Customer Service Training Courses Free

Customer Service & Support Training: 45 Free Resources

WebJun 6, 2022 · Customer Service & Support Training: 45 Free Resources Download Now: Free Support Training Template Ruchika Sharma Published: June 06, 2022 When we …

1. Creating a Positive Customer Experience. Excellent customer service can be your brand’s greatest asset. Modern customers are no longer satisfied with good quality products alone – they are also expecting high-quality customer service.
2. Customer Service: Handling Complaints. Getting customer complaints is normal, and it’s not all that bad if your customer service reps know how to listen and correctly address them.
3. Customer Service Fundamentals. This free customer service certification online program by Coursera focuses on building the most essential skills that every customer service representative should have: communication, empathic behavior, problem-solving, and process adherence.
4. Effective Questioning for Call Handlers. If you’re looking for a course that will help boost the telephone communication skills of your team and provide customer service at high quality, then this FutureLearn course is a good option.
5. Call Center Customer Service. The best customer service certification program for call centers can be found at EdApp. Its microlearning course on Call Center Customer Service has everything your team needs to know to master the ins and outs of providing excellent customer service in a call center environment.

See Also: Free customer service representative course Preview /  Show details