Web13,990. Filed under - Customer Service Strategy, Call Handling, Customer Service, Editor's Picks, Empowering Agents, Language. We uncover how contact centres can …
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WebJul 6, 2022 · 1. It sets the tone of the conversation. The way you answer the phone will set the tone for the entire conversation. Your tone of voice is one of the most important …
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WebJan 22, 2021 · 5. "You misheard me." Giving and receiving information isn't always easy, especially when the customer is feeling frustrated or confused. Rather than allowing …
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