Dell Quiz Section 4 Overview
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Dell Quiz Section 4Troubleshooting1. Which is the easiest way to verify the functionality of motherboard during memory failure?* A. By swapping the system board B. By removing the memory module C. By reinstalling the OS D. Check the PSU Built in Self-test test button *Answer found on page 31 in troubleshooting2. Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage.* A. PSU BIST B. MpMemory C. MemRx D. ePSA *Answer found on page 9 in troubleshooting3. What could be the issue if the system does not load into the operating system despite passing the ePSA?* A. Corrupt or missing operating system B. Failed system board
C. Failed hard drive
D. Failed memory module
4. How can you check if the hard drive is detected when the system is not booting into the operating system?* A. Go to BIOS B. Open the Chassis and check
C. From within the Windows (or other) operating system
D. The HDD indicator light or LED
*Answer found on slide 12 in troubleshooting
5. is a condition in which one or more drives in a RAID array contains data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal or any other reason.* A. Double Fault B. Foreign Configuration C. Predictive Drive Failure D. Foreign Disks E. None of the above *Answer found on page 16 in troubleshooting Dell Quiz Section 4 (continued)Troubleshooting6. What is Thermal grease?* A. Thermal grease is a substance used to manage better heat conduction between two surfaces such as processor & System board
B. Thermal grease is a substance used to manage better heat conduction between two surfaces such as processor & heatsink
C. Thermal grease is an adhesive liquid used to fix small parts on the system board
D. None of these answers are correct
*Answer found on page 197. Circle all that apply: Which of the following statements are true about the New PSU PIST?* A. During PSU PIST, If PSU LED light will stay ON - PSU is functioning properly B. Ensure to disconnect the AC power cord from the PSU before starting the PSU BIST C. To start the PSU BIST: Plug in the AC power cord & note the LED lights status D. To restart the PSU BIST: Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then plug-in the AC power cord *Answer found on page 25 in troubleshooting8. Circle all that Apply: You are fixing a computer running on Windows 8.1 and it is not booting. Which of the BIOS settings will you change?* A. Change Boot Mode to UEFI B. Enable Secure Boot C. Re-enter the Window DPK key D. Enable Legacy Option ROMs *Answer found on page 37 in troubleshooting9. The LCD has passed the BIST, but there is still a no video problem. What other components should be checked and in what order?* A. LCD cable, inverter board, system board B. System board, inverter board, LCD cable C. Power button, inverter board, system board D. Coin cell battery, system Board, LCD inverter *Answer found on page 41, 45, 4610. How to initiate RTC reset?* A. Connect System to an AC power -> Keep the system in a power off state -> Press & hold the Windows key for 25 seconds -> Release the power button to initiate RTC Reset B. Connect system to an AC Power -> Power on system -> Press F12 for boot Menu -> Select Diagnostics C. Connect system to an AC power -> Keep the system in a power off state -> Press & hold the power button for 25 seconds -> release the power button initiate RTC Reset D. Unplug AC power -> Keep the system in a power off state ->disconnect system battery -> press power button for 25 seconds to initiate RTC Reset *Answer found on page 60 in troubleshooting Dell Quiz Section 4 (continued)Troubleshooting11. Circle all that Apply: Which of the following items that are not affected by the RTC reset.* A. Service Tag B. Admin Password C. Ownership Tag D. Enable Legacy options ROMs E. The Boot List F. System Password G. Secure Boot enable H. Asset Tag *Answer found on page 60 in troubleshooting12. When should you use RTC Reset?* A. To recover from NO POST/No Boot B. To recover from No Video/No POST C. To recover from No Power/No Video D. To recover from No Boot/No Power *Answer found on page 60 in troubleshooting13. Circle all that apply: What should the technicians do before replacing any suspected failed part in a no POST situation?* A. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings
B. Re-run diagnostics sequences with removal of individual parts to isolate issue
C. Replace the suspected failed part immediately D. Reseat parts and cables *Answer found on page 50, 53, and video on 57 in troubleshooting14. How do you perform a Latitude Self-Heal Recovery?* A. Plug-in the AC adapter and power on the system -> enter BIOS and to launch the Self-Heal recovery
B. Unplug the AC adapter & remove primary battery -> Release the flea power -> Plug-in the AC adapter
C. Unplug the AC adapter & remove primary battery -> Disconnect coin-cell (CMOS) battery -> Release the flea power -> Plug-in the AC adapter D. Unplug the AC adapter -> Release the flea power -> Plug-in the AC adapter *Answer found on page 64 in troubleshooting15. Circle all that Apply: Which of the following statements are true about Latitude Self-Heal recovery?* A. Before replacing system board preform self-heal as a mandatory step B. When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple of times (watch for the LED lights (power, Wi-Fi, HDD, etc...)) C. Self-heal is supported on Latitude, Inspiron, and Vostro NB D. Upon successfully completing self-heal, the system will power on with the Dell logo *Answer found on pages 62, 64, and video on 65 in troubleshooting Dell Quiz Section 4 (continued)Troubleshooting16. Circle all that apply: The BIOS Recovery 2 does not support recovery from .* A. Solid State Drive (SSD) B. Hybrid Solid State Drive (SSD) C. Encrypted Hard Drive D. Hard Disk Drive with password set *Answer found on page 68 in troubleshooting17. Circle True or False: BIOS Recovery 2 Does not support trigger from touch panel.* A. True B. False *Answer found on page 68 in troubleshooting18. Which of the following is the correct way to trigger BIOS Recovery 2?* A. For desktop platform, turn on the PC and hold down “CTRL + Esc” key
B. For desktop platform, turn on the PC and keep tapping on the key F2
C. For desktop platform, turn on the PC and hold down “CTRL + ALT + DEL” key
D. For desktop platform, turn on the PC and keep tapping on the key F12
*Answer found on page 69 in troubleshooting option 119. What should a user do to preserve BIOS settings before recovering the system?* A. BIOS setting is automatically saved
B. No option to preserve BIOS settings
C. Set the “Reset NVRAM” option to “Disabled” before starting the recovery process
D. Back up and copy the BIOS file into an external USB key
*Answer found on page 68 in troubleshooting option 720. Circle all that apply: Which of the following platform uses both key and button sequence Trigger? Select the correct responses and click submit.* A. Desktop B. Detachable platform C. Notebook D. Convertible platform *Answer found on page 69 in troubleshooting option 421. If recovery image from both system’s primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select?* A. Recovery Image from external USB Key B. None of these answers are correct C. Recovery Image from system’s primary hard drive
*Answer found on page 71 in troubleshooting video Dell Quiz Section 4 (continued)Troubleshooting22. BIOS Recovery 2 from Hard Drive option can be disabled in ?* A. DOS B. Windows C. No options to disable BIOS Recovery 2 from Hard Drive D. BIOS *Answer found on page 68 in troubleshooting option 623. What is BIOS Auto-Recovery?* A. BIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS
B. BIOS Auto-Recovery is a manual recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is disabled in BIOS
C. BIOS Auto-recovery is an automatic recovery process when system as a NO Boot issue, provided the BIOS auto-recovery feature from hard drive is enabled in BIOS
D. BIOS Auto-Recovery is a manual recovery process occurred if BIOS image integrity is failed while booting
*Answer found on page 73 in troubleshooting24. How do you enable BIOS Auto-Recovery?* A. Power on system --> Press and hold down Esc + Ctrl B. Click Maintenance under BIOS Settings --> Select BIOS Recovery --> Uncheck BIOS Recovery from Hard Drive --> Check BIOS Auto Recovery --> Click Apply --> Exit C. Click Maintenance under BIOS settings --> Select BIOS Recovery --> Check BIOS Auto Recovery --> Click Apply --> Exit D. Click Maintenance under BIOS Settings --> Select BIOS Recovery --> Uncheck --> BIOS Recovery from hard drive --> Click Apply --> Exit *Answer found on page 73 in troubleshooting
19. What should a user do to preserve BIOS settings before recovering the system?* A. BIOS setting is automatically saved. B. No option to preserve BIOS settings. C. Set the “Reset …
