Incontact Customer Service

CXsuccess self-service. All NICE customers receive self-service support with their service at no-charge, standard with every agreement: Global 24/7/365 omnichannel support with enhanced cross-functional technical collaboration. One-stop Customer Community with self-service tools. Your choice of self-paced eLearning and resources.

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Configure contact center analytics for CXone using Salesforce Einstein. CXone Attendant. Corporate directory, voicemail, and call forwarding. Auto Attendant. Set up voicemail and automatic extension routing. Feedback Management. Customer experience management. CXone Enlighten AI Routing. AI-powered smart routing solution. MAX. Handle contacts

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(801) 320-3200

The company provides call center software and an enterprise-class telecom network for a complete customer service operation. Small and midsized departments use inContact for handling inbound and outbound customer service calls, as well as connectivity services and workforce optimization.

Employees: 1.1K
Phone: (801) 320-3200
Location: 75 W Towne Ridge Pkwy 1, Sandy, 84070-5528, UT

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(877) 598-3999

Cloud-based contact center solutions from inContact can help you deliver the best possible customer service. Learn more: (877) 598-3999.

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877.251.5554

InContact - Momentum Telecom Momentum Telecom Solutions Resources Partners Why Momentum Contact Us Call Today! 1.877.251.5554 Partner Login Customer Login News Careers Payments Support Get Started Momentum Telecom Unified Communications and Contact Center Solutions for Business

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Monday – Friday: 9:00 AM – 7:00 PM EST. Login to your iContact account to chat with our support representatives today. Increase Inbox Delivery and Opens. Decrease Unsubscribes and Spam Complaints. Email delivery is a big challenge for every digital marketer. Many email and automation service providers can’t work with deliverability

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The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers.

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We have been an inContact customer for 8+ years. While there have been growing pains with service reliability, support, etc. we now view inContact as a strategic partner rather than just a vendor. For our call center, we use inContact for the following - ACD, IVR, Outbound Dialing, Workforce Management, Quality Management, Gamification, and

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prove that you hold a current eligible concession card if your InContact service is disconnected and you ask to have it reconnected at the same premises or you ask for a new InContact service at other premises. 2.7 From 2 April 2014, if you are new InContact customer, you will be able to have the InContact service for up to 12 months.

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We recently signed our 2nd 3-year contract with Nice-InContact. The 2nd implementation was just as smooth as the 1st (migrated to Userhub vs. Central). After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including: - Agent Experience: The MAX softphone is intuitive really easy to use.

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“As customer service channels continue evolving, companies need to meet customers where they are, whether it is on the phone, email or …

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Utilise the full potential of InContact – our sales support platform. Manage the customer acquisition and service process effectively. Analyse, modify, and automate processes to grow your business with us. An ideal process changes constantly, and thus, it is impossible to attain.

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Customer experience management. Performance Analytics for Salesforce Einstein. Configure contact center analytics for CXone using Salesforce Einstein. MAX. Handle contacts with the integrated CXone web app. Agent for Salesforce. Use …

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Call center software allows for more streamlined customer communication, personalized support, and real-time analysis of agent productivity.. According to the NICE inContact company website, Omdia ranked this provider as the #1 multichannel cloud contact center solution for 2020-2021, while Gartner’s Magic Quadrant awarded it the highest overall …

Estimated Reading Time: 9 mins

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The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.

Operating System: Web App

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+1 (919) 957-6150

Our team is here to help. Call our Sales Team +1 (919) 957-6150 Contact Support Need technical help or have questions about email strategy? Our award-winning customer support team is ready to help. Support page iContact HQ: 2121 RDU Center …

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customer service o Less than half of consumers are satisfied with their experience, regardless of channel o 67% of customers still prefer agent-assisted customer service with phone, email, and online chat leading the way; only 33% prefer self-service o 72% expect companies to know their purchase history

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Frequently Asked Questions

What is incontact used for?

Small and midsized departments use inContact for handling inbound and outbound customer service calls, as well as connectivity services and workforce optimization. Its inCloud Apps allow customers to specify and deploy services that are pre-integrated into the inContact platform.

What is incontact call center software?

NICE inContact call center software allows information technology support and help desk teams, customer service departments, retail telemarketing companies, and others to provide more personalized customer interactions without losing valuable time to routine tasks and miscommunication.

How do i contact nice incontact sales?

Contact NICE inContact Sales at 1.866.965.7227 for the current contract terms and conditions which govern the use of the software.

What are the pros and cons of incontact?

PROS: InContact is an easy to use and reliable call center service. It is cloud-based and enables us to quickly route calls to the right people. The IVR system is great for self-service and for routing calls. CONS: I have no complaints as the system fulfills all our needs and expectations.


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