Janitorial Service Scope Of Work Ifma
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Janitorial Service Scope of WorkReviewed By: ______________________________Approved By: ______________________________Version 3.0Date 08-08-07 Deleted: 2/21/04Author 1 Table of ContentsBackground .........................................................................................................3Scope of WorK ....................................................................................................4 The Housekeeping services to be provided are: ...............................................4 General Floor.................................................................................................4 Manufacturing aisles......................................................................................4 Restroom Cleaning ........................................................................................4 Restroom Touch up .......................................................................................5 Locker Room Cleaning ..................................................................................5 Break Area cleaning, Manufacturing floor......................................................5 Break Area cleaning, Administration Building ................................................6 Drinking Fountain and Eyewash Cleaning .....................................................6 General Administration Offices, Conference Rooms, Training Rooms, Common Area Cleaning ................................................................................6 Administration Employee side to be serviced on a six day schedule .............6 Manufacturing floor Office & Conference Room Cleaning .............................6 Medical / Hospital Cleaning (1st shift only) ....................................................7 Plant entrances, porches, outside break areas..............................................7 Guard Houses................................................................................................7 Window cleaning of Administration and Main Manufacturing Building ...........7 Window cleaning of all outlying site buildings ................................................8 Main Lobby area ............................................................................................8 Stairs .............................................................................................................8 Non-routine requests .....................................................................................8 Vice President and Plant Manager suites ......................................................8 Administration Live Plant Program (design to be provided by THE OWNER) .......................................................................... Error! Bookmark not defined
Facility Trash ................................................. Error! Bookmark not defined
Dunnage cleaning.......................................... Error! Bookmark not defined
Recyclables ...................................................................................................9 Facility Paved Areas ...................................... Error! Bookmark not defined
Natural Stone areas....................................... Error! Bookmark not defined
Spill recovery .................................................................................................9 Program Operation ........................................................................................9 Work not included ........................................................................................10 Service Philosophy and Objectives .................................................................10 Pillars of the Program......................................................................................10 Definitions .........................................................................................................3 Tasks and Requirements .................................. Error! Bookmark not defined
Management of Program.................................................................................10Reference Documents ......................................................................................11 2 BACKGROUNDThe Integrated Service Provider’s program will provide superior on-site service,product technology, application expertise, process knowledge, chemicalmonitoring techniques, effective service project management, overall processexcellence and cost control in support of the OWNER’s mission to be a worldclass manufacturer of automotive enginesDefinitions • THE OWNER – Company contracting the Contractor to manage the facility • Contractor – The Company hired by the owner to manage the facility • The Sub-Contractor-The designated Service provider for this scope who shall be responsible for administering the Service program as described in this specification, and any addenda. He/She shall administer the program within the parameters of the FSSP/THE OWNER operating systems
• OEM - Original Equipment Manufacturing • Co-Partner – The facility will have multiple contractors providing daily services to support the production needs of the facility. These contractors will be working as one team for one cause. Each contractor is a “Co-Partner of the other
• Criminal Background Check – The contractor will research each employee’s background for criminal records. That research will be a seven year record and will include any and all counties of residence for the past 7 years. No employee of any contractor will be permitted on the premises with a felony record, without written consent by the FSSP. The contractor will notify the FSSP of all instances where an employee is assigned to the facility and has a criminal record including misdemeanors, but excluding driving offenses. The contractor will ensure that the resident history accounts for all period of time for the past 7 years
• Drug Test Policy – Each contractor is required to have a drug testing policy in place. That Drug testing policy will include drug testing prior to working on THE OWNER property, and drug testing for any individual involved in a work place accident resulting in personal injury and/or asset damage. Drug testing policy should include random drug testing
3 SCOPE OF WORKThe Housekeeping services to be provided are:General Floor • Administration hallways and aisles • Daily, dry mop, Wet mop hard surfaces • Daily, vacuum, spot clean carpeted surfaces • Weekly, Change Matting (mat cost in Janitorial contract) • Monthly, buff / burnish hard surfaces • Monthly, Damp refresh carpeted areas • Semi-Annually, shampoo / extract carpeted surfaces • Semi-Annually, Clean and wax vinyl tile surfacesManufacturing aisle Floors • Daily, Sweep and power scrub all aisle ways once per shift
Note: The plant floor services are a special non-scuff poly that require specialized cleaning techniques and brushes to be followed by the Integrated Service Provider. Cleaning under and around machines is not in scope
Restroom Cleaning o Frequency, Daily, once per shift (Described in Standard work instruction posted in restroom along with schedule to initial) • Clean and sanitize Restroom Floors – Sweep, damp mop with a germicidal solution • Clean and Sanitize Sinks and Countertops • Spot clean stall walls and doors, report inappropriate graffiti to security. (do not use muriatic acid cleaners on stainless steel) • Empty trash, spot clean containers, reline with appropriate size trash bag • Clean Restroom mirrors • Clean/Disinfect Dispensers restock all dispensers (Toilet Seat Liner, Tissue, Paper Towel, Feminine hygiene, etc.) • Spot Clean/Disinfect Walls / doors • Clean all horizontal surfaces
Weekly 4 • Brush clean / vacuum air exchange vents
• Monthly, Mechanically clean restroom floor surfaces • All cleaning steps will be transferred to a standard work instruction sheet and mounted on back of door with schedule of cleaning
Quarterly • Change batteries in dispensers if requiredRestroom Touch up o Frequency, Daily, One time per shift • Check and spot sweep/clean floor surfaces • Check restroom stock & restock if necessary • Check trash levels & restock if necessary • Closets will be clearly labeled where all supplies and tools go
Locker Room Cleaning • Frequency, Daily, One time per shift • Clean and sanitize Locker room Floors – Sweep, damp mop with a germicidal solution • Clean and Sanitize Sinks and Countertops • Spot clean walls and doors, report inappropriate graffiti to security
• Empty trash, spot clean containers, reline with appropriate size trash bag • Clean mirrors • Clean/Disinfect Dispensers, restock all dispensers • Spot Clean/Disinfect Walls / doors • Clean all horizontal surfaces
• Weekly, Brush clean / vacuum air exchange vents
• Monthly • Mechanically clean floor surfaces • Sanitize bench surfaces • Weekly, clean locker tops, spot clean exterior surfacesBreak Area cleaning, Manufacturing floor • Frequency, Daily, three times per shift after breaks and lunch • Empty trash as required, spot clean containers, reline with appropriate size trash bag • Remove debris from tables and shelves and sanitize • Sweep and sanitize floor surfaces • Clean, with disinfectant, all phones/booths
• Weekly, Scrub floor surfaces 5 Break Area cleaning, Administration Building • Frequency, Daily, three times per shift after breaks and lunch • Empty trash as required, spot clean containers, reline with appropriate size trash bag • Remove debris from tables and shelves and sanitize • Sweep and sanitize floor surfaces • Clean phone booths
• Weekly, buff / burnish floor surfaces • Semi-Annually, Scrub and recoat floor surfacesDrinking Fountain and Eyewash Cleaning • Daily, one time per shift, clean and sanitize all drinking fountains, Emergency Showers, and eyewash stations
(Initial and date master schedule for these activities)General Administration Offices, Conference Rooms, Training Rooms, CommonArea Cleaning • Daily, vacuum / spot clean carpeted surfaces and mats • Daily, dust mop / wet mop hard floor surfaces • Daily, empty trash, spot clean and reline containers • Daily, clean cleared horizontal surfaces, windowsills
• Weekly exchange matting • Monthly, clean/vacuum air return grilles and vents • Semi-Annually, Shampoo carpeted areas • Semi-Annually, Scrub and wax vinyl tile surfaces • Semi-annually, vacuum of all chairsAdministration Employee side to be serviced on a six day schedule • Daily, vacuum / spot clean carpeted surfaces and mats • Daily, dust mop / wet mop hard floor surfaces • Daily, empty trash, spot clean and reline containers • Daily, clean cleared horizontal surfaces, windowsills • Weekly exchange matting • Monthly, clean/vacuum air return grilles and vents • Semi-Annual, Shampoo carpeted areas • Quarterly, Scrub and wax vinyl tile surfaces • Semi-annually, vacuum of all chairsManufacturing floor Office & Conference Room Cleaning • Daily, dust mop / wet mop hard floor surfaces and mats • Daily, empty trash, spot clean and reline containers • Daily, clean cleared horizontal surfaces, windowsills • Weekly exchange matting • Monthly, clean/vacuum air return grilles and vents 6 • Semi-Annually, Scrub and wax vinyl tile surfaces • Semi-annually, vacuum of all chairsMedical / Hospital Cleaning (1st shift only) • Daily, remove non-infectious trash. ( infectious waste to be handled by medical personnel) • Daily, dust mop and sanitize floor surfaces
• Daily, medical restroom cleaning requirements are the same as those found in Restroom Cleaning section • Daily, clean and sanitize all fixtures, mirrors
• Daily, Damp wipe with a germicidal solution all cleared horizontal surfaces, window sills • Weekly exchange matting • Monthly, buff / burnish hard surfaces • Semi-Annually-mechanical scrub and refinish floors
Plant entrances, porches, outside break areas • Frequency, Daily, one time per shift • Daily, Sweep porches, steps • Empty trash containers, spot clean, reline with appropriate size liner, and empty and clean cigarette urns
• Remove gum form sidewalks and break area cement
• Police area for loose debris
• Clean entrance glass • Empty trash, spot clean and reline containers • Sweep and wet mop floor surfaces • Vacuum runnersGuard Houses • Daily, Sweep and mop floor surfaces and matting • Daily, Empty trash, spot clean containers and reline • Weekly exchange matting • Quarterly, Scrub and wax vinyl tile floor surfaces (Note: All other routine cleaning of the house will be performed by security personnel occupying the building.)Window cleaning of Administration and Main Manufacturing Building • Daily-Spot clean all interior windows in the administration area and plant offices
• Monthly-Clean exterior of all plant offices • Monthly, Spot clean interior partitions and window surfaces • Quarterly, Clean interior partitions and window surfaces 7 • Quarterly, Clean interior surfaces of exterior windows • Quarterly, Clean the outside of all exterior window surfaces
Window cleaning of all outlying site buildings and exteriordoors • Semi annually, Clean exterior window surfaces inside and outMain Lobby area • Daily, vacuum / spot clean carpeted surfaces and matting • Daily, clean and blow the exterior sidewalk approaches and empty cigarette containers
• Daily, dust mop / wet mop hard floor surfaces • Daily, empty trash, spot clean and reline containers • Daily, clean cleared horizontal surfaces, windowsills
• Daily, clean door glass, vestibule glass • Daily, vacuum runners • Daily, clean tables and other lobby furniture • Weekly, buff / burnish hard floor surfaces • Weekly, clean/vacuum air return grilles and vents • Weekly, exchange matting • monthly vacuum all chairs • Quarterly – Clean all interior windows • Annually, Shampoo carpeted areas • Annually Scrub and wax vinyl tile surfacesStairs • Daily, sweep down stairs / spot mop & remove gum • Weekly, mop floor surfaces
• Weekly exchange mattingNon-routine requests • Daily, each shift • Provide cleaning of “meeting” rooms in between scheduled use
• Provide additional attention to lobby and entrance areas during poor weather conditions
• Provide spill cleanup of janitor responsible areaVice President and Plant Manager suites • Daily, vacuum / spot clean carpeted surfaces • Daily, dust mop / wet mop hard floor surfaces • Daily, empty trash, spot clean and reline containers • Daily, clean cleared horizontal surfaces, windowsills
• Daily, clean door glass • Daily, vacuum runners 8 • Daily, clean tables and other furniture • Daily, restroom cleaning requirements are the same as those found in restroom Cleaning section • Weekly, buff / burnish hard floor surfaces • Monthly, clean/vacuum air return grilles and vents • Monthly, vacuum all chairs • Annually, Shampoo carpeted areas • Annually Scrub and wax vinyl tile surfacesOutbuildings and Substations • Quarterly, Damp mop all floor surfaces • Quarterly, dust and wipe down surfaces
Recyclables • The Integrated Service Provider will collect, and transport to a designated pickup or storage sight designated within the facility
Spill recovery Janitorial Service Integrated Service Provider to provide spill recovery services (equipment) to rapidly enable a major spill to be recovered. (200 plus gallons). This will be considered extra work
Floor Mats Janitorial company will manage and carry the cost for all walk off matting
The plan will consist of a map of all locations with each mat numbered. Acorresponding schedule will list size and frequency of change. This plan will besubmitted and approved by contractor
Program Operation • Continuously benchmark all service functions; recommending alternative, innovative products and technologies for continuous improvement
• Provide superior inventory management and control
• Initiate continuous improvement project activities
• The Janitorial Integrated Service Provider is to apply its service application expertise to recognize, suggest, and jointly implement cost reduction projects. All project activities must include a business plan which will define, prioritize, and detail key implementation steps. Project expectations and priorities shall be jointly prepared with the FSSP team. Each cost reduction project activity should be captured using written living documents, complete with financial justification and expected results. The Janitorial Integrated Service Provider Manager shall maintain and update quarterly a list of specific continuous improvement plans (CIP’s) to be jointly implemented during the 9 life of the contract. These CIP’s will include strategies for improving plant operations, timetables, estimates of resources and savings, along with priorities
• Participate as a working partner in designated OWNER committees and meetings
Work not included • Roof • Production Machining Area’s - personnel will service production area floor surfaces around machines and empty waste receptacles (trash cans) into area hoppers. Integrated Service Provider will service aisles and common areas and collect and empty trash hoppers
Service Philosophy and Objectives • The OWNER and Contractor strives to create a clean, safe, and professional environment throughout the company. This culture is present in every operational process. Every employee shares this belief and incorporates this attitude into their daily work practices. By maintaining this culture, each employee contributes to the common goal of maintaining an injury free, productive workplace
Pillars of the Program The Housekeeping Department will provide multiple programs to meet service objectives. The program will include; • Implement lean practices
• Training Programs • Department auditing • Train the trainer • Benchmarking and tracking performance • Others as determined necessary to meet THE OWNER goalsManagement of Program Supplier shall retain one full time Janitorial Service Team Leader for the duration of the contract. It is expected that the Janitorial Service Team Leader shall be accountable for all daily activities. The Janitorial Service Team Leader must meet the following minimum requirements: Demonstrated performance and proficiency in Janitorial Service Contract Management 10 Minimum of three (5) years experience in Janitorial Service Contract
Effective leadership and interpersonal skills, positive attitude Demonstrated effective organizing and planning skills
Available 24 hours a day, 7 days a week, if necessary Demonstrated proficiency with Microsoft Office software Excellent communication skills and the ability to influence various personnel levels Excellent problem solving and conflict resolution skills The successful Service Manager will develop active working relationships with the various THE OWNER Operations business teams and become an integral part of the manufacturing and support operations
SUPPORTING DOCUMENTS• Janitorial Service Process Flow• Special Terms and Conditions• Contractual Requirements• Manpower Schedule• Work Schedule• Chemical List• MSDS Log• Employee I-9 forms if required• Service Report• Weekly Schedule• Contract Conditions• Special Conditions• Authorization to proceed• Customer Survey• Incident investigation• Pre-job Planning and Safety Talks• Utility Interruption form• Standard Work Instructions 11
The Integrated Service Provider. Cleaning under and around machines is not in scope. Restroom Cleaning o Frequency, Daily, once per shift (Described in Standard work instruction posted in …
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Frequently Asked Questions
What is the scope of work for an integrated service provider?
• The Integrated Service Provider will provide all equipment and supplies necessary to perform all duties as outlined in this scope of work. Such equipment and supplies shall remain the property of the Integrated Service Provider. • Such chemicals shall be approved though the OWNER approval
What is the scope of facility management?
Then, the current scope is summarised to show that FM is an intermediary and integrating agent, working to reconcile the demand and supply sides of facilities in one organisation. Facility managers are expected to be knowledgeable and to have mastered a broad range of administrative and leadership skills.
What are the housekeeping services to be provided?
The Housekeeping services to be provided are: General Floor • Administration hallways and aisles • Daily, dry mop, Wet mop hard surfaces • Daily, vacuum, spot clean carpeted surfaces • Weekly, Change Matting (mat cost in Janitorial contract) • Monthly, buff / burnish hard surfaces