10 Service Catalogue Management Pink Elephant
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10. SERVICE CATALOGUE MANAGEMENT Topic/Question10.1 Service Descriptions Does the tool accommodate service descriptions? -----------------------------------------------------------------------------------------------------------------------------10.2 Mapping the Catalogue Does the tool enable a view of the service catalogue (with links and dependencies)? -----------------------------------------------------------------------------------------------------------------------------10.3 Service and Technical Catalogues Does the tool distinguish between a service and technical catalogue? Given they are for different audiences, this is an important distinction
---------------------------------------------------------------------------------------- -------------------------------------10.4 Technical Catalogue Does the tool show the technical components (CI's) that are used to deliver any specific service? This may require integration with the CMDB
-----------------------------------------------------------------------------------------------------------------------------10.5 Request Fulfilment Link Does the tool integrate with request fulfilment such that user orders can be placed electronically? -----------------------------------------------------------------------------------------------------------------------------10.6 Electronic Access Can users/staff access the service catalogue electronically? That is as an intranet or web service
-----------------------------------------------------------------------------------------------------------------------------10.7 Access Permissions Does the tool have controls that prevent unauthorised access?10.8 Access Instructions Does the tool enable access instructions to be documented as part of the service catalogue? ----------------------------------------------------------------------------------------------------------------------------- ITIL® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited
1 10.9 Catalogue Integration Does the tool have the ability to assign different status codes as it progresses through the device lifecycle? -----------------------------------------------------------------------------------------------------------------------------10.10 Catalogue Structure Does the tool enable the design of the catalogue through a structure within the tool? Eg, a framework to accommodate the content
---------------------------------------------------------------------------------------------------------- ------------------- ITIL® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited
10.3 Service and Technical Catalogues Does the tool distinguish between a service and technical catalogue? Given they are for different audiences, this is an important distinction. ----- 10.4 …
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At Pink Elephant, we believe that a sustainable, long term relationship between business and IT are instrumental in developing innovation, automation and change in your business. We pride ourselves on improving the quality of IT services by applying recognised best practice frameworks and standards.
What is a service catalogue and why is it important?
The Service Catalogue is an invaluable resource to the business. It plays a crucial role as the point of access to all products and services offered by IT and other departments. A Service Catalogue is used to define what an IT department does (and does not)…
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