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1. Check Service Ratings Before You Buy. The first and best way to reduce your chances of having a poor customer experience? Whenever possible, get products and/or services from companies that have a reputation for taking good care of their clients.
2. Try Self-Help. Depending on your problem, you may not have to contact customer service at all. The websites of many companies have information about their policies for returns, exchanges, and refunds, with instructions on how to start the process.
3. Use a Chatbot. The next easiest and fastest solution is using the chat feature if the company has one on its website. (If it does, you’ll probably see a pop-up alerting you to it.)
4. Make a Phone Call to Get a Rep. One of the top customer service complaints in the Consumer Rage survey was about how some companies deliberately make it difficult for consumers to figure out how to contact them.
5. State Your Case, Calmly. When you get someone on the phone, remember that "being huffy and argumentative and demanding is a mistake," Dworsky says. "These people are human beings, and when you’re yelling, they’re not going to be predisposed to give you anything you want."

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