File Name: policy.pdf
File Size: 532.22 KB
File Type: Application/pdf
Last Modified: 9 months
Last checked: 19 hours ago!
This Document Has Been Certified by a Professional
We recommend downloading this file onto your computer
SCREEN PRINTING POLICY Please e-mail second page to your sales representative or deluxe @deluxescreenprinting.netMinimumsOur minimum is 25 pieces per graphic/per style for Custom Printing and Contract Printing. For Design Studio, our minimumis 12 pieces, styles are limited to the program
PaymentWe require all orders to be paid in FULL. If payment is not made, the order will NOT be processed. Turn around time startsfrom payment date. We accept major credit cards visa, mastercard, discover and american express. We do NOT acceptchecks. If order is being shipped, shipping address must match the billing address of the card used to placed the order
Work Order FormOrders will NOT be taken without the work order form. All order forms MUST contain all details, including any specialinstructions. Deluxe is not responsible for any missing information not transcribed from email or verbal communication tothe work order form
ArtworkAll artwork must be submitted in an illustrator or Photoshop format at least 300 dpi / 9 inches wide. If created inPhotoshop please send artwork with layers. If done in illustrator, make sure text is converted to outlines. We willNOT proceed with the order if artwork is of poor quality. If artwork is not sized, we will size it on a medium,but it must be able to fit the smallest size in the order. Based on case by case situation, a $40.00 an hour art feefor correcting files may be applied. With a minimum of $40.00
Art ApprovalsWE DO NOT OFFER PRESS CHECKS OR SAMPLE PRINTS. Art approvals will be sent via e-mail within a reasonabletime after order has been placed. A link will be sent to your e-mail with the digital mock-up. The digital mock-up must beapproved by typing your name on the designated area within 24 hours, or comment with any changes. If you do not approvethe mock up within 24 hours, your order may be delayed. After digital mock-up is approved, there will be no changes
Approval is sent on a medium t-shirt. *Note: Deluxe is not responsible for hindrance on production due to delayedapproval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, place-ment, spelling and product information
Changes to your OrderChanges are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extraproduction time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anythingadded to the order after the order has been placed will be considered a new order, additional fees may apply
CancellationsAll orders are final. Absolutely NO cancellations will be allowed if the order is already in process or any printing has beendone. Note:*If your order is a Rush there are no changes allowed after your order has been placed
Damages & Under RunsWe do our best to ensure every garment is printed correctly, but mistakes are inevitable. Customers have 48 hours toinspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommendto order additional pieces. Deluxe is not liable for any garment manufactured inconsistencies including, but not limited to,mislabeled garments, color / fabric irregularities, stitching errors, rip, tears or holes in garments. Deluxe is also not liablefor inconsistencies in discharge printing due to fabric, dye and/or fabric content. Deluxe is not responsible if certain itemsare out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles
Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not beconsidered a misprint
Turnaround time & Due DatesOur turnaround is approximately 7-10 business days. If we are extremely busy, our turn around can vary from 10-14business days. Due dates are really important to us. If you have an specific date that you must have your production in yourhands please let us know. We do offer a rush service (if available.) Please contact us if you need a rush order
1 of 2 Rush OrdersWe do offer rush services, but this service is not always available. In order for your order to be considered as a rush weneed the following:1. Artwork must be ready and to the size you would like us to print it. Example: If you want your graphic to be 10" acrossthe front, make sure the artwork is also 10 inches. Keep in mind that the graphic must be sized from the widest parts.)2. Work Order Form must be filled out with all the details of your order including pantone numbers, garment style and sizebreakdown
3. (For Contract Printing) Goods must be in house,separated by graphic and ready to print
Rush orders are subject to a $50.00 fee per style
*For Contract Printing ONLYIf you are providing the garments for printing, then you must provide us with a detailed description of the garment, includingstyle number(s), color(s), size(s), quantity and packing slip. Deluxe requires at least one additional piece per style in eachcolor if needed for testing ink such as (discharge), colors and or printing techniques etc. We are not responsible for the endresult of screen printing on the following treatments: Garment dyeing, tie dyeing or special washes made on the garment
We ask that merchandise packaged in polybags or any type of packaging be removed, prior to dropping off
Shipping & DeliveriesDeluxe Screen Printing is not responsible for any delays due to the shipping company. Customers are responsible for allshipping and handling fees (if applicable). Customer must notify when placing the order if the order will be shipped. *Weonly ship orders to the billing address of the card used to place the order. Deluxe is not responsible for the pick-up, deliveryor quantity of goods unless otherwise agreed upon. Deluxe is not liable for any delay of any portion of the goods coveredby this contract due to labor disputes, fire, war, government regulations or any other conditions or causes beyond ourcontrol
ScreensScreens are not for sale. Screens are property of Deluxe Screen Printing Inc. Screen fees are for burning and maintenanceonly. Screens are kept for 6 months of the initial order. After that, screens are reclaimed. If you wish to do a reprint after thesix months, you will have to pay screen fees again. *Note: If you have the same design and would like printing in adifferent area of the garment, it can be considered an additional screen and set up
Pantone Color MixingPantone color match is available for plastisol, water base and discharge inks. For specific pantone colors in plastisol will becharged at standard rate of $10.00 per color, waterbase/discharge $20.00 per color. No charge for black or white. Selecta pantone from our free plastisol (only) color chart at no additional charge. Please note that Pantone color mixing is not100% accurate
EstimatesEstimates expire in 30 days. Estimates are subject to change upon review of the graphic. You will receive an estimatewithin 24 hours of your quote request.(Weekends are excluded. Example: You submit a request Friday at 3:30pm youwill receive your estimate on Monday during business hours. Please provide us with a little time to get back toyou.)Prices & PoliciesDeluxe Screen Printing has the right to change and alter pricing & policies without notice. We care for our clients andalways try to keep our prices low and reasonable
Please check the box if you allow Deluxe Screen Printing to use images of printed garments for any marketing such as company website and social media pages
If you would like us to feature you please type your user name @____________ *Reviews: We love to hear from you. Write a yelp review and receive 10% off your next order. Let us know how much you love your printed goods! By signing below you are certifying that you have read and agreed to all guidelines above
Name: Date: Signature: 2 of 2
All order forms MUST contain all details, including any special instructions. Deluxe is not responsible for any missing information not transcribed from email or verbal communication to the work order form. Artwork All artwork must be submitted in an illustrator or Photoshop format at least 300 dpi / 9 inches wide. If created in
"Your Order from [company name] Has Shipped!" and Delivery Scams You might have received a message that asks you to click a link to verify or check your order. Common scams use Buy.com, Amazon.com, eBay.com, or similar online marketplaces to make their messages look legitimate.
It can be quite frustrating when you find out that the delivery address you put on your online order is incorrect. Anyone can make a pretty common mistake in the shipping process, particularly if they relocate and forget to update their shipping address. However, this can be rectified depending on the time the error was discovered.
If you have not ordered personal checks through your financial institution within the past 5 years, or if our system is unable to retrieve your order history, please contact your financial institution to place your order. Q. There is a problem with my order. What should I do? A.
If feasible, you can pick up your package at the wrong address.To track down your package, sign in to your Amazon Account: Once you discover that your package is being shipped to the wrong address, report the issue immediately to Amazon. They know how to remedy your situation.