Ikea Customer Service Is Terrible

What are your views on IKEA's customer service? Or customer service in general? 2 hour wait on the phone, 3 weeks response time to emails? Any good or bad stories to share, about customer service

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888-888-4532

GetHuman-310165: Yes I can. It was evening, on November 13th. GetHuman: Did you reach out to Ikea, and if so, how? GetHuman-310165: I used the 888-888-4532 number I found for on the GetHuman Ikea customer phone number page I was on: Ikea Customer Service Phone Number.

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IKEA has been hit with 90 per cent negative reviews from British customers furious that orders haven' arrived, and that they have been forced to listen to ABBA while on hold with customer service.

Estimated Reading Time: 6 mins

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So I rang the customer service and they in rude way said I should not listening to the delivery guy and that I have to pay £25 on top of the £40 for items I wanted to cancel!!! Emails or chats don't works, no complaint policies in place. You can only phone them and say this to someone who do nothing. They don't care your complaints.

Rating: 1.5/5

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IKEA's Customer Service Is Awful, What Should I Ask For As Compensation? 7.28.07 2:34 AM EDT By Meg Marco @meghann ikea compensation ask the consumerists customer service

Estimated Reading Time: 6 mins

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Terrible customer service. They don’t give you refund all they do just tell you wait wait wait. NEVER NEVER SHOP with Ikea online. The worst delivery service. Paid $70 for delivery and ended up still need to travel 1 hours to pick up the hardwares they missed to sent!!!!! Wasted my 1 …

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The phone call lasted 1 hour but Ikea is refunding my shipping fee ($50+) and the shipment should come in 2 days. This store has the WORST CUSTOMER SERVICE IN THE HISTORY OF HUMAN COMMERCE!!! I was a Regissor cabinet and I had to take the item number to a service desk to have an employee pull the boxes. stated that the customer service

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Trying to contact IKEA to resolve the matter was near impossible, with no telephone or email contact in place. Only through diligent searching on the internet were two telephone numbers found for IKEA. We have now found out that they are premium rate numbers and we were charged as soon as the number was dialled, not answered.

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Customer service is terrible, transferred, disconnected, no answer, employees have no knowledge of products. Have spent several hours on the phone and computer dealing with IKEA, absolutely

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They have such awful customer service and support that it isn’t worth your time. This thread is filled with folks having the same or a similar problems as you, myself included. It seems there are a couple people on this sub that work for Ikea and they may be able to …

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When Howard tried to contact customer service again on May 29, their support services were down due to "technical difficulties." Howard said she tried to reach Ikea's Customer Support Centre

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Shop ikea.com, add products to your shopping cart, and at checkout, select Click & Collect to find a participating IKEA store near you. We will prepare your order for pick up in the store you chose! Q: How long do I have to pick up my Click & Collect Order? A: Click & Collect is available. We have adjusted the pick-up process, please see our

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GetHuman-429241: By far the worst customer service I have ever dealt with. Over one hour on the phone with no human contact. Over one hour on the phone with no human contact. GetHuman: Let's quantify your experience contacting Ikea.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with IKEA Customer Service. Initial IKEA complaints should be directed to their team directly. You can find contact details for IKEA above.. ComplaintsBoard.com is an independent complaint resolution platform that has been …

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However, Ikea tells me the order is not accepted as I have NOT paid. But I have! I cant reorder unless my PayPay payment is refunded, of course. I phone Customer Service, very long waiting, not very helpful, line was cut, tried four times, no use. I try to send an e-mail. That is simply not possible.

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Terrible delivery, assembly and customer service. After my most recent experience with IKEA’s delivery and assembly service, I will never shop at IKEA again. IKEA only sent half the product and didn’t respond to my multiple emails and phone requests. I then asked to have the product picked up and three times they failed to send someone.

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Customer Service Representative (Current Employee) - Draper, UT - October 6, 2021. IKEA is a great job if you are looking for great benefits and paid time off. However staffing is very low currently. Pay is not competitive enough for current job market and for the price of living. Work life balance it great.

Rating: 3.9/5(9K)

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Frequently Asked Questions

Whats gone wrong at ikea?

IKEA has been hit with 90 per cent negative reviews from customers furious their orders have not arrived, been damaged and that they are forced to listen to ABBA 'for hours' while on hold with customer service. Disgruntled customers slammed the retailer in hundreds of scathing reviews left on feedback site Trustpilot over the last month.

How bad is ikea uks customer service?

As others the delivery service, customer complaints handling, escalation and cancellation policies are astoundingly poor, inefficient, effective and damaging to the environment as well as exploitative of zero hour sub contracted delivery services. IKEA UK should be ashamed. Since it is impossible to escalate in the UK I will write to HQ in Sweden.

Is ikea failing in the online space?

In the online space IKEA is now competing with the likes of Amazon and based on my (I admit limited) experience, is failing miserably. Maybe they should stick to their original model of store pick-up only and leave the more complex customer services to companies that are willing to invest in that area.

Do you ever get an email from ikea saying they havent supplied?

An email from IKEA admitting they haven't supplied everything and that doors and suchlike won't be available for weeks, and only if I pay more money, has arrived today. Not a word of regret or apology. This must be a very unhappy company to work for. Honestly, don't get a kitchen from IKEA.


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