Great Acronym For Customer Service

Top 10 Customer Service Acronyms to Use Every Day

Delivering exceptional service to every customer – to every guest — is the responsibility of all employees in your store. Use the G.U.E.S.T. acronym as part of your customer service training and you’ll see improved service and increased loyalty. 1. Greet – To make a positive first impression with every customer, … See more

Published: May 19, 20211. A.P.P.L.E. According to several employees and training manuals, Apple Inc’s sales associates are taught an unusual sales philosophy: not to sell, but rather to help customers solve problems.
2. B.L.A.S.T. is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers) for training their employees in the basics of handling customer complaints.
3. C.A.R.E.S. The internet has heightened expectations of self-service and responsiveness. Call center technologies make it easier for agents to solve problems (but not every company uses it equally well).
4. The LAURA technique. This is a technique you can use to defuse angry customers and refocus on finding a solution. L.A.U.R.A. is an acronym that outlines specific service steps, but it also serves as a quick reminder.
5. S.O.L.E.R. Gerard Egan defined the acronym S.O.L.E.R. as part of his “Skilled Helper” method of actively listening to the people. It is a non-verbal listening process used in communication, and a key skill taught to counselors as part of their training.
6. L.A.S.T. stands for Listen, Apologize, Solve, and Thank. This method works well over the phone, chat, email, and in-person customer service situations where employees can typically resolve most complaints themselves.
7. B.L.A.S.T. stands for Believe, Listen, Apologize, Satisfy, and Thank. This method works like the L.A.S.T. method with a few caveats. It works well for over the phone, chat, email, and in-person customer service and with frontline employees who can’t immediately solve customer service issues on their own.
8. L.A.A.F. stands for Listen, Apologize, Acknowledge, and Fix. This method works well for over the phone, chat, email, and in-person customer service, especially when employees can solve most issues quickly and without having to escalate the matter to another level.
9. H.E.A.R.T. stands for Hear, Empathize, Apologize, Respond, and Thank. This method can be used in a variety of environments, but it may work best for phone and in-person customer experiences.
10. G.U.E.S.T. stands for Greet, Understand, Education, Satisfy, and Thank. Unlike the other methods on this list, G.U.E.S.T. is a general sales and customer service methodology that can be used when serving customers throughout the buying journey.

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