Instructions For Resolving Dts Log In Issues Us Department

Summary

Version 1, 5/18/10
DEFENSE TRAVEL
MANAGEMENT OFFICE
Instructions for Resolving DTS Log in Issues
If you are encountering issues logging in to DTS, please take the following steps. If you are still having issues
logging in after completing these actions, please contact the Travel Assistance Center by calling 1-888-Help-1-Go
(888-435-7146) or by submitting a help desk ticket through the Tickets section of Travel Explorer (TraX)
(www.defensetravel.dod.mil/passport). If calling from overseas, use DSN 312-564-3950 or dial 809-463-3376
(wait for the beep) then dial 1-888-Help1Go (888-435-7146)

I. GENERAL INSTRUCTIONS
If you receive a blank page with the DTS logo at the top and the status bar in the lower left corner (that
indicates that the page load has completed by displaying the word “Done”), you should:
1. Uninstall and re-install JAVA
a. Open the Control Panel by clicking the Windows Start button, then Control Panel

b. Go to Add/Remove Programs or Programs and Features depending on the operating system

c. To uninstall Java, highlight each item that has Java in its title, then click the “Remove” button

d. Go to www.java.com and click the button “Free Java Download,” which will install latest version
of JAVA

2. Ensure that JAVA version 1.6 was successfully installed
a. On the internet web browser top toolbar, go to TOOLS>INTERNET OPTIONS>ADVANCED and
ensure that the JAVA box is checked

***If you do not have administrative rights to install or uninstall programs, contact your local IT
department to complete these actions for you

If you receive a “Problem getting security information from computer” or “Certificates are invalid or expired”
error message, you should:
1. Remove all old certificates
a. On the internet web browser top tool bar, click on TOOLS>INTERNET
OPTIONS>CONTENT>CERTIFICATES
b. Highlight the certificates then click the “Remove” button

c. After they have been removed, reload the certificates again using Active Client software. If you
have problems reloading the certificates, please create a ticket with the TAC as described in the
last paragraph above

2. Delete the applet for DBsign Universal Web Signer that was installed on the computer
Document compiled by The Defense Travel Management Office 1
DTS Software Update Information Version 1, 5/3/10
a. For XP users, delete the “Gradkell Systems Inc.” folder. This folder is located at C:\Documents
and Settings\(username)\Application Data\ and can be deleted by navigating to that location
using Windows Explorer

b. For Vista and Windows 7 users, delete the “Gradkell Systems Inc.” folder located at
C:\Users\(username)\AppData\LocalLow\. That folder should be deleted using Windows
Explorer as described above

Document compiled by The Defense Travel Management Office 2

A. Open the Control Panel by clicking the Windows Start button, then Control Panel. b. Go to . Add/Remove Programs. or . Programs and Features. depending on the operating system . c. …

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Frequently Asked Questions

How do i get help from dts?

If calling from overseas, use DSN 312-564-3950 or dial 809-463-3376 (wait for the beep) then dial 1-888-Help1Go (888-435-7146). I. GENERAL INSTRUCTIONS If you receive a blank page with the DTS logo at the top and the status bar in the lower left corner (that indicates that the page load has completed by displaying the word “Done”), you should:

Does your browser meet dts requirements?

Your browser meets DTS requirements. Military members and DoD Civilian personnel can book official travel and manage travel expenses. Need Help Accessing DTS? with all the reservations you need, estimate expenses, and request advanced payments There are no DTS Notices available.

Are there dts notices available?

Need Help Accessing DTS? with all the reservations you need, estimate expenses, and request advanced payments There are no DTS Notices available.

How do i contact the us department of defense travel explorer?

Travel Explorer (TraX) (www.defensetravel.dod.mil/passport). If calling from overseas, use DSN 312-564-3950 or dial 809-463-3376 (wait for the beep) then dial 1-888-Help1Go (888-435-7146).