in to your Amazon Account: Once you discover that your package is being shipped to the wrong address, report the issue immediately to Amazon. They know how to remedy your situation.