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Company Overview Services Overview Administrative & IT Support Facility Management Logistics Support Services Services Services Creating opportunities that enrich the lives of people with disabilities
CAPABILITIES Didlake, Inc
CO M PA N Y OV E RV I E W Didlake, Inc. manages 35+ contracts valued at $80 million annually. Our diverse workforce provides federal, state, and local government agency business services across Maryland, Pennsylvania, Virginia, and Washington, D.C
Our financial strength combined with 40 years of certified contract administration provide a solid operational base which allows us to remain focused on your service needs
Our team of highly trained professionals is committed to quality service delivery aligned with industry standards. We earn your trust through our commitment to quality management, cost-effective streamlined operations, and clear communication
We offer comprehensive contract administration as both prime and subcontractor. We're here to get the job done — delivering proven quality solutions
For inquiries, contact: Valerie Spencer, GWCMM, APMP, FMP Director of Business Development 703-361-4195 (Office) 571-330-9287 (Direct) [email protected] Corporate Headquarters: Didlake, Inc
8641 Breeden Ave., Manassas, VA 20110 www.didlake.org A private 501(c)(3) nonprofit organization
Company OverviewMemberships and CertificationsAbilityOne® Program — Maryland Works, Inc
Participant Since 1990 We are a proud member of Maryland Works. Through ourDidlake is a top producer in the AbilityOne® mission to create opportunities that enrich the lives of peopleProgram. We are a SourceAmerica®-affiliated with disabilities, we support their mission to promote economicnonprofit agency provider of employment and workforce development strategies that assure full inclusionopportunities for people who have significant of individuals with disabilities and other barriers to employment
disabilities. Through the program, we providebusiness service solutions for the federal SWaM Vendor — Virginia SWaM Programgovernment and employ hundreds of people with As a certified Employment Services Organization (ESO) vendordisabilities across our federal contracts. providing community-based employment services to individuals with disabilities, we are a qualified SWaM vendor
Proven Capability | Past PerformanceDidlake manages 35+ contracts worth over $80M annually
Federal Agency Contracts • Department of the Treasury• Consumer Financial Protection Bureau (CFPB) - Internal Revenue Service (IRS)• Department of Defense (DOD) • Department of Veterans Affairs - Army National Guard Readiness Center (ANGRC) - VA Maryland Health Care System (VAMHCS) - Defense Commissary Agency (DeCA) • General Services Administration (GSA) - Defense Information Systems Agency – Joint - Centers for Medicaid and Medicare Services Interoperability Testing Command (DISA – JITC) - Food and Drug Administration (FDA) Campus - Defense Logistics Agency (DLA) - National Capital Region Locations - Joint Forces Staff College (JFSC) • National Aeronautics and Space Administration - Naval Exchange Service Command (NEXCOM) (NASA) - Naval Facilities Engineering Command (NAVFAC) • National Institute of Science and Technology - Naval Medical Center (NIST) - U.S. Army War College - U.S. Transportation Command (TRANSCOM) State Agency Contracts - Washington Headquarters Services (WHS) — Pentagon • Maryland Aviation Administration (MAA)• Department of Energy (DOE) • Maryland Department of Transportation (MDOT)• Department of Health and Human Services (HHS)• Department of Homeland Security (DHS) County Contracts - U.S. Coast Guard (USCG) • Prince William County• Department of Housing and Urban Development (HUD)• Department of Justice (DOJ) City Contracts - District of Columbia Pretrial Services Agency • City of Manassas• Peace Corps S E RV I C E S OV E RV I E W Didlake employs 1,300 people at 20+ government agencies
Our competencies fall under the broader Total Facilities Management Services category in 3 distinct areas: Administrative and IT Facility Management Logistics Support Services Support Services Support Services • Administrative Specialties and • Building Operations and Maintenance • Shipping and Receiving Technical Support • Custodial and Recycling • Travel Department Operations • Document Scanning • Equipment Maintenance • Vehicle Logistics Management • Front Desk Security and Visitor Support • Grounds and Landscape Management • Warehouse Management • Full-Service Copy Center Operations • Preventative Maintenance • Supply Chain Management • Help Desk Services • Secure Mail Center Operations Didlake Delivers • 40 years of certified contract administration • Solutions aligned with industry standards and best practices • A financially solid and proven operational base • A dedicated employment base • Streamlined acquisition • A preferred source negotiation environment • Task orders for additional services directly tied to existing services • Realization of DFARS 219.703 credit toward small business goals • A comprehensive Total Quality Management process (TQM) • Industry certifications • Subject matter experts on staff Listening Developing Communicating Respecting Delivering Earning to your needs. solutions. clearly. your time. on schedule. your trust
NAICS Codes NIGP Codes• 236220 Commercial and Institutional • 90648 Historical Preservation Building Construction • 91039 Janitorial/Custodial Services• 488510 Freight Transportation Arrangement • 91520 Call Center Services• 488991 Packing and Crating • 91528 Electonic Information and Mailing Services• 492110 Couriers and Express Delivery Services • 91558 Mailing Services• 518210 Data Processing, Hosting, and (Including Addressing, Collating, Packaging) Related Services • 92038 Optical Scanning Services• 561110 Office Administrative Services • 95638 Library Services (Not Otherwise Classified) Services Overview• 561210 Facilities Support Services • 95815 Building and Facilities Management Services• 561410 Document Preparation Services • 95814 Fleet Management Services• 561439 Other Business Service Centers • 95882 Records Management Services (Including Copy Shops) (Including Document Management Technology Integration)• 561499 All Other Business Support Services • 95894 Warehouse Management Services• 561599 All Other Travel Arrangement and • 96264 Packaging and Wrapping Services Reservation Services (Including Shrink Wrapping)• 561612 Security Guards and Patrol Services • 98836 Grounds Maintenance• 561720 Janitorial Services (Including Mowing, Edging, Planting (Not Tree))CAGE: 1V159DUNS 095417929 A D M I N I ST R AT I V E A N D I T S U P P O RT S E RV I C E S NARA Certificate of Federal Records Management Training Our Expertise • Manage more than $10 million in administrative contracts • 20+ years of experience in file conversion tracing its roots back to microfilm • High-quality industry standard scanning technology • Secure scanning facility with restricted access • HIPAA compliance • 26 years of experience in government agency secure mail center operations • Subject matter expertise with certifications – Master Certification in Mail Communications (MCOM) – Executive Mail Center Management (EMCM) certification Core Competencies Document Scanning Services • Facilitated shipping services including USPS, UPS, FedEx, and DHL • Scan all size documents, in any format, to any file type in color, grayscale, or black and white • Distribute internal mail to include diplomatic pouch mail • Optical character recognition (OCR) • Update personnel in government database • Secure pickup, transport, return, or destruction • Resolve misdirected mail issues through government of documents database research • Adobe format indexing and bookmarking • Process classified, certified, registered, express, and accountable mail • Backfile document conversion • Day-forward document scanning Full Service Copy Center • Microsoft Azure, external hard drive, USB flash drive, • Manage copy and supply center order fulfillment or optical media: CD/DVD and distribution Secure Mail Center Operation Services Help Desk Services • Process incoming and outgoing mail/secure mail, • Provide help desk support services sort, and deliver Proven Capability | Past PerformanceDocument Scanning Services Secure Mail Center Operation and Administrative• Maryland Department of Transportation Speciality Services - Preparing, scanning, and verifying the digital • Peace Corps conversion of small business certification - Shipping medical supplies to Peace Corps volunteers in applications more than 70 countries - Processing 5,000 – 9,375 files per day at the - Operating secure mail center managing moving, shipping, customer’s facility packing, central receiving, and driver/messaging services• Maryland Higher Education Commission (MHEC) - Photocopying, duplication, lamination, data collection, - Scanning student transcripts to eliminate the faxing, shredding, and signage storage of over 500 file boxes helping MHEC • Department of Energy meet archival compliance and save money on storage space - Processing and delivering 3 million pieces of mail annually - Improving the ability of MHEC to readily respond - Delivering mail 3 times daily to 154 mail stops to individual requests for transcripts - Providing mailroom, copy center, and distribution support services for the headquarters• U.S. Coast Guard - Operating DOE secure mail centers in Washington, D.C
- Converting more than 25,000 files containing and Gaithersburg, MD over 1 million images in total - Photocopying, duplication, lamination, data collection, faxing, shredding, and signage Administrative & IT Support • DC Pretrial - Providing courier services — USPS, Office of Management and Budget, Government Printing Office - Functioning as the PSA general POC for receipt and Services distribution of supplies and merchandise - Delivering mail 3 times daily to various locations - Photocopying, duplication, lamination, data collection, faxing, shredding, and signage FAC I L I T Y M A N AG E M E N T S E RV I C E S Our Expertise • Large single campuses and multi-site operations • Comprehensive contract administration as both prime and subcontractor • Subject matter expertise with certifications – CFM/FMP, IFMA, ISSA Certified Expert (I.C.E.), PMP, PGMS, RBSM, and Licensed Herbicide/Pesticide Applicators • Systems knowledge - CMMS, DPAS, JPAS, RS Means, DCAA-compliant financial systems • Contract-specific quality control plans - Comprehensive Total Quality Management (TQM) process with KPIs - Continual improvement through ISO adoption • Environmental stewardship meeting LEED compliance - CIMS-GB green cleaning services help our customers achieve points under the LEED-Existing Buildings: Operations and Maintenance (LEED-EBOM) Green Building Rating System • Reduced risk through our proven safety program - Designated Safety Officers at each site - Employee training provided by OSHA-certified staff - On call 24/7 All levels of custodial service for 17 million sq.ft
Core Competencies • Administrative/IT Support Services • Light Construction • Audio/Visual Support – A/V/VTC • Lighting Repairs and Retrofits Classified and Unclassified • Logistics/Warehouse Management • Building Maintenance and Repair • Monitor and O&M of CCTV Systems • Carpentry • Office Systems Assembly • Catering Support • Plastering, Spackling, and Painting • Ceiling Tile/Carpet Installation/Replacement • Plumbing • Crating and Wrapping • Preventive Maintenance - Facilities and Equipment • Custodial Services • Secure Mail Center Operations • Document Management • Shipping and Receiving • Electrical O&M and New Installations • Unarmed Security Services • Emergency Generator O&M • UPS System O&M • Fleet Management and Maintenance • Visitor Support • Grounds Maintenance/Snow Removal • HVAC O&M Proven Capability | Past PerformanceCustodial | Recycling Services• GSA Facilities Program Support Division, Capital Region Location - Providing 24/7 custodial services - Expanding from 400,000 to over 800,000 sq. ft. during a 10-year tenure on the campus due to exemplary service - Providing historic preservation cleaning and Above Standard services - Processing personnel up to TS clearance• Department of Energy, James V. Forrestal Building - Providing custodial services for 3 buildings — 1,444,939 sq. ft
- Operating CMMS and TAMS - Providing Executive Level cleaning for the United States Secretary of Energy and staff• NAVFAC Mid-Atlantic, NAS Oceana/Dam Neck, NWS Yorktown, and Norfolk Naval Shipyard - Providing mobile custodial services across 5 bases — 2,959,916 sq. ft
- Overseeing a subcontractor for 2 additional sitesConsistent rating of “Exceptional”— Mid Atlantic Region Quality Surveillance Inspection DepartmentGrounds | Landscape Management Services• The United States Command of the Atlantic Fleet - Providing grounds maintenance and snow removal services for 535 acres at Sewell’s Point area locations in Norfolk, Dam Neck, and Virginia Beach - Delivering improved, semi-improved, and unimproved services Facility Management Services LO G I ST I C S S U P P O RT S E RV I C E S Our Expertise • Customized, efficient warehouse and supply chain management solutions with your financial target in mind • Proactive monitoring of industry changes in regulations to ensure total compliance • USPS Domestic and International Mail Manuals, U.S. Department of State Diplomatic Pouch Regulations, and U.S
Department of Defense Military Postal Service (APO) Regulations • Hazardous material packing/handling to ensure compliance with HAZMAT, IATA, DOT, and all other applicable freight forwarding regulations • Pharmaceuticals and medical supplies/equipment handling and shipping including cold chain • Systems knowledge - ELITE, WITS, Track It, CampusShip, CS Logic • Expedited and unique shipping requirements: FedEx, UPS, DHL, and other freight forwarders Core Competencies • Packaging and Wrapping • Packing and Crating • Moving and Facilities Services • Shipping and Receiving • Supply Chain Management • Travel Department Operations • Vehicle Logistics Management • Warehouse Management Proven Capability | Past PerformanceSupply Chain Management Services• Peace Corps Headquarters - Processing and forwarding documents to freight forwarders/carriers within 48 hours - Providing conformance/nonconformance notifications to PLS Overseas Support Specialist within 24 hours - Delivering first class mail within 3 hours of receipt and expedited mail within 2 hours - Coordinating and facilitating interagency office relocations - Providing shipping, packing, central receiving, event set-up, and courier servicesWarehouse Management Services• Department of Health and Human Services, Supply Service Center - Receiving, maintaining, picking, and packing 4,000 items to support day-to-day operations of nearly 4,000 customers around the world - Providing services for 2 warehouses - 250,000 sq. ft - Managing $7M valued inventory with 1,150 SKUs - Providing surge staffing for deployment of materials to support disaster efforts - Ensuring inventory placement accuracy equal to/exceeds 99.5% for non-hazardous items and 100% for hazardous and refrigerated itemsSurge staffing to support disaster efforts
Vehicle Logistics Management Services• Norfolk Vehicle Processing Center (VPC) - Processing over 4,000 vehicles annually - Accepting vehicles as authorized by the customer’s orders and in compliance with the Personal Property Consignment Instruction Guide - Accepting, verifying, and maintaining copies of required documentation - Inspecting vehicles to determine loss and/or damage between turn-in and pickup - Performing all required agriculture inspections, certifications, and U.S. Customs clearances in accordance with applicable laws and regulations Logistics Support Services Didlake, Inc. REGIONAL A D M I N I ST R AT I V E O F F I C E Swww.didlake.org Norfolk Administrative Office 8111 Shore Dr., Suite A Norfolk, VA 23518 757-583-6591CO RP O RAT E Glen Burnie Administrative OfficeH E A D Q UA RT E R S 802 Cromwell Park Dr., Suite C8641 Breeden Ave. Glen Burnie, MD 21061Manassas, VA 20110 By appointment only703-361-4195 866-361-4195 Printed by the UPS Store #6656 owned and operated by Didlake, Inc
The UPS Store #6656, 15000 Potomac Town Place, Suite 100, Woodbridge, VA 22191 www.theupsstore.com/6656 1/19
For inquiries, contact: Valerie Spencer, GWCMM, APMP, FMP Director of Business Development 703-361-4195 (Office) 571-330-9287 (Direct) [email protected]
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