Fujitsu software enterprise service catalog manager v18

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Summary

FUJITSU Software
Enterprise Service Catalog Manager V18
Introduction
April 2019
Fujitsu Enabling Software Technology GmbH
Just-add-water
FUJITSU ISV Cloud Program
Copyright 2019 FUJITSU EST
Contents
 Challenges in the Cloud
 Product Overview
 Key Features and Benefits
 Use Cases / References
2 Copyright 2019 FUJITSU EST
Challenges in the Cloud
3 Copyright 2019 FUJITSU EST
Challenges in the Cloud
SaaS Offerings Internal Services IaaS & Managed Servers
Consume Supply Consume Supply
Consume
ENTERPRISE DEVELOPMENT
DEPARTMENT DEPARTMENT IT DEPARTMENT
Today, companies face the following challenges: Customer Service?
Governance ?
 How to offer an easy-to-use self-service portal for IT services? Control ?
Cost Transparency ?
 How to guarantee IT governance?
 How to control the purchase and usage of services?
CIO
 How to control the costs for IT services and software?
4 Copyright 2019 FUJITSU EST
Needs of Service Providers and CIOs
Service Provider‘s Challenges
How to ensure
How to achieve visibility How to provide simplest interoperability and
and market positioning for possible service booking and compatibility of my offering
my offering? provisioning? with other solutions?
CIO‘s Challenges
How
How to make offerings fit How to efficiently manage How to allow new offerings
together and fit the process of access rights to all services to be tested in a controlled
my corporation? used within my corporation? environment?
5 Copyright 2019 FUJITSU EST
Product Overview
6 Copyright 2019 FUJITSU EST
Deliver Cloud Services With This Product
IT DC &
OPERATIONS CIO Business User
„Let me supply „Let me keep transparency and enable „Let me easily find,
services with low business user with new cloud services“ consume and control
effort“ cloud service offerings“
Standardize IT offering and automate its delivery
7 Copyright 2019 FUJITSU EST
Fujitsu Enterprise Store (ESS)
BUSINESS USER CIO
„Let me easily find, consume and
„Let me keep transparency and
control cloud service offerings“
enable business
with new cloud services“
External & Legacy Apps Private & Public
Infrastructure
PaaS
„Let me supply services
with low effort“ IT
DEVELOPMENT
Link Business and IT
8 Copyright 2019 FUJITSU EST
Open Source Since Oct. 2015
 Customer can download and
use the software for free
 Support, maintenance and
professional services can be
http://openservicecatalogmanager.org
purchased at Fujitsu
 Subscription from Q1’2016
 Classic license and support model
until then
 Existing customer will be migrated
Copyright 2019 FUJITSU EST
Key Features and Benefits
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Key Features
Service portal
 Single, flexible solution store experience to business users
1  Offer cloud services within an interactive service catalog
 Create and manage service catalogs
 Customizable view for subscriptions to display additional service information
Supplier portal
2  Build, govern and support a hybrid cloud service-based ecosystem
 Define service offerings including flexible price models
 Provide customization features to brand service catalogs
Account and subscription management
3  Manage individual users, accounts, roles, and logins
 Provide account management capabilities for departments
Metering and auditing
4  Collect data based on usage of services as a basis for billing and reporting
 Support invoicing and create reports for service users
11 Copyright 2019 FUJITSU EST
Components
USER BRAND IDENTITY ACCOUNT
PORTALS MANAGEMENT MANAGEMENT MANAGEMENT
Customer & Layout customization User management, Handling individual
administration for the own branded single sign-on & users, accounts,
portals customer portal access control roles, and logins
PROCESS TENANT
CONTROL PROVISIONING
Integrate organization- Provisioning service
specific processes tenants
SERVICE
REPORTING
PROVISIONING
Offer comprehensive Creating service
reports for providers & users
service users
PAYMENT BILLING EVENT SUBSCRIPTION
MANAGEMENT MANAGEMENT
Invoice creation & Collect billing data Record events to Managing service
reporting for service for the creation of support metering subscriptions
users customer invoices and auditing
12 Copyright 2019 FUJITSU EST

Service Catalog Manager, companies can raise their IT operational efficiency and enhance the convenience of hybrid cloud services. The platform supports various usage scenarios, for …