Experian Customer Service Chat

3 Simple Ways to Contact Experian wikiHow

877-284-7942 WEBFeb 19, 2023 · Call 1-877-284-7942 to use Experian’s consumer care system. Use the keypad to enter your social security number and ZIP …

1. Dial 1-714-830-7000 to call the Experian corporate office. Experian doesn’t technically have a customer support department, and the number listed on their website for customer service is simply an automated system for victim assistance. If you want to speak with a person, you can get personal assistance by dialing the Experian corporate office and getting redirected after their automated system can’t find your information. The automated system will fail to find your information even when you enter it correctly, so don’t hang up or get frustrated if the menu prompts fail to identify you. This number will help you reach someone to assist you with your questions or concerns, but it is advertised on their corporate website as their office number. The corporate office is available Monday through Friday from 8 a.m. to 5 p.m. PST.
2. Press 1 on your keypad if you’re a consumer; press 2 if you’re a client or business. After dialing the corporate number, wait for the automated menu to finish presenting the menu options. Press 1 if you’re a regular consumer. If you’re calling on behalf of a business or have a professional relationship with Experian, press 2.Tip: If you press 2, you are immediately redirected to a support specialist that services businesses and clients.
3. Enter a social security number and ZIP code if you pressed 1. If you’re a consumer, the automated menu will ask you to enter your social security number and ZIP code so that it can look up your name, credit score, and membership information. This menu will fail to find your information though, even if you enter the correct information. Enter any 9-digit social security number and any 5-digit ZIP code to proceed. It may ask you to enter the numeric portion of your street address. To do this, simply press the numbers that correspond with your street. For example, if you live on 2000 Main Street, type 2000 on your keypad.
4. Wait for the menu to redirect you to talk to a consumer support specialist. After the automated system can’t find your information, you will hear an announcement that the line is experiencing technical difficulties. Do not hang up when you hear this announcement. Wait for it to finish to be redirected to an Experian consumer support specialist. The support specialist will be able to answer questions or concerns that you may have about your credit score. They may not be able to release certain information over the phone though.

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